GP surgery in Stoke-on-Trent
Harley Street Medical Centre
Harley Street, Hanley, Stoke-on-Trent, ST1 3RX
Scores 15 out of 100, poor for a GP surgery in England. 69% of patients say their experience is good and 54% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 18
- Easy to get through on the phone35
- Easy to contact online41
- Good experience of getting in touch25
- Did not wait too long for the appointment6
Quality of care 15
- Patients rate the surgery as good18
- Patients got what they needed22
- Doctors and nurses listen48
- Patients trust the staff52
- Inspection rating (Good)50
- Health checks and screening done4
- Meets NHS clinical targets6
- Children vaccinated on time20
What patients say
106 patients answered the 2026 NHS survey about this surgery.
54%
find the phone easy
below the England average (57%)
68%
say their experience is good
well below the England average (77%)
+5
change since last year
2025: 64% · 2026: 69%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 54% | 57% | 44% |
| Easy to contact via website | 54% | 58% | 33% |
| Easy to contact via NHS App | 46% | 54% | 37% |
| Reception staff helpful | 82% | 85% | 67% |
| Seeing the same person | |||
| Has a preferred clinician | 31% | 31% | 39% |
| Sees preferred clinician | 19% | 42% | 11% |
| What happened when they got in touch | |||
| Knew what would happen next | 71% | 84% | 70% |
| Next steps within 2 days | 91% | 93% | 94% |
| Good experience of contacting | 66% | 73% | 57% |
| The appointment | |||
| Offered a choice of time or day | 51% | 57% | 45% |
| Waiting time was about right | 50% | 69% | 57% |
| Remote appointment | 20% | 26% | 23% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 79% |
| Treated with care and concern | 88% | 86% | 76% |
| Considered mental wellbeing | 80% | 75% | 71% |
| Had all the information needed | 97% | 92% | 89% |
| Confidence and trust | 94% | 93% | 95% |
| Involved in decisions | 86% | 92% | 90% |
| Needs were met | 87% | 90% | 94% |
| Overall | |||
| Overall experience good | 68% | 77% | 64% |
| Living with a long-term condition | |||
| Confident managing conditions | 66% | 79% | 75% |
| Supported by local services | 69% | 70% | 53% |
| Discussed managing condition | 29% | 43% | 35% |
| Agreed a care plan | 53% | 46% | 41% |
Green means at least 2 points better than England, red at least 2 points worse. With about 106 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 3 October 2023. Bank holidays may differ.
- Address
- Harley Street, Hanley, Stoke-on-Trent, ST1 3RX
- Phone
- 01782 212066
- Website
- www.harleystreetmedicalpractice.org.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Hanley, Bucknall & Bentilee PCN (a group of local surgeries that share services)
- NHS code
- M83076 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.2% | 15.2% |
| Diabetes | 6.8% | 7.9% |
| Asthma | 5.8% | 6.6% |
| COPD | 2.4% | 1.9% |
| Coronary heart disease | 2.5% | 3.0% |
| Depression | 16.7% | 14.3% |
| Obesity | 13.0% | 13.9% |
| Smoking | 17.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 52% | 67% |
| Cervical screening, women 50-64 | 62% | 75% |
| Blood pressure controlled (hypertension, under 80) | 59% | 68% |
| Blood pressure checked in last 5 years (45+) | 86% | 87% |
| Diabetes: blood pressure on target | 69% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 42% | 57% |
| Diabetes: annual foot check | 73% | 78% |
| Asthma: annual review | 64% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Harley Street Medical Centrethis surgery | – | 15 | 54% | 69% | Yes |
| The Moorcroft Medical CentreStoke on Trent, ST1 3NJ | 0.1 mile | 6 | 42% | 63% | Yes |
| Prima Care SurgeriesStoke-on-Trent, ST1 2BN | 0.3 miles | 72 | 68% | 82% | Yes |
| Norfolk Street SurgeryStoke-on-Trent, ST1 4PB | 0.7 miles | 46 | 71% | 76% | Yes |
| Cobridge SurgeryStoke-on-Trent, ST6 2JN | 1.1 miles | 19 | 52% | 71% | Yes |
| Apsley SurgeryStoke-on-Trent, ST6 2JN | 1.1 miles | 27 | 48% | 70% | Yes |
| Birches Head Medical CentreStoke-on-Trent, ST1 6RS | 1.1 miles | 69 | 68% | 86% | Yes |
| Honeywall Medical PracticeStoke-on-Trent, ST4 7JB | 1.4 miles | 94 | 92% | 91% | Yes |
| Potteries Medical CentreStoke-on-Trent, ST2 0JG | 1.4 miles | 92 | 88% | 90% | Yes |
| Glebedale Medical PracticeStoke on Trent, ST4 3AQ | 1.7 miles | 26 | 61% | 68% | Yes |
Prima Care Surgeries is 0.3 miles away, scores 72 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Harley Street Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Harley Street Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01782 212066.
How do patients rate Harley Street Medical Centre?
In the 2026 NHS GP Patient Survey, 69% of patients at Harley Street Medical Centre said their overall experience was good. The England average is 77%. 54% found it easy to get through by phone (England 57%). Its GPScore is 15 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Harley Street Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Harley Street Medical Centre as Good at its last published inspection (report published 18 August 2023).
What are the opening times of Harley Street Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 3 October 2023. Bank holidays may differ.
How do I contact Harley Street Medical Centre?
Call 01782 212066 or visit its website, www.harleystreetmedicalpractice.org.uk. You can also book and order repeat prescriptions in the NHS App. The address is Harley Street, Hanley, Stoke-on-Trent, ST1 3RX.
How many patients are registered at Harley Street Medical Centre?
Around 8,853 patients are registered (January 2025). The surgery is part of Hanley, Bucknall & Bentilee PCN, a group of local surgeries that share staff and services, in the Staffordshire and Stoke-on-Trent NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.