GP surgery in Longbridge
Great Park Medical Group
Manor Park Grove, Northfield, Birmingham, B31 5ER
Scores 20 out of 100, below average for a GP surgery in England. 64% of patients say their experience is good and 42% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 26
- Easy to get through on the phone16
- Easy to contact online13
- Good experience of getting in touch16
- Did not wait too long for the appointment66
Quality of care 17
- Patients rate the surgery as good10
- Patients got what they needed44
- Doctors and nurses listen10
- Patients trust the staff88
- Inspection rating (Good)50
- Health checks and screening done7
- Meets NHS clinical targets16
- Children vaccinated on time21
What patients say
96 patients answered the 2026 NHS survey about this surgery.
42%
find the phone easy
well below the England average (57%)
63%
say their experience is good
well below the England average (77%)
-1
change since last year
2025: 65% · 2026: 64%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 42% | 57% | 20% |
| Easy to contact via website | 39% | 58% | 7% |
| Easy to contact via NHS App | 46% | 54% | 26% |
| Reception staff helpful | 77% | 85% | 69% |
| Seeing the same person | |||
| Has a preferred clinician | 36% | 31% | 41% |
| Sees preferred clinician | 20% | 42% | 31% |
| What happened when they got in touch | |||
| Knew what would happen next | 74% | 84% | 65% |
| Next steps within 2 days | 93% | 93% | 94% |
| Good experience of contacting | 62% | 73% | 42% |
| The appointment | |||
| Offered a choice of time or day | 32% | 57% | 38% |
| Waiting time was about right | 77% | 69% | 51% |
| Remote appointment | 34% | 26% | 25% |
| The doctor or nurse | |||
| Good at listening | 78% | 87% | 79% |
| Treated with care and concern | 84% | 86% | 79% |
| Considered mental wellbeing | 68% | 75% | 66% |
| Had all the information needed | 88% | 92% | 86% |
| Confidence and trust | 98% | 93% | 92% |
| Involved in decisions | 85% | 92% | 83% |
| Needs were met | 90% | 90% | 85% |
| Overall | |||
| Overall experience good | 63% | 77% | 65% |
| Living with a long-term condition | |||
| Confident managing conditions | 70% | 79% | 69% |
| Supported by local services | 72% | 70% | 60% |
| Discussed managing condition | 42% | 43% | 39% |
| Agreed a care plan | 31% | 46% | 30% |
Green means at least 2 points better than England, red at least 2 points worse. With about 96 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 30 May 2023. Bank holidays may differ.
- Address
- Manor Park Grove, Northfield, Birmingham, B31 5ER
- Phone
- 0121 476 9191
- Website
- hollymoormedicalcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- South Birmingham Alliance PCN (a group of local surgeries that share services)
- NHS code
- M85076 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Frankley Health Centre
- 125 New Street, Rubery, Rednal, Birmingham, B45 0EU
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 30 January 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.0% | 15.2% |
| Diabetes | 10.0% | 7.9% |
| Asthma | 7.8% | 6.6% |
| COPD | 2.8% | 1.9% |
| Coronary heart disease | 2.9% | 3.0% |
| Depression | 19.1% | 14.3% |
| Obesity | 15.1% | 13.9% |
| Smoking | 20.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 63% | 67% |
| Cervical screening, women 50-64 | 67% | 75% |
| Blood pressure controlled (hypertension, under 80) | 62% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 67% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 54% | 57% |
| Diabetes: annual foot check | 68% | 78% |
| Asthma: annual review | 46% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Great Park Medical Groupthis surgery | – | 20 | 42% | 64% | Yes |
| Leach Heath Medical CentreBirmingham, B45 9BU | 1.0 miles | 13 | 33% | 69% | Yes |
| St Heliers Medical PracticeBirmingham, B31 1QT | 1.1 miles | 34 | 49% | 72% | Yes |
| New Road SurgeryBirmingham, B45 9HY | 1.3 miles | 78 | 69% | 83% | Yes |
| Cornhill SurgeryBirmingham, B45 9JT | 1.3 miles | 81 | 86% | 88% | Yes |
| Doski Medical PracticeBirmingham, B31 1TR | 1.4 miles | 60 | 77% | 77% | Yes |
| Cofton Medical CentreBirmingham, B31 4TU | 1.6 miles | 85 | 70% | 93% | Yes |
| West Heath SurgeryBirmingham, B31 3HB | 1.6 miles | 18 | 47% | 76% | Yes |
| Woodland Road SurgeryBirmingham, B31 2HZ | 1.6 miles | 89 | 89% | 90% | Yes |
| Shenley Green SurgeryBirmingham, B29 4HH | 1.9 miles | 6 | 43% | 63% | Yes |
St Heliers Medical Practice is 1.1 miles away, scores 34 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Great Park Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Great Park Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 0121 476 9191.
How do patients rate Great Park Medical Group?
In the 2026 NHS GP Patient Survey, 64% of patients at Great Park Medical Group said their overall experience was good. The England average is 77%. 42% found it easy to get through by phone (England 57%). Its GPScore is 20 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Great Park Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Great Park Medical Group as Good at its last published inspection (report published 30 January 2017).
What are the opening times of Great Park Medical Group?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 30 May 2023. Bank holidays may differ.
How do I contact Great Park Medical Group?
Call 0121 476 9191 or visit its website, hollymoormedicalcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Manor Park Grove, Northfield, Birmingham, B31 5ER.
Does Great Park Medical Group have a branch surgery?
Yes. Great Park Medical Group also runs Frankley Health Centre (125 New Street, Rubery, Rednal, Birmingham, B45 0EU). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Great Park Medical Group?
Around 10,717 patients are registered (January 2025). The surgery is part of South Birmingham Alliance PCN, a group of local surgeries that share staff and services, in the Birmingham and Solihull NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.