GP surgery in Birmingham
West Heath Surgery
196 West Heath Road, Northfield, Birmingham, B31 3HB
Scores 18 out of 100, poor for a GP surgery in England. 76% of patients say their experience is good and 47% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 15
- Easy to get through on the phone23
- Easy to contact online11
- Good experience of getting in touch13
- Did not wait too long for the appointment30
Quality of care 28
- Patients rate the surgery as good38
- Patients got what they needed10
- Doctors and nurses listen9
- Patients trust the staff4
- Inspection rating (Good)50
- Health checks and screening done82
- Meets NHS clinical targets72
- Children vaccinated on time63
What patients say
96 patients answered the 2026 NHS survey about this surgery.
47%
find the phone easy
well below the England average (57%)
76%
say their experience is good
about the England average (77%)
-4
change since last year
2025: 80% · 2026: 76%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 47% | 57% | 55% |
| Easy to contact via website | 38% | 58% | 34% |
| Easy to contact via NHS App | 32% | 54% | 49% |
| Reception staff helpful | 91% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 39% | 31% | 36% |
| Sees preferred clinician | 38% | 42% | 26% |
| What happened when they got in touch | |||
| Knew what would happen next | 74% | 84% | 86% |
| Next steps within 2 days | 99% | 93% | 94% |
| Good experience of contacting | 60% | 73% | 76% |
| The appointment | |||
| Offered a choice of time or day | 55% | 57% | 62% |
| Waiting time was about right | 64% | 69% | 70% |
| Remote appointment | 16% | 26% | 20% |
| The doctor or nurse | |||
| Good at listening | 78% | 87% | 85% |
| Treated with care and concern | 72% | 86% | 88% |
| Considered mental wellbeing | 70% | 75% | 73% |
| Had all the information needed | 88% | 92% | 96% |
| Confidence and trust | 82% | 93% | 91% |
| Involved in decisions | 84% | 92% | 88% |
| Needs were met | 83% | 90% | 90% |
| Overall | |||
| Overall experience good | 76% | 77% | 80% |
| Living with a long-term condition | |||
| Confident managing conditions | 71% | 79% | 71% |
| Supported by local services | 61% | 70% | 57% |
| Discussed managing condition | 39% | 43% | 45% |
| Agreed a care plan | 46% | 46% | 44% |
Green means at least 2 points better than England, red at least 2 points worse. With about 96 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 8pm |
| Friday | 8am to 8pm |
| Saturday | 9am to 2pm |
| Sunday | 8am to noon |
Confirmed by the surgery on 6 February 2023. Bank holidays may differ.
- Address
- 196 West Heath Road, Northfield, Birmingham, B31 3HB
- Phone
- 0121 476 1135
- Website
- westheath.myhealthcare.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- South West Birmingham PCN (a group of local surgeries that share services)
- NHS code
- M85007 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- West Heath Primary Care Centre
- 481 Rednal Road, Birmingham, B38 8AX
Access and facilities
- Accessible toilets
- Autism training for staff
- Baby-changing facilities
- Bus stop nearby
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Lift
- Off-site car parking nearby
- Sign language interpreter available in-person
- Sign language interpreter available online
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 31 January 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.3% | 15.2% |
| Diabetes | 8.7% | 7.9% |
| Asthma | 7.4% | 6.6% |
| COPD | 2.2% | 1.9% |
| Coronary heart disease | 3.1% | 3.0% |
| Depression | 23.0% | 14.3% |
| Obesity | 17.9% | 13.9% |
| Smoking | 18.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 75% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 74% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 79% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 64% | 57% |
| Diabetes: annual foot check | 89% | 78% |
| Asthma: annual review | 74% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| West Heath Surgerythis surgery | – | 18 | 47% | 76% | Yes |
| Woodland Road SurgeryBirmingham, B31 2HZ | 0.6 miles | 89 | 89% | 90% | Yes |
| Cofton Medical CentreBirmingham, B31 4TU | 0.7 miles | 85 | 70% | 93% | Yes |
| St Heliers Medical PracticeBirmingham, B31 1QT | 1.0 miles | 34 | 49% | 72% | Yes |
| Hawkesley Medical PracticeBirmingham, B38 9TJ | 1.1 miles | 61 | 67% | 78% | Yes |
| Wychall Lane SurgeryBirmingham, B38 8TE | 1.2 miles | 29 | 47% | 78% | Yes |
| Rea Valley Health PartnershipBirmingham, B38 8QS | 1.3 miles | 66 | 63% | 86% | Yes |
| Northwood Medical CentreBirmingham, B30 1BY | 1.5 miles | 50 | 64% | 77% | Yes |
| Great Park Medical GroupBirmingham, B31 5ER | 1.6 miles | 20 | 42% | 64% | Yes |
| Doski Medical PracticeBirmingham, B31 1TR | 1.6 miles | 60 | 77% | 77% | Yes |
Woodland Road Surgery is 0.6 miles away, scores 89 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is West Heath Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), West Heath Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0121 476 1135.
How do patients rate West Heath Surgery?
In the 2026 NHS GP Patient Survey, 76% of patients at West Heath Surgery said their overall experience was good. The England average is 77%. 47% found it easy to get through by phone (England 57%). Its GPScore is 18 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for West Heath Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated West Heath Surgery as Good at its last published inspection (report published 31 January 2017).
What are the opening times of West Heath Surgery?
Reception is open Monday 8am to 8pm, Tuesday 8am to 8pm, Wednesday 8am to 8pm, Thursday 8am to 8pm, Friday 8am to 8pm, Saturday 9am to 2pm, Sunday 8am to noon. The surgery last confirmed these times on 6 February 2023. Bank holidays may differ.
How do I contact West Heath Surgery?
Call 0121 476 1135 or visit its website, westheath.myhealthcare.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 196 West Heath Road, Northfield, Birmingham, B31 3HB.
Does West Heath Surgery have a branch surgery?
Yes. West Heath Surgery also runs West Heath Primary Care Centre (481 Rednal Road, Birmingham, B38 8AX). Patients register with the practice and can usually be seen at either site.
How many patients are registered at West Heath Surgery?
Around 16,933 patients are registered (January 2025). The surgery is part of South West Birmingham PCN, a group of local surgeries that share staff and services, in the Birmingham and Solihull NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.