GP surgery in Smith's Wood
Green Lane Surgery
Smiths Wood Medical Centre, Burtons Way, Smiths Wood, Birmingham, B36 0SZ
Scores 46 out of 100, average for a GP surgery in England. 84% of patients say their experience is good and 49% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 43
- Easy to get through on the phone26
- Easy to contact online13
- Good experience of getting in touch57
- Did not wait too long for the appointment60
Quality of care 50
- Patients rate the surgery as good67
- Patients got what they needed67
- Doctors and nurses listen39
- Patients trust the staff39
- Inspection rating (Good)50
- Health checks and screening done26
- Meets NHS clinical targets19
- Children vaccinated on time10
What patients say
110 patients answered the 2026 NHS survey about this surgery.
49%
find the phone easy
well below the England average (57%)
84%
say their experience is good
above the England average (77%)
0
change since last year
2025: 84% · 2026: 84%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 49% | 57% | 54% |
| Easy to contact via website | 39% | 58% | 27% |
| Easy to contact via NHS App | 29% | 54% | 23% |
| Reception staff helpful | 90% | 85% | 91% |
| Seeing the same person | |||
| Has a preferred clinician | 31% | 31% | 35% |
| Sees preferred clinician | 38% | 42% | 33% |
| What happened when they got in touch | |||
| Knew what would happen next | 88% | 84% | 87% |
| Next steps within 2 days | 93% | 93% | 98% |
| Good experience of contacting | 78% | 73% | 74% |
| The appointment | |||
| Offered a choice of time or day | 48% | 57% | 45% |
| Waiting time was about right | 75% | 69% | 75% |
| Remote appointment | 24% | 26% | 18% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 90% |
| Treated with care and concern | 84% | 86% | 89% |
| Considered mental wellbeing | 68% | 75% | 82% |
| Had all the information needed | 95% | 92% | 94% |
| Confidence and trust | 92% | 93% | 95% |
| Involved in decisions | 93% | 92% | 87% |
| Needs were met | 93% | 90% | 92% |
| Overall | |||
| Overall experience good | 84% | 77% | 84% |
| Living with a long-term condition | |||
| Confident managing conditions | 69% | 79% | 74% |
| Supported by local services | 59% | 70% | 66% |
| Discussed managing condition | 33% | 43% | 33% |
| Agreed a care plan | 33% | 46% | 43% |
Green means at least 2 points better than England, red at least 2 points worse. With about 110 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 12 November 2025. Bank holidays may differ.
- Address
- Smiths Wood Medical Centre, Burtons Way, Smiths Wood, Birmingham, B36 0SZ
- Phone
- 0121 749 5115
- Website
- www.greenlaneandsheldonsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Sheldon PCN (a group of local surgeries that share services)
- NHS code
- M89027 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Sheldon Heath Road Surgery
- 119 Sheldon Heath Road, Sheldon, Birmingham, B26 2DP · 01217845465
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.4% | 15.2% |
| Diabetes | 10.4% | 7.9% |
| Asthma | 7.0% | 6.6% |
| COPD | 2.8% | 1.9% |
| Coronary heart disease | 2.4% | 3.0% |
| Depression | 19.7% | 14.3% |
| Obesity | 13.7% | 13.9% |
| Smoking | 21.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 61% | 67% |
| Cervical screening, women 50-64 | 68% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 70% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 76% | 78% |
| Asthma: annual review | 66% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Green Lane Surgerythis surgery | – | 46 | 49% | 84% | Yes |
| Arran Medical CentreBirmingham, B36 0SZ | under 0.1 miles | 44 | 64% | 80% | Yes |
| The Castle PracticeBirmingham, B36 0HH | 0.4 miles | 35 | 48% | 74% | Yes |
| Kingshurst Medical PracticeBirmingham, B37 6BE | 0.7 miles | 6 | 34% | 59% | Yes |
| Satis HouseBirmingham, B46 1TH | 0.9 miles | 31 | 48% | 74% | Yes |
| Parkfield Medical CentreBirmingham, B36 9EJ | 1.2 miles | 66 | 70% | 81% | Yes |
| The Harlequin SurgeryBirmingham, B34 7BP | 1.4 miles | 16 | 49% | 65% | Yes |
| Schoolacre Road SurgeryBirmingham, B34 6RB | 1.6 miles | 68 | 73% | 82% | Yes |
| Nsc Bosworth HubBirmingham, B37 5BU | 1.6 miles | – | – | – | – |
| Bosworth Medical GroupBirmingham, B37 5BU | 1.6 miles | 16 | 40% | 69% | Yes |
Parkfield Medical Centre is 1.2 miles away, scores 66 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Green Lane Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Green Lane Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0121 749 5115.
How do patients rate Green Lane Surgery?
In the 2026 NHS GP Patient Survey, 84% of patients at Green Lane Surgery said their overall experience was good. The England average is 77%. 49% found it easy to get through by phone (England 57%). Its GPScore is 46 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Green Lane Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Green Lane Surgery as Good at its last published inspection (report published 7 September 2022).
What are the opening times of Green Lane Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 12 November 2025. Bank holidays may differ.
How do I contact Green Lane Surgery?
Call 0121 749 5115 or visit its website, www.greenlaneandsheldonsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Smiths Wood Medical Centre, Burtons Way, Smiths Wood, Birmingham, B36 0SZ.
Does Green Lane Surgery have a branch surgery?
Yes. Green Lane Surgery also runs Sheldon Heath Road Surgery (119 Sheldon Heath Road, Sheldon, Birmingham, B26 2DP). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Green Lane Surgery?
Around 8,356 patients are registered (January 2025). The surgery is part of Sheldon PCN, a group of local surgeries that share staff and services, in the Birmingham and Solihull NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.