GP surgery in Birmingham
The Harlequin Surgery
160 Shard End Crescent, Birmingham, B34 7BP
Scores 16 out of 100, poor for a GP surgery in England. 65% of patients say their experience is good and 49% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 25
- Easy to get through on the phone26
- Easy to contact online59
- Good experience of getting in touch26
- Did not wait too long for the appointment28
Quality of care 10
- Patients rate the surgery as good12
- Patients got what they needed10
- Doctors and nurses listen17
- Patients trust the staff2
- Inspection rating (Good)50
- Health checks and screening done68
- Meets NHS clinical targets20
- Children vaccinated on time24
What patients say
110 patients answered the 2026 NHS survey about this surgery.
49%
find the phone easy
well below the England average (57%)
65%
say their experience is good
well below the England average (77%)
-7
change since last year
2025: 71% · 2026: 65%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 49% | 57% | 44% |
| Easy to contact via website | 62% | 58% | 69% |
| Easy to contact via NHS App | 51% | 54% | 50% |
| Reception staff helpful | 86% | 85% | 79% |
| Seeing the same person | |||
| Has a preferred clinician | 22% | 31% | 22% |
| Sees preferred clinician | 33% | 42% | 25% |
| What happened when they got in touch | |||
| Knew what would happen next | 72% | 84% | 85% |
| Next steps within 2 days | 92% | 93% | 89% |
| Good experience of contacting | 67% | 73% | 60% |
| The appointment | |||
| Offered a choice of time or day | 48% | 57% | 39% |
| Waiting time was about right | 63% | 69% | 72% |
| Remote appointment | 32% | 26% | 37% |
| The doctor or nurse | |||
| Good at listening | 81% | 87% | 86% |
| Treated with care and concern | 79% | 86% | 85% |
| Considered mental wellbeing | 67% | 75% | 62% |
| Had all the information needed | 85% | 92% | 95% |
| Confidence and trust | 81% | 93% | 92% |
| Involved in decisions | 86% | 92% | 90% |
| Needs were met | 83% | 90% | 92% |
| Overall | |||
| Overall experience good | 65% | 77% | 71% |
| Living with a long-term condition | |||
| Confident managing conditions | 77% | 79% | 69% |
| Supported by local services | 63% | 70% | 54% |
| Discussed managing condition | 40% | 43% | 46% |
| Agreed a care plan | 37% | 46% | 36% |
Green means at least 2 points better than England, red at least 2 points worse. With about 110 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 12:30pm 2:30pm to 6pm |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 26 September 2018. Bank holidays may differ.
- Address
- 160 Shard End Crescent, Birmingham, B34 7BP
- Phone
- 0121 747 8291
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Shard End and Kitts Green PCN (a group of local surgeries that share services)
- NHS code
- M85031 · NHS profile
Access and facilities
- Disabled toilet
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 29 April 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.3% | 15.2% |
| Diabetes | 10.8% | 7.9% |
| Asthma | 7.9% | 6.6% |
| COPD | 3.5% | 1.9% |
| Coronary heart disease | 3.6% | 3.0% |
| Depression | 14.3% | 14.3% |
| Obesity | 15.5% | 13.9% |
| Smoking | 20.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 66% | 67% |
| Cervical screening, women 50-64 | 68% | 75% |
| Blood pressure controlled (hypertension, under 80) | 68% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 66% | 57% |
| Diabetes: annual foot check | 84% | 78% |
| Asthma: annual review | 82% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Harlequin Surgerythis surgery | – | 16 | 49% | 65% | Yes |
| Schoolacre Road SurgeryBirmingham, B34 6RB | 0.4 miles | 68 | 73% | 82% | Yes |
| Mirfield SurgeryBirmingham, B33 9SA | 0.9 miles | 8 | 34% | 62% | Yes |
| Church Lane - KhanBirmingham, B33 9EJ | 0.9 miles | 37 | 55% | 75% | Yes |
| The Castle PracticeBirmingham, B36 0HH | 0.9 miles | 35 | 48% | 74% | Yes |
| Bucklands End Lane SurgeryBirmingham, B34 6BP | 0.9 miles | 17 | 25% | 76% | Yes |
| Parkfield Medical CentreBirmingham, B36 9EJ | 1.0 miles | 66 | 70% | 81% | Yes |
| Hodge Hill Family PracticeBirmingham, B36 8GH | 1.1 miles | 2 | 41% | 54% | Yes |
| Firs SurgeryBirmingham, B36 8LR | 1.2 miles | 79 | 82% | 84% | Yes |
| Kingshurst Medical PracticeBirmingham, B37 6BE | 1.3 miles | 6 | 34% | 59% | Yes |
Schoolacre Road Surgery is 0.4 miles away, scores 68 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Harlequin Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Harlequin Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0121 747 8291.
How do patients rate The Harlequin Surgery?
In the 2026 NHS GP Patient Survey, 65% of patients at The Harlequin Surgery said their overall experience was good. The England average is 77%. 49% found it easy to get through by phone (England 57%). Its GPScore is 16 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for The Harlequin Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated The Harlequin Surgery as Good at its last published inspection (report published 29 April 2019).
What are the opening times of The Harlequin Surgery?
Reception is open Monday 8:30am to 6pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 12:30pm 2:30pm to 6pm, Thursday 8:30am to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 26 September 2018. Bank holidays may differ.
How do I contact The Harlequin Surgery?
Call 0121 747 8291. You can also book and order repeat prescriptions in the NHS App. The address is 160 Shard End Crescent, Birmingham, B34 7BP.
How many patients are registered at The Harlequin Surgery?
Around 10,768 patients are registered (January 2025). The surgery is part of Shard End and Kitts Green PCN, a group of local surgeries that share staff and services, in the Birmingham and Solihull NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.