GP surgery in Somerset
Grove House Surgery
West Shepton, Shepton Mallet, BA4 5UH
Scores 86 out of 100, excellent for a GP surgery in England. 87% of patients say their experience is good and 72% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 83
- Easy to get through on the phone70
- Easy to contact online71
- Good experience of getting in touch75
- Did not wait too long for the appointment90
Quality of care 86
- Patients rate the surgery as good77
- Patients got what they needed77
- Doctors and nurses listen61
- Patients trust the staff84
- Inspection rating (Good)50
- Health checks and screening done81
- Meets NHS clinical targets98
- Children vaccinated on time67
What patients say
110 patients answered the 2026 NHS survey about this surgery.
72%
find the phone easy
well above the England average (57%)
87%
say their experience is good
well above the England average (77%)
0
change since last year
2025: 87% · 2026: 87%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 72% | 57% | 65% |
| Easy to contact via website | 67% | 58% | 68% |
| Easy to contact via NHS App | 71% | 54% | 71% |
| Reception staff helpful | 88% | 85% | 91% |
| Seeing the same person | |||
| Has a preferred clinician | 32% | 31% | 31% |
| Sees preferred clinician | 73% | 42% | 55% |
| What happened when they got in touch | |||
| Knew what would happen next | 94% | 84% | 90% |
| Next steps within 2 days | 98% | 93% | 98% |
| Good experience of contacting | 84% | 73% | 83% |
| The appointment | |||
| Offered a choice of time or day | 73% | 57% | 63% |
| Waiting time was about right | 87% | 69% | 86% |
| Remote appointment | 37% | 26% | 39% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 88% |
| Treated with care and concern | 90% | 86% | 91% |
| Considered mental wellbeing | 81% | 75% | 80% |
| Had all the information needed | 97% | 92% | 95% |
| Confidence and trust | 97% | 93% | 93% |
| Involved in decisions | 97% | 92% | 93% |
| Needs were met | 95% | 90% | 92% |
| Overall | |||
| Overall experience good | 87% | 77% | 87% |
| Living with a long-term condition | |||
| Confident managing conditions | 84% | 79% | 83% |
| Supported by local services | 85% | 70% | 76% |
| Discussed managing condition | 53% | 43% | 38% |
| Agreed a care plan | 40% | 46% | 51% |
Green means at least 2 points better than England, red at least 2 points worse. With about 110 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 14 October 2024. Bank holidays may differ.
- Address
- West Shepton, Shepton Mallet, BA4 5UH
- Phone
- 01749 342314
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Mendip PCN (a group of local surgeries that share services)
- NHS code
- L85053 · NHS profile
Access and facilities
- Accessible toilets
- Autism training for staff
- Baby-changing facilities
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- High-back waiting room chairs
- Toilets
- Wheelchair access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 11 December 2019
This rating is 6 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.3% | 15.2% |
| Diabetes | 7.9% | 7.9% |
| Asthma | 7.6% | 6.6% |
| COPD | 2.3% | 1.9% |
| Coronary heart disease | 4.0% | 3.0% |
| Depression | 21.4% | 14.3% |
| Obesity | 16.2% | 13.9% |
| Smoking | 16.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 72% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 79% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 66% | 57% |
| Diabetes: annual foot check | 86% | 78% |
| Asthma: annual review | 82% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Grove House Surgerythis surgery | – | 86 | 72% | 87% | Yes |
| Park Medical PracticeShepton Mallet, BA4 5RT | 0.5 miles | 54 | 55% | 82% | Yes |
| Oakhill SurgeryRadstock, BA3 5HT | 2.9 miles | 98 | 97% | 98% | Yes |
| Wells Health CentreWells, BA5 1XJ | 4.4 miles | 79 | 81% | 90% | Yes |
| Wells City PracticeWells, BA5 1XJ | 4.4 miles | 86 | 68% | 91% | Yes |
| Mendip Country PracticeRadstock, BA3 5NQ | 6.0 miles | 86 | 82% | 92% | Yes |
| Bruton SurgeryBruton, BA10 0EG | 6.9 miles | 94 | 84% | 93% | Yes |
| Millbrook Surgery, Castle CaryCastle Cary, BA7 7EE | 7.1 miles | 96 | 85% | 95% | Yes |
| Glastonbury Health CentreGlastonbury, BA6 9DD | 7.2 miles | 75 | 78% | 85% | Yes |
| Glastonbury SurgeryGlastonbury, BA6 9LP | 7.6 miles | 60 | 49% | 87% | Yes |
Oakhill Surgery is 2.9 miles away, scores 98 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Grove House Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Grove House Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01749 342314.
How do patients rate Grove House Surgery?
In the 2026 NHS GP Patient Survey, 87% of patients at Grove House Surgery said their overall experience was good. The England average is 77%. 72% found it easy to get through by phone (England 57%). Its GPScore is 86 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Grove House Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Grove House Surgery as Good at its last published inspection (report published 11 December 2019).
What are the opening times of Grove House Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 14 October 2024. Bank holidays may differ.
How do I contact Grove House Surgery?
Call 01749 342314. You can also book and order repeat prescriptions in the NHS App. The address is West Shepton, Shepton Mallet, BA4 5UH.
How many patients are registered at Grove House Surgery?
Around 6,452 patients are registered (January 2025). The surgery is part of Mendip PCN, a group of local surgeries that share staff and services, in the Somerset NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.