GP surgery in Christchurch
Grove Surgery
Fairmile Road, Fairmile, Christchurch, BH23 2FQ
Scores 66 out of 100, good for a GP surgery in England. 81% of patients say their experience is good and 71% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 64
- Easy to get through on the phone67
- Easy to contact online64
- Good experience of getting in touch61
- Did not wait too long for the appointment56
Quality of care 65
- Patients rate the surgery as good56
- Patients got what they needed94
- Doctors and nurses listen34
- Patients trust the staff65
- Inspection rating (Good)50
- Health checks and screening done27
- Meets NHS clinical targets94
- Children vaccinated on time59
What patients say
98 patients answered the 2026 NHS survey about this surgery.
71%
find the phone easy
well above the England average (57%)
81%
say their experience is good
above the England average (77%)
-2
change since last year
2025: 83% · 2026: 81%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 71% | 57% | 60% |
| Easy to contact via website | 64% | 58% | 71% |
| Easy to contact via NHS App | 54% | 54% | 66% |
| Reception staff helpful | 88% | 85% | 91% |
| Seeing the same person | |||
| Has a preferred clinician | 18% | 31% | 20% |
| Sees preferred clinician | 37% | 42% | 42% |
| What happened when they got in touch | |||
| Knew what would happen next | 93% | 84% | 82% |
| Next steps within 2 days | 94% | 93% | 92% |
| Good experience of contacting | 79% | 73% | 78% |
| The appointment | |||
| Offered a choice of time or day | 62% | 57% | 59% |
| Waiting time was about right | 74% | 69% | 73% |
| Remote appointment | 24% | 26% | 27% |
| The doctor or nurse | |||
| Good at listening | 85% | 87% | 89% |
| Treated with care and concern | 88% | 86% | 90% |
| Considered mental wellbeing | 77% | 75% | 71% |
| Had all the information needed | 97% | 92% | 94% |
| Confidence and trust | 95% | 93% | 97% |
| Involved in decisions | 94% | 92% | 93% |
| Needs were met | 98% | 90% | 89% |
| Overall | |||
| Overall experience good | 81% | 77% | 83% |
| Living with a long-term condition | |||
| Confident managing conditions | 82% | 79% | 79% |
| Supported by local services | 74% | 70% | 82% |
| Discussed managing condition | 41% | 43% | 37% |
| Agreed a care plan | 41% | 46% | 41% |
Green means at least 2 points better than England, red at least 2 points worse. With about 98 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 1pm 2pm to 6pm |
| Tuesday | 8:30am to 1pm 2pm to 6pm |
| Wednesday | 8:30am to 1pm 2pm to 6pm |
| Thursday | 8:30am to 1pm 2pm to 6pm |
| Friday | 8:30am to 1pm 2pm to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 31 July 2023. Bank holidays may differ.
- Address
- Fairmile Road, Fairmile, Christchurch, BH23 2FQ
- Phone
- 01202 481192
- [email protected]
- Website
- southcoastmedicalgroup.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- South Coastal Medical Group PCN (a group of local surgeries that share services)
- NHS code
- J81646 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Lift
- Paid on-site car parking
- Pharmacy
- Step-free access at entrances and exits
- Step-free access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 20 March 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 20.5% | 15.2% |
| Diabetes | 8.3% | 7.9% |
| Asthma | 7.8% | 6.6% |
| COPD | 2.2% | 1.9% |
| Coronary heart disease | 5.0% | 3.0% |
| Depression | 12.2% | 14.3% |
| Obesity | 10.7% | 13.9% |
| Smoking | 11.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 78% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 66% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 68% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 80% | 78% |
| Asthma: annual review | 57% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Grove Surgerythis surgery | – | 66 | 71% | 81% | Yes |
| Stour SurgeryChristchurch, BH23 1PA | 0.7 miles | 97 | 93% | 93% | Yes |
| Christchurch Medical PracticeChristchurch, BH23 3AF | 1.5 miles | 30 | 38% | 78% | Yes |
| Farmhouse SurgeryChristchurch, BH23 3AF | 1.5 miles | 76 | 84% | 83% | Yes |
| Southbourne PracticeBournemouth, BH6 5BF | 1.5 miles | 69 | 56% | 94% | Yes |
| Beaufort Road SurgeryBournemouth, BH6 5AJ | 1.5 miles | 68 | 71% | 81% | Yes |
| The Marine & Oakridge PartnershipBournemouth, BH6 3DB | 1.6 miles | 63 | 74% | 85% | Yes |
| Littledown SurgeryBournemouth, BH7 7BU | 1.9 miles | 72 | 66% | 91% | Yes |
| Woodlea House SurgeryBournemouth, BH8 9NX | 2.3 miles | 37 | 61% | 82% | Yes |
| Shelley Manor Holdenhurst Medical CentreBournemouth, BH5 1LX | 2.4 miles | 23 | 48% | 71% | Yes |
Stour Surgery is 0.7 miles away, scores 97 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Grove Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Grove Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01202 481192.
How do patients rate Grove Surgery?
In the 2026 NHS GP Patient Survey, 81% of patients at Grove Surgery said their overall experience was good. The England average is 77%. 71% found it easy to get through by phone (England 57%). Its GPScore is 66 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Grove Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Grove Surgery as Good at its last published inspection (report published 20 March 2017).
What are the opening times of Grove Surgery?
Reception is open Monday 8:30am to 1pm 2pm to 6pm, Tuesday 8:30am to 1pm 2pm to 6pm, Wednesday 8:30am to 1pm 2pm to 6pm, Thursday 8:30am to 1pm 2pm to 6pm, Friday 8:30am to 1pm 2pm to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 31 July 2023. Bank holidays may differ.
How do I contact Grove Surgery?
Call 01202 481192 or visit its website, southcoastmedicalgroup.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Fairmile Road, Fairmile, Christchurch, BH23 2FQ.
How many patients are registered at Grove Surgery?
Around 6,534 patients are registered (January 2025). The surgery is part of South Coastal Medical Group PCN, a group of local surgeries that share staff and services, in the Dorset NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.