GP surgery in Thetford
Grove Surgery
Grove Lane, Thetford, IP24 2HY
Scores 31 out of 100, below average for a GP surgery in England. 66% of patients say their experience is good and 48% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 45
- Easy to get through on the phone25
- Easy to contact online88
- Good experience of getting in touch15
- Did not wait too long for the appointment83
Quality of care 16
- Patients rate the surgery as good14
- Patients got what they needed13
- Doctors and nurses listen21
- Patients trust the staff7
- Inspection rating (Good)50
- Health checks and screening done90
- Meets NHS clinical targets41
- Children vaccinated on time30
What patients say
90 patients answered the 2026 NHS survey about this surgery.
48%
find the phone easy
well below the England average (57%)
66%
say their experience is good
well below the England average (77%)
-2
change since last year
2025: 68% · 2026: 66%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 48% | 57% | 52% |
| Easy to contact via website | 76% | 58% | 53% |
| Easy to contact via NHS App | 54% | 54% | 36% |
| Reception staff helpful | 75% | 85% | 81% |
| Seeing the same person | |||
| Has a preferred clinician | 18% | 31% | 22% |
| Sees preferred clinician | 27% | 42% | 20% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 82% |
| Next steps within 2 days | 84% | 93% | 88% |
| Good experience of contacting | 61% | 73% | 65% |
| The appointment | |||
| Offered a choice of time or day | 35% | 57% | 47% |
| Waiting time was about right | 84% | 69% | 64% |
| Remote appointment | 37% | 26% | 51% |
| The doctor or nurse | |||
| Good at listening | 82% | 87% | 79% |
| Treated with care and concern | 80% | 86% | 83% |
| Considered mental wellbeing | 55% | 75% | 71% |
| Had all the information needed | 81% | 92% | 89% |
| Confidence and trust | 85% | 93% | 91% |
| Involved in decisions | 84% | 92% | 91% |
| Needs were met | 84% | 90% | 84% |
| Overall | |||
| Overall experience good | 66% | 77% | 68% |
| Living with a long-term condition | |||
| Confident managing conditions | 69% | 79% | 74% |
| Supported by local services | 70% | 70% | 58% |
| Discussed managing condition | 41% | 43% | 29% |
| Agreed a care plan | 36% | 46% | 50% |
Green means at least 2 points better than England, red at least 2 points worse. With about 90 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8:30am to 1pm 2:30pm to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 3 November 2025. Bank holidays may differ.
- Address
- Grove Lane, Thetford, IP24 2HY
- Phone
- 01842 752285
- [email protected]
- Website
- www.grovesurgerythetford.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Breckland Surgeries PCN (a group of local surgeries that share services)
- NHS code
- D82002 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in Braille
- Documents available in large print
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Sign language interpreter available online
- Step-free access at entrances and exits
- Toilets
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Requires improvement |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.3% | 15.2% |
| Diabetes | 7.5% | 7.9% |
| Asthma | 6.2% | 6.6% |
| COPD | 2.2% | 1.9% |
| Coronary heart disease | 3.5% | 3.0% |
| Depression | 13.5% | 14.3% |
| Obesity | 17.6% | 13.9% |
| Smoking | 23.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 68% | 67% |
| Cervical screening, women 50-64 | 72% | 75% |
| Blood pressure controlled (hypertension, under 80) | 85% | 68% |
| Blood pressure checked in last 5 years (45+) | 86% | 87% |
| Diabetes: blood pressure on target | 92% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 86% | 78% |
| Asthma: annual review | 77% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Grove Surgerythis surgery | – | 31 | 48% | 66% | Yes |
| School Lane PMS PracticeThetford, IP24 2AG | 0.2 miles | 33 | 54% | 80% | Yes |
| School Lane SurgeryThetford, IP24 2AG | 0.2 miles | 25 | 47% | 72% | Yes |
| Forest SurgeryBrandon, IP27 0BU | 5.8 miles | 63 | 56% | 86% | Yes |
| Brandon Medical PracticeBrandon, IP27 0AQ | 5.9 miles | 78 | 72% | 85% | Yes |
| E Harling & Kenninghall Medical PracticeNorwich, NR16 2AD | 7.8 miles | 0 | 17% | 54% | Yes |
| Stanton SurgeryBury St. Edmunds, IP31 2XA | 8.3 miles | 62 | 78% | 86% | Yes |
| Ixworth SurgeryBury St. Edmunds, IP31 2HD | 8.5 miles | 84 | 74% | 91% | Yes |
| Lakenheath SurgeryBrandon, IP27 9EP | 9.6 miles | 63 | 54% | 77% | Yes |
| Feltwell SurgeryThetford, IP26 4AY | 10.5 miles | 77 | 72% | 89% | Yes |
Forest Surgery is 5.8 miles away, scores 63 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Grove Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Grove Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01842 752285.
How do patients rate Grove Surgery?
In the 2026 NHS GP Patient Survey, 66% of patients at Grove Surgery said their overall experience was good. The England average is 77%. 48% found it easy to get through by phone (England 57%). Its GPScore is 31 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Grove Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Grove Surgery as Good at its last published inspection (report published 5 March 2024).
What are the opening times of Grove Surgery?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8:30am to 1pm 2:30pm to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 3 November 2025. Bank holidays may differ.
How do I contact Grove Surgery?
Call 01842 752285 or visit its website, www.grovesurgerythetford.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Grove Lane, Thetford, IP24 2HY.
How many patients are registered at Grove Surgery?
Around 12,723 patients are registered (January 2025). The surgery is part of Breckland Surgeries PCN, a group of local surgeries that share staff and services, in the Norfolk and Suffolk NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.