GP surgery in Palmers Green
Grovelands Medical Centre
1 Grovelands Road, Palmers Green, London, N13 4RJ
Scores 43 out of 100, average for a GP surgery in England. 73% of patients say their experience is good and 66% find it easy to get through on the phone (England: 77% and 57%). It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 60
- Easy to get through on the phone59
- Easy to contact online15
- Good experience of getting in touch56
- Did not wait too long for the appointment75
Quality of care 22
- Patients rate the surgery as good29
- Patients got what they needed70
- Doctors and nurses listen5
- Patients trust the staff11
- Inspection rating (Not Rated)–
- Health checks and screening done60
- Meets NHS clinical targets13
- Children vaccinated on time8
What patients say
95 patients answered the 2026 NHS survey about this surgery.
66%
find the phone easy
well above the England average (57%)
73%
say their experience is good
below the England average (77%)
-1
change since last year
2025: 74% · 2026: 73%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 66% | 57% | 69% |
| Easy to contact via website | 41% | 58% | 39% |
| Easy to contact via NHS App | 53% | 54% | 60% |
| Reception staff helpful | 71% | 85% | 80% |
| Seeing the same person | |||
| Has a preferred clinician | 46% | 31% | 37% |
| Sees preferred clinician | 20% | 42% | 21% |
| What happened when they got in touch | |||
| Knew what would happen next | 92% | 84% | 85% |
| Next steps within 2 days | 96% | 93% | 94% |
| Good experience of contacting | 77% | 73% | 77% |
| The appointment | |||
| Offered a choice of time or day | 55% | 57% | 60% |
| Waiting time was about right | 80% | 69% | 66% |
| Remote appointment | 27% | 26% | 24% |
| The doctor or nurse | |||
| Good at listening | 74% | 87% | 82% |
| Treated with care and concern | 74% | 86% | 82% |
| Considered mental wellbeing | 68% | 75% | 62% |
| Had all the information needed | 91% | 92% | 84% |
| Confidence and trust | 87% | 93% | 89% |
| Involved in decisions | 83% | 92% | 87% |
| Needs were met | 94% | 90% | 86% |
| Overall | |||
| Overall experience good | 73% | 77% | 74% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 60% |
| Supported by local services | 52% | 70% | 76% |
| Discussed managing condition | 38% | 43% | 46% |
| Agreed a care plan | 37% | 46% | 62% |
Green means at least 2 points better than England, red at least 2 points worse. With about 95 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 7pm |
| Tuesday | 8am to 7pm |
| Wednesday | 8am to 7pm |
| Thursday | 8am to 7pm |
| Friday | 8am to 7pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 15 October 2025. Bank holidays may differ.
- Address
- 1 Grovelands Road, Palmers Green, London, N13 4RJ
- Phone
- 020 8882 4556
- [email protected]
- Website
- www.gpdoctor.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Enfield Care Network PCN (a group of local surgeries that share services)
- NHS code
- F85072 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Singh RR
- 7 Natal Road, Bounds Green, N11 2HU
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Baby-changing facilities
- Free NHS WiFi
- High-back waiting room chairs
- Parent and baby room
- Sign language interpreter available online
- Step-free access at entrances and exits
- Toilets
- Train station nearby
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Not Rated |
| Is it effective? | Not Rated |
| Is it caring? | Not Rated |
| Is it responsive? | Not Rated |
| Is it well-led? | Not Rated |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.0% | 15.2% |
| Diabetes | 9.8% | 7.9% |
| Asthma | 4.4% | 6.6% |
| COPD | 1.0% | 1.9% |
| Coronary heart disease | 2.4% | 3.0% |
| Depression | 6.1% | 14.3% |
| Obesity | 12.7% | 13.9% |
| Smoking | 15.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 59% | 67% |
| Cervical screening, women 50-64 | 72% | 75% |
| Blood pressure controlled (hypertension, under 80) | 77% | 68% |
| Blood pressure checked in last 5 years (45+) | 86% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 82% | 78% |
| Asthma: annual review | 70% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Grovelands Medical Centrethis surgery | – | 43 | 66% | 73% | Yes |
| The North London Health CentreLondon, N13 4JJ | 0.2 miles | 18 | 46% | 74% | Yes |
| Gillan House SurgeryLondon, N13 4BS | 0.3 miles | 36 | 48% | 81% | Yes |
| The Woodberry PracticeLondon, N21 3LE | 0.7 miles | 76 | 80% | 87% | Yes |
| Arnos Grove Medical CentrLondon, N11 1BD | 0.8 miles | 17 | 52% | 72% | Yes |
| Cheshire Road SurgeryLondon, N22 8JJ | 0.9 miles | 67 | 78% | 83% | Yes |
| Arcadian Gardens SurgeryLondon, N22 5AB | 1.0 miles | 32 | 63% | 72% | Yes |
| Morecambe SurgeryLondon, N18 1LA | 1.2 miles | 39 | 62% | 74% | Yes |
| Bounds Green Group PracticeLondon, N11 2PF | 1.2 miles | 40 | 49% | 76% | Yes |
| Winchmore Hill PracticeLondon, N21 2SA | 1.2 miles | 59 | 61% | 87% | Yes |
The Woodberry Practice is 0.7 miles away, scores 76 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Grovelands Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Grovelands Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 020 8882 4556.
How do patients rate Grovelands Medical Centre?
In the 2026 NHS GP Patient Survey, 73% of patients at Grovelands Medical Centre said their overall experience was good. The England average is 77%. 66% found it easy to get through by phone (England 57%). Its GPScore is 43 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What are the opening times of Grovelands Medical Centre?
Reception is open Monday 8am to 7pm, Tuesday 8am to 7pm, Wednesday 8am to 7pm, Thursday 8am to 7pm, Friday 8am to 7pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 15 October 2025. Bank holidays may differ.
How do I contact Grovelands Medical Centre?
Call 020 8882 4556 or visit its website, www.gpdoctor.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 1 Grovelands Road, Palmers Green, London, N13 4RJ.
Does Grovelands Medical Centre have a branch surgery?
Yes. Grovelands Medical Centre also runs Singh RR (7 Natal Road, Bounds Green, N11 2HU). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Grovelands Medical Centre?
Around 9,794 patients are registered (January 2025). The surgery is part of Enfield Care Network PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.