GP surgery in North Yorkshire
Hackness Road Surgery
19 Hackness Road, Newby, Scarborough, YO12 5SD
Scores 77 out of 100, good for a GP surgery in England. 87% of patients say their experience is good and 81% find it easy to get through on the phone (England: 77% and 57%). It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 79
- Easy to get through on the phone84
- Easy to contact online70
- Good experience of getting in touch65
- Did not wait too long for the appointment72
Quality of care 71
- Patients rate the surgery as good77
- Patients got what they needed21
- Doctors and nurses listen42
- Patients trust the staff56
- Inspection rating (Not rated)–
- Health checks and screening done93
- Meets NHS clinical targets78
- Children vaccinated on time82
What patients say
120 patients answered the 2026 NHS survey about this surgery.
81%
find the phone easy
well above the England average (57%)
87%
say their experience is good
well above the England average (77%)
+10
change since last year
2025: 77% · 2026: 87%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 81% | 57% | 88% |
| Easy to contact via website | 66% | 58% | 62% |
| Easy to contact via NHS App | 84% | 54% | 46% |
| Reception staff helpful | 91% | 85% | 85% |
| Seeing the same person | |||
| Has a preferred clinician | 34% | 31% | 23% |
| Sees preferred clinician | 59% | 42% | 46% |
| What happened when they got in touch | |||
| Knew what would happen next | 94% | 84% | 92% |
| Next steps within 2 days | 95% | 93% | 98% |
| Good experience of contacting | 80% | 73% | 91% |
| The appointment | |||
| Offered a choice of time or day | 71% | 57% | 56% |
| Waiting time was about right | 79% | 69% | 81% |
| Remote appointment | 19% | 26% | 19% |
| The doctor or nurse | |||
| Good at listening | 87% | 87% | 85% |
| Treated with care and concern | 89% | 86% | 84% |
| Considered mental wellbeing | 78% | 75% | 80% |
| Had all the information needed | 96% | 92% | 95% |
| Confidence and trust | 94% | 93% | 97% |
| Involved in decisions | 92% | 92% | 90% |
| Needs were met | 86% | 90% | 89% |
| Overall | |||
| Overall experience good | 87% | 77% | 77% |
| Living with a long-term condition | |||
| Confident managing conditions | 76% | 79% | 70% |
| Supported by local services | 82% | 70% | 72% |
| Discussed managing condition | 47% | 43% | 41% |
| Agreed a care plan | 45% | 46% | 29% |
Green means at least 2 points better than England, red at least 2 points worse. With about 120 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 20 May 2026. Bank holidays may differ.
- Address
- 19 Hackness Road, Newby, Scarborough, YO12 5SD
- Phone
- 01723 506706
- [email protected]
- Website
- www.ssphealth.com/our-practices/hackness-road-surgery
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Filey and Scarborough PCN (a group of local surgeries that share services)
- NHS code
- B82106 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 22.1% | 15.2% |
| Diabetes | 8.3% | 7.9% |
| Asthma | 8.9% | 6.6% |
| COPD | 2.3% | 1.9% |
| Coronary heart disease | 5.4% | 3.0% |
| Depression | 15.4% | 14.3% |
| Obesity | 17.5% | 13.9% |
| Smoking | 8.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 79% | 67% |
| Cervical screening, women 50-64 | 86% | 75% |
| Blood pressure controlled (hypertension, under 80) | 81% | 68% |
| Blood pressure checked in last 5 years (45+) | 94% | 87% |
| Diabetes: blood pressure on target | 85% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 60% | 57% |
| Diabetes: annual foot check | 86% | 78% |
| Asthma: annual review | 70% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Hackness Road Surgerythis surgery | – | 77 | 81% | 87% | Yes |
| Scarborough Medical GroupScarborough, YO12 6UA | 0.1 mile | 56 | 56% | 88% | Yes |
| Brook Square SurgeryScarborough, YO12 7AS | 1.7 miles | 28 | 44% | 78% | Yes |
| Haxby Group ScarboroughScarborough, YO11 1UB | 1.8 miles | 11 | 31% | 65% | Yes |
| Castle Health CentreScarborough, YO11 2NP | 1.9 miles | 17 | 68% | 75% | Yes |
| Ayton and Snainton Medical PracticeScarborough, YO13 9JF | 3.9 miles | 95 | 83% | 95% | Yes |
| Eastfield Medical CentreScarborough, YO11 3LJ | 4.3 miles | 1 | 44% | 49% | Yes |
| Filey SurgeryFiley, YO14 9AE | 8.5 miles | 34 | 61% | 72% | Yes |
| Sherburn SurgeryMalton, YO17 8PH | 8.6 miles | 89 | 94% | 87% | Yes |
| Hunmanby SurgeryFiley, YO14 0NN | 9.4 miles | 64 | 86% | 80% | Yes |
Ayton and Snainton Medical Practice is 3.9 miles away, scores 95 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Hackness Road Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Hackness Road Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01723 506706.
How do patients rate Hackness Road Surgery?
In the 2026 NHS GP Patient Survey, 87% of patients at Hackness Road Surgery said their overall experience was good. The England average is 77%. 81% found it easy to get through by phone (England 57%). Its GPScore is 77 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What are the opening times of Hackness Road Surgery?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8:30am to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 20 May 2026. Bank holidays may differ.
How do I contact Hackness Road Surgery?
Call 01723 506706 or visit its website, www.ssphealth.com/our-practices/hackness-road-surgery. You can also book and order repeat prescriptions in the NHS App. The address is 19 Hackness Road, Newby, Scarborough, YO12 5SD.
How many patients are registered at Hackness Road Surgery?
Around 4,619 patients are registered (January 2025). The surgery is part of Filey and Scarborough PCN, a group of local surgeries that share staff and services, in the Humber and North Yorkshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.