GP surgery in Lozells
Hamstead Road Surgery
168 Hamstead Road, Handsworth, Birmingham, B20 2QR
Scores 12 out of 100, poor for a GP surgery in England. 65% of patients say their experience is good and 47% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 26
- Easy to get through on the phone23
- Easy to contact online30
- Good experience of getting in touch45
- Did not wait too long for the appointment22
Quality of care 2
- Patients rate the surgery as good12
- Patients got what they needed4
- Doctors and nurses listen16
- Patients trust the staff12
- Inspection rating (Requires improvement)2
- Health checks and screening done48
- Meets NHS clinical targets28
- Children vaccinated on time28
What patients say
95 patients answered the 2026 NHS survey about this surgery.
47%
find the phone easy
well below the England average (57%)
65%
say their experience is good
well below the England average (77%)
+4
change since last year
2025: 62% · 2026: 65%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 47% | 57% | 38% |
| Easy to contact via website | 49% | 58% | 22% |
| Easy to contact via NHS App | 52% | 54% | 22% |
| Reception staff helpful | 72% | 85% | 60% |
| Seeing the same person | |||
| Has a preferred clinician | 31% | 31% | 36% |
| Sees preferred clinician | 26% | 42% | 30% |
| What happened when they got in touch | |||
| Knew what would happen next | 87% | 84% | 74% |
| Next steps within 2 days | 93% | 93% | 94% |
| Good experience of contacting | 74% | 73% | 53% |
| The appointment | |||
| Offered a choice of time or day | 49% | 57% | 33% |
| Waiting time was about right | 61% | 69% | 66% |
| Remote appointment | 41% | 26% | 40% |
| The doctor or nurse | |||
| Good at listening | 80% | 87% | 74% |
| Treated with care and concern | 71% | 86% | 71% |
| Considered mental wellbeing | 58% | 75% | 69% |
| Had all the information needed | 83% | 92% | 89% |
| Confidence and trust | 87% | 93% | 89% |
| Involved in decisions | 77% | 92% | 82% |
| Needs were met | 80% | 90% | 83% |
| Overall | |||
| Overall experience good | 65% | 77% | 62% |
| Living with a long-term condition | |||
| Confident managing conditions | 82% | 79% | 67% |
| Supported by local services | 65% | 70% | 56% |
| Discussed managing condition | 33% | 43% | 41% |
| Agreed a care plan | 62% | 46% | 50% |
Green means at least 2 points better than England, red at least 2 points worse. With about 95 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 3 September 2025. Bank holidays may differ.
- Address
- 168 Hamstead Road, Handsworth, Birmingham, B20 2QR
- Phone
- 0121 523 7500
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- People's Health Partnership PCN (a group of local surgeries that share services)
- NHS code
- M85009 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Tanhouse NHS Clinic
- Hamstead Road, Great Barr, Birmingham, B43 5EL · 0121 3579009
Access and facilities
- Disabled toilet
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Requires improvement
overall, from the inspection published 29 August 2023
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Requires improvement |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.2% | 15.2% |
| Diabetes | 12.5% | 7.9% |
| Asthma | 5.2% | 6.6% |
| COPD | 1.3% | 1.9% |
| Coronary heart disease | 2.6% | 3.0% |
| Depression | 10.3% | 14.3% |
| Obesity | 14.5% | 13.9% |
| Smoking | 12.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 61% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 68% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 86% | 78% |
| Asthma: annual review | 67% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Hamstead Road Surgerythis surgery | – | 12 | 47% | 65% | Yes |
| Modality BirminghamBirmingham, B19 1BP | 0.2 miles | 2 | 28% | 62% | Yes |
| Finch Road Primary Care CentreBirmingham, B19 1HS | 0.4 miles | 4 | 35% | 57% | Yes |
| Burbury Medical CentreBirmingham, B19 1TT | 0.4 miles | 49 | 70% | 78% | Yes |
| Heathfield Family CentreBirmingham, B19 1HL | 0.4 miles | 3 | 34% | 61% | Yes |
| Soho Health CentreBirmingham, B21 9RY | 0.7 miles | 12 | 50% | 65% | Yes |
| Kirpal Medical PracticeBirmingham, B21 9RY | 0.7 miles | 30 | 46% | 75% | Yes |
| Soho Road Primary Care CentreBirmingham, B21 9RY | 0.7 miles | 12 | 46% | 68% | Yes |
| Soho Road Health CentreBirmingham, B21 9RY | 0.7 miles | 5 | 33% | 62% | Yes |
| Raydocs NewtownBirmingham, B19 2ET | 0.7 miles | 3 | 31% | 58% | Yes |
Burbury Medical Centre is 0.4 miles away, scores 49 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Hamstead Road Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Hamstead Road Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0121 523 7500.
How do patients rate Hamstead Road Surgery?
In the 2026 NHS GP Patient Survey, 65% of patients at Hamstead Road Surgery said their overall experience was good. The England average is 77%. 47% found it easy to get through by phone (England 57%). Its GPScore is 12 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Hamstead Road Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Hamstead Road Surgery as Requires improvement at its last published inspection (report published 29 August 2023).
What are the opening times of Hamstead Road Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 3 September 2025. Bank holidays may differ.
How do I contact Hamstead Road Surgery?
Call 0121 523 7500. You can also book and order repeat prescriptions in the NHS App. The address is 168 Hamstead Road, Handsworth, Birmingham, B20 2QR.
Does Hamstead Road Surgery have a branch surgery?
Yes. Hamstead Road Surgery also runs Tanhouse NHS Clinic (Hamstead Road, Great Barr, Birmingham, B43 5EL). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Hamstead Road Surgery?
Around 6,615 patients are registered (January 2025). The surgery is part of People's Health Partnership PCN, a group of local surgeries that share staff and services, in the Birmingham and Solihull NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.