GP surgery in Lozells
Burbury Medical Centre
311 Burbury Street, Lozells, Birmingham, B19 1TT
Scores 49 out of 100, average for a GP surgery in England. 78% of patients say their experience is good and 70% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 67
- Easy to get through on the phone66
- Easy to contact online70
- Good experience of getting in touch64
- Did not wait too long for the appointment62
Quality of care 22
- Patients rate the surgery as good45
- Patients got what they needed16
- Doctors and nurses listen24
- Patients trust the staff43
- Inspection rating (Good)50
- Health checks and screening done16
- Meets NHS clinical targets13
- Children vaccinated on time11
What patients say
50 patients answered the 2026 NHS survey about this surgery.
70%
find the phone easy
well above the England average (57%)
78%
say their experience is good
about the England average (77%)
+20
change since last year
2025: 58% · 2026: 78%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 70% | 57% | 48% |
| Easy to contact via website | 66% | 58% | 47% |
| Easy to contact via NHS App | 67% | 54% | 45% |
| Reception staff helpful | 87% | 85% | 64% |
| Seeing the same person | |||
| Has a preferred clinician | 38% | 31% | 35% |
| Sees preferred clinician | 38% | 42% | 32% |
| What happened when they got in touch | |||
| Knew what would happen next | 84% | 84% | 71% |
| Next steps within 2 days | 92% | 93% | 97% |
| Good experience of contacting | 80% | 73% | 46% |
| The appointment | |||
| Offered a choice of time or day | 52% | 57% | 46% |
| Waiting time was about right | 76% | 69% | 43% |
| Remote appointment | 40% | 26% | 37% |
| The doctor or nurse | |||
| Good at listening | 83% | 87% | 63% |
| Treated with care and concern | 84% | 86% | 68% |
| Considered mental wellbeing | 74% | 75% | 59% |
| Had all the information needed | 96% | 92% | 88% |
| Confidence and trust | 93% | 93% | 89% |
| Involved in decisions | 91% | 92% | 79% |
| Needs were met | 85% | 90% | 83% |
| Overall | |||
| Overall experience good | 78% | 77% | 58% |
| Living with a long-term condition | |||
| Confident managing conditions | 79% | 79% | 69% |
| Supported by local services | 77% | 70% | 33% |
| Discussed managing condition | 47% | 43% | 42% |
| Agreed a care plan | 68% | 46% | 48% |
Green means at least 2 points better than England, red at least 2 points worse. With about 50 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 9am to 2pm 3pm to 8pm |
| Tuesday | 9am to 2pm 3pm to 8pm |
| Wednesday | 9am to 2pm 3pm to 6:30pm |
| Thursday | 9am to 2pm 3pm to 8pm |
| Friday | 9am to 2pm 3pm to 8pm |
| Saturday | 9am to 1:30pm |
| Sunday | Closed |
Confirmed by the surgery on 27 December 2023. Bank holidays may differ.
- Address
- 311 Burbury Street, Lozells, Birmingham, B19 1TT
- Phone
- 0121 551 3804
- [email protected]
- Website
- www.burburymedicalcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- West Birmingham PCN (a group of local surgeries that share services)
- NHS code
- M85701 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Free NHS WiFi
- Free public WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Off-site car parking nearby
- Sign language interpreter available in-person
- Sign language interpreter available online
- Step-free access throughout
- Translation services
- Wheelchair access at entrances and exits
- Wheelchair access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 20 July 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 10.2% | 15.2% |
| Diabetes | 13.7% | 7.9% |
| Asthma | 5.9% | 6.6% |
| COPD | 0.3% | 1.9% |
| Coronary heart disease | 2.2% | 3.0% |
| Depression | 6.5% | 14.3% |
| Obesity | 16.4% | 13.9% |
| Smoking | 12.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 46% | 67% |
| Cervical screening, women 50-64 | 66% | 75% |
| Blood pressure controlled (hypertension, under 80) | 74% | 68% |
| Blood pressure checked in last 5 years (45+) | 83% | 87% |
| Diabetes: blood pressure on target | 79% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 46% | 57% |
| Diabetes: annual foot check | 75% | 78% |
| Asthma: annual review | 63% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Burbury Medical Centrethis surgery | – | 49 | 70% | 78% | Yes |
| Finch Road Primary Care CentreBirmingham, B19 1HS | 0.1 mile | 4 | 35% | 57% | Yes |
| Heathfield Family CentreBirmingham, B19 1HL | 0.3 miles | 3 | 34% | 61% | Yes |
| Raydocs NewtownBirmingham, B19 2ET | 0.3 miles | 3 | 31% | 58% | Yes |
| Hamstead Road SurgeryBirmingham, B20 2QR | 0.4 miles | 12 | 47% | 65% | Yes |
| Modality BirminghamBirmingham, B19 1BP | 0.4 miles | 2 | 28% | 62% | Yes |
| Al-Shafa Medical CentreBirmingham, B6 6JY | 0.8 miles | 5 | 43% | 61% | Yes |
| Victoria Road Medical CentreBirmingham, B6 5HP | 1.0 miles | 2 | 42% | 49% | Yes |
| Kirpal Medical PracticeBirmingham, B21 9RY | 1.0 miles | 30 | 46% | 75% | Yes |
| Soho Road Primary Care CentreBirmingham, B21 9RY | 1.0 miles | 12 | 46% | 68% | Yes |
Common questions
Is Burbury Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Burbury Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 0121 551 3804.
How do patients rate Burbury Medical Centre?
In the 2026 NHS GP Patient Survey, 78% of patients at Burbury Medical Centre said their overall experience was good. The England average is 77%. 70% found it easy to get through by phone (England 57%). Its GPScore is 49 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Burbury Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Burbury Medical Centre as Good at its last published inspection (report published 20 July 2017).
What are the opening times of Burbury Medical Centre?
Reception is open Monday 9am to 2pm 3pm to 8pm, Tuesday 9am to 2pm 3pm to 8pm, Wednesday 9am to 2pm 3pm to 6:30pm, Thursday 9am to 2pm 3pm to 8pm, Friday 9am to 2pm 3pm to 8pm, Saturday 9am to 1:30pm, Sunday closed. The surgery last confirmed these times on 27 December 2023. Bank holidays may differ.
How do I contact Burbury Medical Centre?
Call 0121 551 3804 or visit its website, www.burburymedicalcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 311 Burbury Street, Lozells, Birmingham, B19 1TT.
How many patients are registered at Burbury Medical Centre?
Around 4,815 patients are registered (January 2025). The surgery is part of West Birmingham PCN, a group of local surgeries that share staff and services, in the Birmingham and Solihull NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.