GP surgery in Harborne
Harborne Medical Practice
4 York Street, Harborne, Birmingham, B17 0HG
Scores 47 out of 100, average for a GP surgery in England. 79% of patients say their experience is good and 40% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 35
- Easy to get through on the phone14
- Easy to contact online35
- Good experience of getting in touch24
- Did not wait too long for the appointment78
Quality of care 63
- Patients rate the surgery as good51
- Patients got what they needed97
- Doctors and nurses listen73
- Patients trust the staff71
- Inspection rating (Good)50
- Health checks and screening done25
- Meets NHS clinical targets33
- Children vaccinated on time36
What patients say
99 patients answered the 2026 NHS survey about this surgery.
40%
find the phone easy
well below the England average (57%)
79%
say their experience is good
above the England average (77%)
+15
change since last year
2025: 65% · 2026: 79%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 40% | 57% | 21% |
| Easy to contact via website | 52% | 58% | 23% |
| Easy to contact via NHS App | 50% | 54% | 41% |
| Reception staff helpful | 81% | 85% | 76% |
| Seeing the same person | |||
| Has a preferred clinician | 34% | 31% | 33% |
| Sees preferred clinician | 32% | 42% | 18% |
| What happened when they got in touch | |||
| Knew what would happen next | 83% | 84% | 77% |
| Next steps within 2 days | 95% | 93% | 89% |
| Good experience of contacting | 66% | 73% | 56% |
| The appointment | |||
| Offered a choice of time or day | 61% | 57% | 52% |
| Waiting time was about right | 81% | 69% | 62% |
| Remote appointment | 27% | 26% | 23% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 89% |
| Treated with care and concern | 92% | 86% | 90% |
| Considered mental wellbeing | 79% | 75% | 80% |
| Had all the information needed | 95% | 92% | 93% |
| Confidence and trust | 96% | 93% | 92% |
| Involved in decisions | 96% | 92% | 94% |
| Needs were met | 99% | 90% | 91% |
| Overall | |||
| Overall experience good | 79% | 77% | 65% |
| Living with a long-term condition | |||
| Confident managing conditions | 84% | 79% | 72% |
| Supported by local services | 69% | 70% | 56% |
| Discussed managing condition | 52% | 43% | 51% |
| Agreed a care plan | 60% | 46% | 44% |
Green means at least 2 points better than England, red at least 2 points worse. With about 99 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 8pm |
| Friday | 8am to 8pm |
| Saturday | 9am to 5pm |
| Sunday | Closed |
Confirmed by the surgery on 22 November 2024. Bank holidays may differ.
- Address
- 4 York Street, Harborne, Birmingham, B17 0HG
- Phone
- 0121 427 5246
- [email protected]
- Website
- harbornemedical.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Harborne PCN (a group of local surgeries that share services)
- NHS code
- M85058 · NHS profile
Access and facilities
- Braille translation service
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Cycle parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 18 January 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 9.4% | 15.2% |
| Diabetes | 5.3% | 7.9% |
| Asthma | 4.6% | 6.6% |
| COPD | 0.8% | 1.9% |
| Coronary heart disease | 1.8% | 3.0% |
| Depression | 11.7% | 14.3% |
| Obesity | 9.6% | 13.9% |
| Smoking | 10.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 59% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 60% | 68% |
| Blood pressure checked in last 5 years (45+) | 80% | 87% |
| Diabetes: blood pressure on target | 71% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 68% | 78% |
| Asthma: annual review | 76% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Harborne Medical Practicethis surgery | – | 47 | 40% | 79% | Yes |
| University Medical PracticeBirmingham, B15 2QU | 0.4 miles | 43 | 74% | 74% | Yes |
| Lordswood House Group Medical PracticeBirmingham, B17 9DB | 0.6 miles | 38 | 37% | 78% | Yes |
| Bournbrook Varsity Medical CentreBirmingham, B29 7DU | 1.1 miles | 73 | 73% | 72% | Yes |
| Sherwood House Medical PracticeBirmingham, B17 8DP | 1.2 miles | 83 | 65% | 94% | Yes |
| Karis Medical CentreBirmingham, B16 9AL | 1.3 miles | 47 | 62% | 79% | Yes |
| City Health CentreBirmingham, B17 8LG | 1.3 miles | 52 | 67% | 81% | Yes |
| Selly Oak Health CentreBirmingham, B29 6JG | 1.4 miles | 8 | 40% | 67% | Yes |
| Weoley Park SurgeryBirmingham, B29 5HA | 1.5 miles | 32 | 51% | 70% | Yes |
| Selly Park SurgeryBirmingham, B29 7NT | 1.6 miles | 92 | 89% | 87% | Yes |
Bournbrook Varsity Medical Centre is 1.1 miles away, scores 73 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Harborne Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Harborne Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 0121 427 5246.
How do patients rate Harborne Medical Practice?
In the 2026 NHS GP Patient Survey, 79% of patients at Harborne Medical Practice said their overall experience was good. The England average is 77%. 40% found it easy to get through by phone (England 57%). Its GPScore is 47 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Harborne Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Harborne Medical Practice as Good at its last published inspection (report published 18 January 2017).
What are the opening times of Harborne Medical Practice?
Reception is open Monday 8am to 8pm, Tuesday 8am to 8pm, Wednesday 8am to 8pm, Thursday 8am to 8pm, Friday 8am to 8pm, Saturday 9am to 5pm, Sunday closed. The surgery last confirmed these times on 22 November 2024. Bank holidays may differ.
How do I contact Harborne Medical Practice?
Call 0121 427 5246 or visit its website, harbornemedical.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 4 York Street, Harborne, Birmingham, B17 0HG.
How many patients are registered at Harborne Medical Practice?
Around 16,248 patients are registered (January 2025). The surgery is part of Harborne PCN, a group of local surgeries that share staff and services, in the Birmingham and Solihull NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.