GP surgery in Harborne
Lordswood House Group Medical Practice
54 Lordswood Road, Harborne, Birmingham, B17 9DB
Scores 38 out of 100, below average for a GP surgery in England. 78% of patients say their experience is good and 37% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 36
- Easy to get through on the phone11
- Easy to contact online67
- Good experience of getting in touch51
- Did not wait too long for the appointment45
Quality of care 44
- Patients rate the surgery as good44
- Patients got what they needed35
- Doctors and nurses listen77
- Patients trust the staff84
- Inspection rating (Good)50
- Health checks and screening done10
- Meets NHS clinical targets47
- Children vaccinated on time20
What patients say
99 patients answered the 2026 NHS survey about this surgery.
37%
find the phone easy
well below the England average (57%)
77%
say their experience is good
about the England average (77%)
+9
change since last year
2025: 69% · 2026: 78%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 37% | 57% | 31% |
| Easy to contact via website | 65% | 58% | 48% |
| Easy to contact via NHS App | 55% | 54% | 43% |
| Reception staff helpful | 87% | 85% | 71% |
| Seeing the same person | |||
| Has a preferred clinician | 21% | 31% | 37% |
| Sees preferred clinician | 36% | 42% | 25% |
| What happened when they got in touch | |||
| Knew what would happen next | 88% | 84% | 70% |
| Next steps within 2 days | 97% | 93% | 91% |
| Good experience of contacting | 76% | 73% | 51% |
| The appointment | |||
| Offered a choice of time or day | 65% | 57% | 48% |
| Waiting time was about right | 70% | 69% | 67% |
| Remote appointment | 28% | 26% | 26% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 86% |
| Treated with care and concern | 88% | 86% | 83% |
| Considered mental wellbeing | 87% | 75% | 73% |
| Had all the information needed | 93% | 92% | 93% |
| Confidence and trust | 97% | 93% | 94% |
| Involved in decisions | 95% | 92% | 92% |
| Needs were met | 89% | 90% | 89% |
| Overall | |||
| Overall experience good | 77% | 77% | 69% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 82% |
| Supported by local services | 76% | 70% | 83% |
| Discussed managing condition | 43% | 43% | 40% |
| Agreed a care plan | 51% | 46% | 33% |
Green means at least 2 points better than England, red at least 2 points worse. With about 99 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 10 June 2024. Bank holidays may differ.
- Address
- 54 Lordswood Road, Harborne, Birmingham, B17 9DB
- Phone
- 0121 426 2030
- Website
- www.lordswood.org.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Quinton and Harborne PCN (a group of local surgeries that share services)
- NHS code
- M85028 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Quinborne Medical Practice
- Selcroft Avenue, Quinton, Birmingham, B32 2BX
- Quinton Family Practice
- 406 Quinton Road West, Quinton, Birmingham, B32 1QG
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 11 April 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.8% | 15.2% |
| Diabetes | 7.8% | 7.9% |
| Asthma | 6.2% | 6.6% |
| COPD | 1.4% | 1.9% |
| Coronary heart disease | 2.8% | 3.0% |
| Depression | 10.0% | 14.3% |
| Obesity | 8.3% | 13.9% |
| Smoking | 12.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 65% | 67% |
| Cervical screening, women 50-64 | 72% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 72% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 50% | 57% |
| Diabetes: annual foot check | 57% | 78% |
| Asthma: annual review | 42% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Lordswood House Group Medical Practicethis surgery | – | 38 | 37% | 78% | Yes |
| Harborne Medical PracticeBirmingham, B17 0HG | 0.6 miles | 47 | 40% | 79% | Yes |
| University Medical PracticeBirmingham, B15 2QU | 1.0 miles | 43 | 74% | 74% | Yes |
| Sherwood House Medical PracticeBirmingham, B17 8DP | 1.0 miles | 83 | 65% | 94% | Yes |
| Ridgacre House SurgeryBirmingham, B32 2TJ | 1.2 miles | 64 | 50% | 82% | Yes |
| City Health CentreBirmingham, B17 8LG | 1.2 miles | 52 | 67% | 81% | Yes |
| Bearwood Medical CentreSmethwick, B67 5BP | 1.3 miles | 76 | 77% | 83% | Yes |
| Weoley Park SurgeryBirmingham, B29 5HA | 1.5 miles | 32 | 51% | 70% | Yes |
| Millennium Medical CentreBirmingham, B29 5QD | 1.5 miles | 13 | 20% | 69% | Yes |
| Bournbrook Varsity Medical CentreBirmingham, B29 7DU | 1.6 miles | 73 | 73% | 72% | Yes |
Sherwood House Medical Practice is 1.0 miles away, scores 83 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Lordswood House Group Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Lordswood House Group Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 0121 426 2030.
How do patients rate Lordswood House Group Medical Practice?
In the 2026 NHS GP Patient Survey, 78% of patients at Lordswood House Group Medical Practice said their overall experience was good. The England average is 77%. 37% found it easy to get through by phone (England 57%). Its GPScore is 38 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Lordswood House Group Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Lordswood House Group Medical Practice as Good at its last published inspection (report published 11 April 2019).
What are the opening times of Lordswood House Group Medical Practice?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8:30am to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 10 June 2024. Bank holidays may differ.
How do I contact Lordswood House Group Medical Practice?
Call 0121 426 2030 or visit its website, www.lordswood.org.uk. You can also book and order repeat prescriptions in the NHS App. The address is 54 Lordswood Road, Harborne, Birmingham, B17 9DB.
Does Lordswood House Group Medical Practice have a branch surgery?
Yes. Lordswood House Group Medical Practice also runs Quinborne Medical Practice (Selcroft Avenue, Quinton, Birmingham, B32 2BX) and Quinton Family Practice (406 Quinton Road West, Quinton, Birmingham, B32 1QG). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Lordswood House Group Medical Practice?
Around 25,099 patients are registered (January 2025). The surgery is part of Quinton and Harborne PCN, a group of local surgeries that share staff and services, in the Birmingham and Solihull NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.