GP surgery in Hatch End
Hatch End Medical Centre
577 Uxbridge Road, Hatch End, Pinner, HA5 4RD
Scores 57 out of 100, average for a GP surgery in England. 78% of patients say their experience is good and 83% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 57
- Easy to get through on the phone87
- Easy to contact online20
- Good experience of getting in touch65
- Did not wait too long for the appointment27
Quality of care 56
- Patients rate the surgery as good47
- Patients got what they needed80
- Doctors and nurses listen48
- Patients trust the staff60
- Inspection rating (Good)50
- Health checks and screening done58
- Meets NHS clinical targets28
- Children vaccinated on time28
What patients say
109 patients answered the 2026 NHS survey about this surgery.
83%
find the phone easy
well above the England average (57%)
78%
say their experience is good
about the England average (77%)
-2
change since last year
2025: 81% · 2026: 78%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 83% | 57% | 74% |
| Easy to contact via website | 43% | 58% | 48% |
| Easy to contact via NHS App | 58% | 54% | 69% |
| Reception staff helpful | 76% | 85% | 85% |
| Seeing the same person | |||
| Has a preferred clinician | 65% | 31% | 63% |
| Sees preferred clinician | 62% | 42% | 67% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 91% |
| Next steps within 2 days | 94% | 93% | 91% |
| Good experience of contacting | 80% | 73% | 74% |
| The appointment | |||
| Offered a choice of time or day | 60% | 57% | 67% |
| Waiting time was about right | 63% | 69% | 73% |
| Remote appointment | 35% | 26% | 22% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 87% |
| Treated with care and concern | 86% | 86% | 95% |
| Considered mental wellbeing | 77% | 75% | 81% |
| Had all the information needed | 96% | 92% | 92% |
| Confidence and trust | 95% | 93% | 95% |
| Involved in decisions | 95% | 92% | 93% |
| Needs were met | 95% | 90% | 97% |
| Overall | |||
| Overall experience good | 78% | 77% | 81% |
| Living with a long-term condition | |||
| Confident managing conditions | 90% | 79% | 86% |
| Supported by local services | 57% | 70% | 67% |
| Discussed managing condition | 44% | 43% | 36% |
| Agreed a care plan | 53% | 46% | 38% |
Green means at least 2 points better than England, red at least 2 points worse. With about 109 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 7pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 7pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 15 April 2024. Bank holidays may differ.
- Address
- 577 Uxbridge Road, Hatch End, Pinner, HA5 4RD
- Phone
- 020 8428 0272
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Sphere PCN (a group of local surgeries that share services)
- NHS code
- E84053 · NHS profile
Access and facilities
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.6% | 15.2% |
| Diabetes | 11.9% | 7.9% |
| Asthma | 6.3% | 6.6% |
| COPD | 0.9% | 1.9% |
| Coronary heart disease | 4.3% | 3.0% |
| Depression | 5.0% | 14.3% |
| Obesity | 11.9% | 13.9% |
| Smoking | 7.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 61% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 77% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 81% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 65% | 57% |
| Diabetes: annual foot check | 81% | 78% |
| Asthma: annual review | 56% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Hatch End Medical Centrethis surgery | – | 57 | 83% | 78% | Yes |
| Elliott Hall Medical CentrePinner, HA5 4EA | 0.6 miles | 87 | 81% | 94% | Yes |
| The Pinn Unregistered WicPinner, HA5 3EE | 0.8 miles | – | – | – | – |
| The Pinn Medical CentrePinner, HA5 3EE | 0.8 miles | 21 | 25% | 68% | Yes |
| Headstone Lane Medical CentreHarrow, HA2 6LY | 1.0 miles | 61 | 82% | 79% | Yes |
| South Oxhey SurgeryWatford, WD19 7SF | 1.5 miles | 41 | 55% | 82% | Yes |
| Consulting RoomsWatford, WD19 7RU | 1.5 miles | 44 | 69% | 73% | Yes |
| Aspri Medical CentreHarrow, HA3 5LE | 1.5 miles | 75 | 74% | 91% | Yes |
| Acre SurgeryNorthwood, HA6 1TQ | 1.5 miles | 21 | 59% | 69% | Yes |
| Carepoint PracticeNorthwood, HA6 1TQ | 1.5 miles | 50 | 67% | 79% | Yes |
Elliott Hall Medical Centre is 0.6 miles away, scores 87 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Hatch End Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Hatch End Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 020 8428 0272.
How do patients rate Hatch End Medical Centre?
In the 2026 NHS GP Patient Survey, 78% of patients at Hatch End Medical Centre said their overall experience was good. The England average is 77%. 83% found it easy to get through by phone (England 57%). Its GPScore is 57 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Hatch End Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Hatch End Medical Centre as Good at its last published inspection (report published 8 December 2025).
What are the opening times of Hatch End Medical Centre?
Reception is open Monday 8am to 7pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 7pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 15 April 2024. Bank holidays may differ.
How do I contact Hatch End Medical Centre?
Call 020 8428 0272. You can also book and order repeat prescriptions in the NHS App. The address is 577 Uxbridge Road, Hatch End, Pinner, HA5 4RD.
How many patients are registered at Hatch End Medical Centre?
Around 3,331 patients are registered (January 2025). The surgery is part of Sphere PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.