GP surgery in Pinner
The Pinn Medical Centre
37 Love Lane, Pinner, HA5 3EE
Scores 21 out of 100, below average for a GP surgery in England. 68% of patients say their experience is good and 25% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 18
- Easy to get through on the phone2
- Easy to contact online27
- Good experience of getting in touch19
- Did not wait too long for the appointment50
Quality of care 28
- Patients rate the surgery as good17
- Patients got what they needed14
- Doctors and nurses listen16
- Patients trust the staff36
- Inspection rating (Outstanding)98
- Health checks and screening done62
- Meets NHS clinical targets46
- Children vaccinated on time27
What patients say
104 patients answered the 2026 NHS survey about this surgery.
25%
find the phone easy
well below the England average (57%)
68%
say their experience is good
well below the England average (77%)
-2
change since last year
2025: 70% · 2026: 68%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 25% | 57% | 32% |
| Easy to contact via website | 48% | 58% | 40% |
| Easy to contact via NHS App | 40% | 54% | 43% |
| Reception staff helpful | 73% | 85% | 78% |
| Seeing the same person | |||
| Has a preferred clinician | 27% | 31% | 35% |
| Sees preferred clinician | 21% | 42% | 23% |
| What happened when they got in touch | |||
| Knew what would happen next | 80% | 84% | 82% |
| Next steps within 2 days | 89% | 93% | 96% |
| Good experience of contacting | 63% | 73% | 56% |
| The appointment | |||
| Offered a choice of time or day | 49% | 57% | 41% |
| Waiting time was about right | 71% | 69% | 67% |
| Remote appointment | 13% | 26% | 12% |
| The doctor or nurse | |||
| Good at listening | 81% | 87% | 79% |
| Treated with care and concern | 82% | 86% | 83% |
| Considered mental wellbeing | 57% | 75% | 67% |
| Had all the information needed | 92% | 92% | 92% |
| Confidence and trust | 92% | 93% | 95% |
| Involved in decisions | 89% | 92% | 91% |
| Needs were met | 85% | 90% | 90% |
| Overall | |||
| Overall experience good | 68% | 77% | 70% |
| Living with a long-term condition | |||
| Confident managing conditions | 71% | 79% | 82% |
| Supported by local services | 73% | 70% | 69% |
| Discussed managing condition | 39% | 43% | 35% |
| Agreed a care plan | 65% | 46% | 40% |
Green means at least 2 points better than England, red at least 2 points worse. With about 104 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 8pm |
| Friday | 8am to 8pm |
| Saturday | 8am to 8pm |
| Sunday | 9am to 1pm |
Confirmed by the surgery on 11 June 2025. Bank holidays may differ.
- Address
- 37 Love Lane, Pinner, HA5 3EE
- Phone
- 020 8866 5766
- [email protected]
- Website
- www.thepinn.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Healthsense PCN (a group of local surgeries that share services)
- NHS code
- E84024 · NHS profile
Access and facilities
- Baby-changing facilities
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 22 September 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.6% | 15.2% |
| Diabetes | 9.0% | 7.9% |
| Asthma | 5.6% | 6.6% |
| COPD | 0.7% | 1.9% |
| Coronary heart disease | 3.0% | 3.0% |
| Depression | 9.6% | 14.3% |
| Obesity | 12.4% | 13.9% |
| Smoking | 7.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 65% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 75% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 82% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 69% | 57% |
| Diabetes: annual foot check | 86% | 78% |
| Asthma: annual review | 63% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Pinn Medical Centrethis surgery | – | 21 | 25% | 68% | Yes |
| The Pinn Unregistered WicPinner, HA5 3EE | under 0.1 miles | – | – | – | – |
| Hatch End Medical CentrePinner, HA5 4RD | 0.8 miles | 57 | 83% | 78% | Yes |
| Headstone Lane Medical CentreHarrow, HA2 6LY | 1.1 miles | 61 | 82% | 79% | Yes |
| The Ridgeway SurgeryHarrow, HA2 7DU | 1.2 miles | 35 | 52% | 76% | Yes |
| The Devonshire Lodge PracticePinner, HA5 1TG | 1.3 miles | 61 | 61% | 86% | Yes |
| The Abbotsbury PracticePinner, HA5 1TG | 1.3 miles | 84 | 74% | 90% | Yes |
| Elliott Hall Medical CentrePinner, HA5 4EA | 1.3 miles | 87 | 81% | 94% | Yes |
| Acre SurgeryNorthwood, HA6 1TQ | 1.4 miles | 21 | 59% | 69% | Yes |
| Carepoint PracticeNorthwood, HA6 1TQ | 1.4 miles | 50 | 67% | 79% | Yes |
Hatch End Medical Centre is 0.8 miles away, scores 57 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Pinn Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Pinn Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 020 8866 5766.
How do patients rate The Pinn Medical Centre?
In the 2026 NHS GP Patient Survey, 68% of patients at The Pinn Medical Centre said their overall experience was good. The England average is 77%. 25% found it easy to get through by phone (England 57%). Its GPScore is 21 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for The Pinn Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated The Pinn Medical Centre as Outstanding at its last published inspection (report published 22 September 2016).
What are the opening times of The Pinn Medical Centre?
Reception is open Monday 8am to 8pm, Tuesday 8am to 8pm, Wednesday 8am to 8pm, Thursday 8am to 8pm, Friday 8am to 8pm, Saturday 8am to 8pm, Sunday 9am to 1pm. The surgery last confirmed these times on 11 June 2025. Bank holidays may differ.
How do I contact The Pinn Medical Centre?
Call 020 8866 5766 or visit its website, www.thepinn.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 37 Love Lane, Pinner, HA5 3EE.
How many patients are registered at The Pinn Medical Centre?
Around 20,824 patients are registered (January 2025). The surgery is part of Healthsense PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.