GP surgery in Folkestone and Hythe
Hawkinge and Elham
Elham Surgery, Old Road, Elham, Canterbury, CT4 6UH
Scores 36 out of 100, below average for a GP surgery in England. 74% of patients say their experience is good and 50% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 43
- Easy to get through on the phone28
- Easy to contact online65
- Good experience of getting in touch62
- Did not wait too long for the appointment36
Quality of care 30
- Patients rate the surgery as good33
- Patients got what they needed13
- Doctors and nurses listen9
- Patients trust the staff39
- Inspection rating (Good)50
- Health checks and screening done78
- Meets NHS clinical targets64
- Children vaccinated on time59
What patients say
97 patients answered the 2026 NHS survey about this surgery.
50%
find the phone easy
below the England average (57%)
74%
say their experience is good
below the England average (77%)
+6
change since last year
2025: 68% · 2026: 74%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 50% | 57% | 35% |
| Easy to contact via website | 64% | 58% | 53% |
| Easy to contact via NHS App | 60% | 54% | 47% |
| Reception staff helpful | 89% | 85% | 77% |
| Seeing the same person | |||
| Has a preferred clinician | 16% | 31% | 21% |
| Sees preferred clinician | 46% | 42% | 27% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 78% |
| Next steps within 2 days | 85% | 93% | 89% |
| Good experience of contacting | 79% | 73% | 59% |
| The appointment | |||
| Offered a choice of time or day | 31% | 57% | 34% |
| Waiting time was about right | 67% | 69% | 59% |
| Remote appointment | 19% | 26% | 43% |
| The doctor or nurse | |||
| Good at listening | 78% | 87% | 78% |
| Treated with care and concern | 81% | 86% | 79% |
| Considered mental wellbeing | 67% | 75% | 65% |
| Had all the information needed | 95% | 92% | 92% |
| Confidence and trust | 92% | 93% | 92% |
| Involved in decisions | 89% | 92% | 90% |
| Needs were met | 84% | 90% | 91% |
| Overall | |||
| Overall experience good | 74% | 77% | 68% |
| Living with a long-term condition | |||
| Confident managing conditions | 82% | 79% | 79% |
| Supported by local services | 70% | 70% | 73% |
| Discussed managing condition | 48% | 43% | 30% |
| Agreed a care plan | 41% | 46% | 27% |
Green means at least 2 points better than England, red at least 2 points worse. With about 97 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 1pm |
| Tuesday | 8:30am to 1pm |
| Wednesday | 8:30am to 1pm |
| Thursday | 8:30am to 1pm |
| Friday | 8:30am to 1pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 9 May 2025. Bank holidays may differ.
- Address
- Elham Surgery, Old Road, Elham, Canterbury, CT4 6UH
- Phone
- 01303 840213
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Folkestone Hythe & Rural PCN (a group of local surgeries that share services)
- NHS code
- G82165 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Hawkinge
- Hawkinge Health Centre, 74 Canterbury Road, Hawkinge, Folkestone, CT18 7BP · 01303 892434
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Off-site car parking nearby
- Step-free access at entrances and exits
- Step-free access throughout
- Translation services
- Wheelchair access at entrances and exits
- Wheelchair access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.0% | 15.2% |
| Diabetes | 8.1% | 7.9% |
| Asthma | 6.6% | 6.6% |
| COPD | 2.1% | 1.9% |
| Coronary heart disease | 2.9% | 3.0% |
| Depression | 21.3% | 14.3% |
| Obesity | 19.5% | 13.9% |
| Smoking | 10.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 72% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 80% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 83% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 64% | 57% |
| Diabetes: annual foot check | 89% | 78% |
| Asthma: annual review | 65% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Hawkinge and Elhamthis surgery | – | 36 | 50% | 74% | Yes |
| Church RoadFolkestone, CT18 8HY | 1.8 miles | 98 | 95% | 96% | Yes |
| New Lyminge SurgeryFolkestone, CT18 8NS | 2.1 miles | 42 | 56% | 75% | Yes |
| White House SurgeryFolkestone, CT19 4PU | 4.7 miles | 11 | 28% | 65% | Yes |
| The New SurgeryFolkestone, CT19 5SR | 5.4 miles | 2 | 36% | 49% | Yes |
| Sun LaneHythe, CT21 5JY | 5.6 miles | 26 | 56% | 72% | Yes |
| Sandgate RoadFolkestone, CT20 2HN | 5.6 miles | 8 | 25% | 57% | Yes |
| Guildhall Street SurgeryFolkestone, CT20 1EJ | 5.7 miles | 16 | 35% | 74% | Yes |
| Manor ClinicFolkestone, CT20 2SE | 5.7 miles | 21 | 44% | 69% | Yes |
| Sellindge SurgeryAshford, TN25 6JX | 5.7 miles | 10 | 56% | 64% | Yes |
Church Road is 1.8 miles away, scores 98 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Hawkinge and Elham taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Hawkinge and Elham was taking on new patients. You can register online through the NHS website or call the surgery on 01303 840213.
How do patients rate Hawkinge and Elham?
In the 2026 NHS GP Patient Survey, 74% of patients at Hawkinge and Elham said their overall experience was good. The England average is 77%. 50% found it easy to get through by phone (England 57%). Its GPScore is 36 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Hawkinge and Elham?
The Care Quality Commission, which inspects GP surgeries in England, rated Hawkinge and Elham as Good at its last published inspection (report published 24 October 2022).
What are the opening times of Hawkinge and Elham?
Reception is open Monday 8:30am to 1pm, Tuesday 8:30am to 1pm, Wednesday 8:30am to 1pm, Thursday 8:30am to 1pm, Friday 8:30am to 1pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 9 May 2025. Bank holidays may differ.
How do I contact Hawkinge and Elham?
Call 01303 840213. You can also book and order repeat prescriptions in the NHS App. The address is Elham Surgery, Old Road, Elham, Canterbury, CT4 6UH.
Does Hawkinge and Elham have a branch surgery?
Yes. Hawkinge and Elham also runs Hawkinge (Hawkinge Health Centre, 74 Canterbury Road, Hawkinge, Folkestone, CT18 7BP). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Hawkinge and Elham?
Around 10,113 patients are registered (January 2025). The surgery is part of Folkestone Hythe & Rural PCN, a group of local surgeries that share staff and services, in the Kent and Medway NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.