GP surgery in Wolverhampton
Health and Beyond
175 Steelhouse Lane, Wolverhampton, WV2 2AU
Scores 7 out of 100, poor for a GP surgery in England. 71% of patients say their experience is good and 40% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 5
- Easy to get through on the phone14
- Easy to contact online19
- Good experience of getting in touch5
- Did not wait too long for the appointment6
Quality of care 13
- Patients rate the surgery as good23
- Patients got what they needed19
- Doctors and nurses listen5
- Patients trust the staff26
- Inspection rating (Good)50
- Health checks and screening done48
- Meets NHS clinical targets9
- Children vaccinated on time18
What patients say
92 patients answered the 2026 NHS survey about this surgery.
40%
find the phone easy
well below the England average (57%)
71%
say their experience is good
below the England average (77%)
+9
change since last year
2025: 62% · 2026: 71%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 40% | 57% | 36% |
| Easy to contact via website | 43% | 58% | 32% |
| Easy to contact via NHS App | 46% | 54% | 35% |
| Reception staff helpful | 73% | 85% | 71% |
| Seeing the same person | |||
| Has a preferred clinician | 41% | 31% | 40% |
| Sees preferred clinician | 22% | 42% | 36% |
| What happened when they got in touch | |||
| Knew what would happen next | 75% | 84% | 76% |
| Next steps within 2 days | 94% | 93% | 91% |
| Good experience of contacting | 52% | 73% | 62% |
| The appointment | |||
| Offered a choice of time or day | 48% | 57% | 30% |
| Waiting time was about right | 49% | 69% | 45% |
| Remote appointment | 25% | 26% | 22% |
| The doctor or nurse | |||
| Good at listening | 74% | 87% | 75% |
| Treated with care and concern | 76% | 86% | 75% |
| Considered mental wellbeing | 67% | 75% | 59% |
| Had all the information needed | 90% | 92% | 82% |
| Confidence and trust | 90% | 93% | 85% |
| Involved in decisions | 92% | 92% | 82% |
| Needs were met | 86% | 90% | 75% |
| Overall | |||
| Overall experience good | 71% | 77% | 61% |
| Living with a long-term condition | |||
| Confident managing conditions | 74% | 79% | 60% |
| Supported by local services | 73% | 70% | 42% |
| Discussed managing condition | 40% | 43% | 49% |
| Agreed a care plan | 46% | 46% | 49% |
Green means at least 2 points better than England, red at least 2 points worse. With about 92 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 8 September 2024. Bank holidays may differ.
- Address
- 175 Steelhouse Lane, Wolverhampton, WV2 2AU
- Phone
- 01902 455771
- Website
- www.healthandbeyond.healthcare
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Wolverhampton South East PCN (a group of local surgeries that share services)
- NHS code
- M92612 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- All Saints Surgery
- 17 Cartwright Street, Wolverhampton, WV2 1EU
- Bradley Medical Practice
- 83-84 Hall Green Street, Bilston, WV14 8TH
- Caerlon Surgery
- Dover Street, Bilston, WV14 6AL
- Church Street Surgery
- 62-64 Church Street, Bilston, WV14 0AX
- Grove Medical Centre
- Hill Street, Bilston, WV14 8SB
- Parkfield Medical Centre
- 255 Parkfield Road, Wolverhampton, WV4 6EG
- Woodcross Lane Surgery
- Woodcross Lane, Bilston, WV14 9BX
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Text relay
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.7% | 15.2% |
| Diabetes | 11.1% | 7.9% |
| Asthma | 5.9% | 6.6% |
| COPD | 1.8% | 1.9% |
| Coronary heart disease | 2.9% | 3.0% |
| Depression | 13.9% | 14.3% |
| Obesity | 21.9% | 13.9% |
| Smoking | 14.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 65% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 62% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 89% | 78% |
| Asthma: annual review | 70% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Health and Beyondthis surgery | – | 7 | 40% | 71% | Yes |
| Duncan Street Primary Care CentreWolverhampton, WV2 3AN | 0.5 miles | 46 | 55% | 81% | Yes |
| Pennfields Medical CentreWolverhampton, WV3 0JH | 0.9 miles | 44 | 65% | 80% | Yes |
| Thornley Street SurgeryWolverhampton, WV1 1JP | 0.9 miles | 11 | 46% | 64% | Yes |
| East Park Medical PracticeWolverhampton, WV1 2LW | 1.0 miles | 37 | 75% | 72% | Yes |
| Mayfield Medical PracticeWolverhampton, WV1 2GZ | 1.0 miles | 41 | 64% | 83% | Yes |
| Dr Sinha & TahirWolverhampton, WV10 0BD | 1.2 miles | 35 | 47% | 78% | Yes |
| Tudor Medical CentreWolverhampton, WV10 0LS | 1.3 miles | 44 | 54% | 82% | Yes |
| Penn SurgeryWolverhampton, WV3 7LX | 1.4 miles | 97 | 91% | 91% | Yes |
| Bilston Family PracticeBilston, WV14 6PW | 1.7 miles | 58 | 83% | 81% | Yes |
Duncan Street Primary Care Centre is 0.5 miles away, scores 46 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Health and Beyond taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Health and Beyond was taking on new patients. You can register online through the NHS website or call the surgery on 01902 455771.
How do patients rate Health and Beyond?
In the 2026 NHS GP Patient Survey, 71% of patients at Health and Beyond said their overall experience was good. The England average is 77%. 40% found it easy to get through by phone (England 57%). Its GPScore is 7 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Health and Beyond?
The Care Quality Commission, which inspects GP surgeries in England, rated Health and Beyond as Good at its last published inspection (report published 14 September 2022).
What are the opening times of Health and Beyond?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 8 September 2024. Bank holidays may differ.
How do I contact Health and Beyond?
Call 01902 455771 or visit its website, www.healthandbeyond.healthcare. You can also book and order repeat prescriptions in the NHS App. The address is 175 Steelhouse Lane, Wolverhampton, WV2 2AU.
Does Health and Beyond have a branch surgery?
Yes. Health and Beyond also runs All Saints Surgery (17 Cartwright Street, Wolverhampton, WV2 1EU) and Bradley Medical Practice (83-84 Hall Green Street, Bilston, WV14 8TH) and Caerlon Surgery (Dover Street, Bilston, WV14 6AL) and Church Street Surgery (62-64 Church Street, Bilston, WV14 0AX) and Grove Medical Centre (Hill Street, Bilston, WV14 8SB) and Parkfield Medical Centre (255 Parkfield Road, Wolverhampton, WV4 6EG) and Woodcross Lane Surgery (Woodcross Lane, Bilston, WV14 9BX). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Health and Beyond?
Around 38,508 patients are registered (January 2025). The surgery is part of Wolverhampton South East PCN, a group of local surgeries that share staff and services, in the Black Country NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.