GP surgery in Wolverhampton
Penn Surgery
2a Coalway Road, Penn, Wolverhampton, WV3 7LX
Scores 97 out of 100, excellent for a GP surgery in England. 91% of patients say their experience is good and 91% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 97
- Easy to get through on the phone95
- Easy to contact online97
- Good experience of getting in touch96
- Did not wait too long for the appointment87
Quality of care 94
- Patients rate the surgery as good89
- Patients got what they needed78
- Doctors and nurses listen97
- Patients trust the staff85
- Inspection rating (Good)50
- Health checks and screening done73
- Meets NHS clinical targets87
- Children vaccinated on time94
What patients say
119 patients answered the 2026 NHS survey about this surgery.
91%
find the phone easy
well above the England average (57%)
91%
say their experience is good
well above the England average (77%)
-5
change since last year
2025: 96% · 2026: 91%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 91% | 57% | 81% |
| Easy to contact via website | 87% | 58% | 72% |
| Easy to contact via NHS App | 91% | 54% | 64% |
| Reception staff helpful | 97% | 85% | 99% |
| Seeing the same person | |||
| Has a preferred clinician | 43% | 31% | 45% |
| Sees preferred clinician | 58% | 42% | 54% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 91% |
| Next steps within 2 days | 95% | 93% | 97% |
| Good experience of contacting | 93% | 73% | 88% |
| The appointment | |||
| Offered a choice of time or day | 87% | 57% | 70% |
| Waiting time was about right | 85% | 69% | 73% |
| Remote appointment | 7% | 26% | 7% |
| The doctor or nurse | |||
| Good at listening | 98% | 87% | 91% |
| Treated with care and concern | 96% | 86% | 93% |
| Considered mental wellbeing | 90% | 75% | 84% |
| Had all the information needed | 99% | 92% | 97% |
| Confidence and trust | 98% | 93% | 97% |
| Involved in decisions | 96% | 92% | 97% |
| Needs were met | 95% | 90% | 95% |
| Overall | |||
| Overall experience good | 91% | 77% | 96% |
| Living with a long-term condition | |||
| Confident managing conditions | 89% | 79% | 87% |
| Supported by local services | 79% | 70% | 75% |
| Discussed managing condition | 49% | 43% | 49% |
| Agreed a care plan | 44% | 46% | 43% |
Green means at least 2 points better than England, red at least 2 points worse. With about 119 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to noon 1pm to 6pm |
| Tuesday | 8:30am to noon 1pm to 6pm |
| Wednesday | 8:30am to noon 1pm to 6pm |
| Thursday | 8:30am to noon 1pm to 6pm |
| Friday | 8:30am to noon 1pm to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 7 July 2025. Bank holidays may differ.
- Address
- 2a Coalway Road, Penn, Wolverhampton, WV3 7LX
- Phone
- 01902 333408
- Website
- www.pennsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Wolverhampton Unity West PCN (a group of local surgeries that share services)
- NHS code
- M92043 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Wheelchair access at entrances and exits
- Wheelchair access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.3% | 15.2% |
| Diabetes | 9.9% | 7.9% |
| Asthma | 6.6% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 3.7% | 3.0% |
| Depression | 9.8% | 14.3% |
| Obesity | 16.0% | 13.9% |
| Smoking | 10.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 71% | 67% |
| Cervical screening, women 50-64 | 81% | 75% |
| Blood pressure controlled (hypertension, under 80) | 72% | 68% |
| Blood pressure checked in last 5 years (45+) | 93% | 87% |
| Diabetes: blood pressure on target | 80% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 70% | 78% |
| Asthma: annual review | 73% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Penn Surgerythis surgery | – | 97 | 91% | 91% | Yes |
| Rwt Practices Penn Manor Medical CentreWolverhampton, WV4 5PY | 0.6 miles | 28 | 45% | 74% | Yes |
| Pennfields Medical CentreWolverhampton, WV3 0JH | 0.7 miles | 44 | 65% | 80% | Yes |
| Coalway Road SurgeryWolverhampton, WV4 4PS | 0.9 miles | 34 | 34% | 83% | Yes |
| Duncan Street Primary Care CentreWolverhampton, WV2 3AN | 0.9 miles | 46 | 55% | 81% | Yes |
| Health and BeyondWolverhampton, WV2 2AU | 1.4 miles | 7 | 40% | 71% | Yes |
| Northway Medical CentreDudley, DY3 3QY | 1.6 miles | 93 | 91% | 90% | Yes |
| Thornley Street SurgeryWolverhampton, WV1 1JP | 1.6 miles | 11 | 46% | 64% | Yes |
| Newbridge SurgeryWolverhampton, WV6 0DE | 1.8 miles | 97 | 99% | 94% | Yes |
| Whitmore Reans Medical PracticeWolverhampton, WV6 0QL | 1.9 miles | 11 | 43% | 71% | Yes |
Common questions
Is Penn Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Penn Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01902 333408.
How do patients rate Penn Surgery?
In the 2026 NHS GP Patient Survey, 91% of patients at Penn Surgery said their overall experience was good. The England average is 77%. 91% found it easy to get through by phone (England 57%). Its GPScore is 97 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Penn Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Penn Surgery as Good at its last published inspection (report published 15 December 2023).
What are the opening times of Penn Surgery?
Reception is open Monday 8:30am to noon 1pm to 6pm, Tuesday 8:30am to noon 1pm to 6pm, Wednesday 8:30am to noon 1pm to 6pm, Thursday 8:30am to noon 1pm to 6pm, Friday 8:30am to noon 1pm to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 7 July 2025. Bank holidays may differ.
How do I contact Penn Surgery?
Call 01902 333408 or visit its website, www.pennsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 2a Coalway Road, Penn, Wolverhampton, WV3 7LX.
How many patients are registered at Penn Surgery?
Around 7,130 patients are registered (January 2025). The surgery is part of Wolverhampton Unity West PCN, a group of local surgeries that share staff and services, in the Black Country NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.