GP surgery in Cannock
Heath Hayes Health Centre
Gorsemoor Road, Heath Hayes, Cannock, WS12 3TG
Scores 46 out of 100, average for a GP surgery in England. 83% of patients say their experience is good and 65% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 52
- Easy to get through on the phone56
- Easy to contact online23
- Good experience of getting in touch50
- Did not wait too long for the appointment58
Quality of care 38
- Patients rate the surgery as good65
- Patients got what they needed23
- Doctors and nurses listen20
- Patients trust the staff35
- Inspection rating (Good)50
- Health checks and screening done9
- Meets NHS clinical targets76
- Children vaccinated on time37
What patients say
102 patients answered the 2026 NHS survey about this surgery.
65%
find the phone easy
above the England average (57%)
83%
say their experience is good
above the England average (77%)
+16
change since last year
2025: 67% · 2026: 83%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 65% | 57% | 51% |
| Easy to contact via website | 46% | 58% | 22% |
| Easy to contact via NHS App | 57% | 54% | 38% |
| Reception staff helpful | 83% | 85% | 74% |
| Seeing the same person | |||
| Has a preferred clinician | 27% | 31% | 20% |
| Sees preferred clinician | 38% | 42% | 12% |
| What happened when they got in touch | |||
| Knew what would happen next | 92% | 84% | 81% |
| Next steps within 2 days | 97% | 93% | 99% |
| Good experience of contacting | 76% | 73% | 57% |
| The appointment | |||
| Offered a choice of time or day | 58% | 57% | 49% |
| Waiting time was about right | 74% | 69% | 57% |
| Remote appointment | 15% | 26% | 15% |
| The doctor or nurse | |||
| Good at listening | 82% | 87% | 78% |
| Treated with care and concern | 81% | 86% | 78% |
| Considered mental wellbeing | 72% | 75% | 61% |
| Had all the information needed | 96% | 92% | 90% |
| Confidence and trust | 92% | 93% | 87% |
| Involved in decisions | 89% | 92% | 91% |
| Needs were met | 87% | 90% | 88% |
| Overall | |||
| Overall experience good | 83% | 77% | 67% |
| Living with a long-term condition | |||
| Confident managing conditions | 86% | 79% | 75% |
| Supported by local services | 67% | 70% | 63% |
| Discussed managing condition | 39% | 43% | 28% |
| Agreed a care plan | 31% | 46% | 43% |
Green means at least 2 points better than England, red at least 2 points worse. With about 102 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 28 April 2026. Bank holidays may differ.
- Address
- Gorsemoor Road, Heath Hayes, Cannock, WS12 3TG
- Phone
- 01543 278461
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Cannock Villages PCN (a group of local surgeries that share services)
- NHS code
- M83129 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Chase Practice
- 65 Church Street, Cannock, WS11 1DS
- Fenton Health Centre
- Fenton Primary Care Centre, Glebedale Road, Stoke-on-Trent, ST4 3AQ
- Sandy Lane Surgery
- Sandy Lane, Rugeley, WS15 2LB
- Wolverhampton Road Surgery
- Drakeford Court, Wolverhampton Road, Stafford, ST17 4BS
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Disabled car parking
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Toilets
- Wheelchair access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 16 June 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.1% | 15.2% |
| Diabetes | 7.9% | 7.9% |
| Asthma | 6.7% | 6.6% |
| COPD | 2.7% | 1.9% |
| Coronary heart disease | 3.9% | 3.0% |
| Depression | 19.4% | 14.3% |
| Obesity | 16.6% | 13.9% |
| Smoking | 11.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 73% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 55% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 59% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 48% | 57% |
| Diabetes: annual foot check | 64% | 78% |
| Asthma: annual review | 54% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Heath Hayes Health Centrethis surgery | – | 46 | 65% | 83% | Yes |
| Moss Street SurgeryCannock, WS11 6DE | 1.3 miles | 72 | 78% | 80% | Yes |
| Norton Canes SurgeryCannock, WS11 9SE | 1.4 miles | 52 | 67% | 80% | Yes |
| Norton Canes PracticeCannock, WS11 9SE | 1.4 miles | 50 | 73% | 79% | Yes |
| Norton Canes Health CentreCannock, WS11 9SE | 1.4 miles | 93 | 79% | 91% | Yes |
| Rawnsley SurgeryCannock, WS12 1JF | 1.5 miles | 36 | 75% | 74% | Yes |
| Dr Manickam & PartnerCannock, WS12 4DJ | 1.5 miles | 82 | 76% | 85% | Yes |
| Hednesford Medical PracticeCannock, WS12 4DJ | 1.5 miles | 48 | 56% | 81% | Yes |
| The Colliery PracticeCannock, WS11 1DJ | 1.5 miles | 47 | 69% | 79% | Yes |
| Red Lion SurgeryCannock, WS11 5XY | 1.8 miles | 73 | 73% | 85% | Yes |
Moss Street Surgery is 1.3 miles away, scores 72 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Heath Hayes Health Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Heath Hayes Health Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01543 278461.
How do patients rate Heath Hayes Health Centre?
In the 2026 NHS GP Patient Survey, 83% of patients at Heath Hayes Health Centre said their overall experience was good. The England average is 77%. 65% found it easy to get through by phone (England 57%). Its GPScore is 46 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Heath Hayes Health Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Heath Hayes Health Centre as Good at its last published inspection (report published 16 June 2017).
What are the opening times of Heath Hayes Health Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 28 April 2026. Bank holidays may differ.
How do I contact Heath Hayes Health Centre?
Call 01543 278461. You can also book and order repeat prescriptions in the NHS App. The address is Gorsemoor Road, Heath Hayes, Cannock, WS12 3TG.
Does Heath Hayes Health Centre have a branch surgery?
Yes. Heath Hayes Health Centre also runs Chase Practice (65 Church Street, Cannock, WS11 1DS) and Fenton Health Centre (Fenton Primary Care Centre, Glebedale Road, Stoke-on-Trent, ST4 3AQ) and Sandy Lane Surgery (Sandy Lane, Rugeley, WS15 2LB) and Wolverhampton Road Surgery (Drakeford Court, Wolverhampton Road, Stafford, ST17 4BS). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Heath Hayes Health Centre?
Around 10,881 patients are registered (January 2025). The surgery is part of Cannock Villages PCN, a group of local surgeries that share staff and services, in the Staffordshire and Stoke-on-Trent NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.