GP surgery in Cannock
The Colliery Practice
60 Hednesford Street, Cannock, WS11 1DJ
Scores 47 out of 100, average for a GP surgery in England. 79% of patients say their experience is good and 69% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 44
- Easy to get through on the phone63
- Easy to contact online35
- Good experience of getting in touch54
- Did not wait too long for the appointment22
Quality of care 51
- Patients rate the surgery as good49
- Patients got what they needed37
- Doctors and nurses listen31
- Patients trust the staff64
- Inspection rating (Good)50
- Health checks and screening done41
- Meets NHS clinical targets87
- Children vaccinated on time90
What patients say
114 patients answered the 2026 NHS survey about this surgery.
68%
find the phone easy
well above the England average (57%)
79%
say their experience is good
above the England average (77%)
-10
change since last year
2025: 89% · 2026: 79%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 68% | 57% | 69% |
| Easy to contact via website | 52% | 58% | 35% |
| Easy to contact via NHS App | 67% | 54% | 45% |
| Reception staff helpful | 89% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 40% | 31% | 46% |
| Sees preferred clinician | 53% | 42% | 54% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 91% |
| Next steps within 2 days | 91% | 93% | 93% |
| Good experience of contacting | 77% | 73% | 82% |
| The appointment | |||
| Offered a choice of time or day | 46% | 57% | 73% |
| Waiting time was about right | 61% | 69% | 67% |
| Remote appointment | 13% | 26% | 15% |
| The doctor or nurse | |||
| Good at listening | 85% | 87% | 96% |
| Treated with care and concern | 86% | 86% | 97% |
| Considered mental wellbeing | 78% | 75% | 86% |
| Had all the information needed | 91% | 92% | 91% |
| Confidence and trust | 95% | 93% | 99% |
| Involved in decisions | 88% | 92% | 96% |
| Needs were met | 89% | 90% | 97% |
| Overall | |||
| Overall experience good | 79% | 77% | 89% |
| Living with a long-term condition | |||
| Confident managing conditions | 74% | 79% | 76% |
| Supported by local services | 72% | 70% | 80% |
| Discussed managing condition | 35% | 43% | 48% |
| Agreed a care plan | 36% | 46% | 22% |
Green means at least 2 points better than England, red at least 2 points worse. With about 114 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 7:30am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 7:30am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 6 April 2020. Bank holidays may differ.
- Address
- 60 Hednesford Street, Cannock, WS11 1DJ
- Phone
- 01543 435390
- [email protected]
- Website
- www.thecollierypractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Cannock North PCN (a group of local surgeries that share services)
- NHS code
- M83638 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- The Colliery Practice (Branch)
- Colliers Way, Huntington, Cannock, WS12 4UD
Access and facilities
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 20 June 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.4% | 15.2% |
| Diabetes | 8.7% | 7.9% |
| Asthma | 6.9% | 6.6% |
| COPD | 2.8% | 1.9% |
| Coronary heart disease | 3.3% | 3.0% |
| Depression | 21.0% | 14.3% |
| Obesity | 17.9% | 13.9% |
| Smoking | 13.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 71% | 67% |
| Cervical screening, women 50-64 | 72% | 75% |
| Blood pressure controlled (hypertension, under 80) | 73% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 81% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 78% | 78% |
| Asthma: annual review | 56% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Colliery Practicethis surgery | – | 47 | 69% | 79% | Yes |
| Cannock Practices Network SurgeryCannock, WS11 5XY | 0.4 miles | – | – | – | No |
| Dr I Rasib & PartnersCannock, WS11 5XY | 0.4 miles | 81 | 85% | 84% | Yes |
| Red Lion SurgeryCannock, WS11 5XY | 0.4 miles | 73 | 73% | 85% | Yes |
| Alderwood Medical PracticeCannock, WS11 1QN | 0.7 miles | 30 | 38% | 79% | Yes |
| Moss Street SurgeryCannock, WS11 6DE | 1.1 miles | 72 | 78% | 80% | Yes |
| Chadsmoor Medical PracticeCannock, WS11 5JT | 1.3 miles | 50 | 73% | 79% | Yes |
| Heath Hayes Health CentreCannock, WS12 3TG | 1.5 miles | 46 | 65% | 83% | Yes |
| Dr Manickam & PartnerCannock, WS12 4DJ | 1.8 miles | 82 | 76% | 85% | Yes |
| Hednesford Medical PracticeCannock, WS12 4DJ | 1.8 miles | 48 | 56% | 81% | Yes |
Dr I Rasib & Partners is 0.4 miles away, scores 81 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Colliery Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Colliery Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01543 435390.
How do patients rate The Colliery Practice?
In the 2026 NHS GP Patient Survey, 79% of patients at The Colliery Practice said their overall experience was good. The England average is 77%. 69% found it easy to get through by phone (England 57%). Its GPScore is 47 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for The Colliery Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated The Colliery Practice as Good at its last published inspection (report published 20 June 2016).
What are the opening times of The Colliery Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 7:30am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 7:30am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 6 April 2020. Bank holidays may differ.
How do I contact The Colliery Practice?
Call 01543 435390 or visit its website, www.thecollierypractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 60 Hednesford Street, Cannock, WS11 1DJ.
Does The Colliery Practice have a branch surgery?
Yes. The Colliery Practice also runs The Colliery Practice (Branch) (Colliers Way, Huntington, Cannock, WS12 4UD). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Colliery Practice?
Around 14,303 patients are registered (January 2025). The surgery is part of Cannock North PCN, a group of local surgeries that share staff and services, in the Staffordshire and Stoke-on-Trent NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.