GP surgery in Woking
Heathcot Medical Practice
York House Medical Centre, Heathside Road, Woking, GU22 7XL
Scores 22 out of 100, below average for a GP surgery in England. 73% of patients say their experience is good and 43% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 25
- Easy to get through on the phone17
- Easy to contact online70
- Good experience of getting in touch44
- Did not wait too long for the appointment14
Quality of care 23
- Patients rate the surgery as good30
- Patients got what they needed33
- Doctors and nurses listen12
- Patients trust the staff11
- Inspection rating (Good)50
- Health checks and screening done34
- Meets NHS clinical targets63
- Children vaccinated on time65
What patients say
107 patients answered the 2026 NHS survey about this surgery.
43%
find the phone easy
well below the England average (57%)
73%
say their experience is good
below the England average (77%)
+10
change since last year
2025: 63% · 2026: 73%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 43% | 57% | 31% |
| Easy to contact via website | 66% | 58% | 63% |
| Easy to contact via NHS App | 63% | 54% | 43% |
| Reception staff helpful | 81% | 85% | 75% |
| Seeing the same person | |||
| Has a preferred clinician | 21% | 31% | 29% |
| Sees preferred clinician | 32% | 42% | 14% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 77% |
| Next steps within 2 days | 89% | 93% | 92% |
| Good experience of contacting | 73% | 73% | 60% |
| The appointment | |||
| Offered a choice of time or day | 45% | 57% | 43% |
| Waiting time was about right | 56% | 69% | 45% |
| Remote appointment | 29% | 26% | 33% |
| The doctor or nurse | |||
| Good at listening | 79% | 87% | 82% |
| Treated with care and concern | 81% | 86% | 82% |
| Considered mental wellbeing | 77% | 75% | 63% |
| Had all the information needed | 89% | 92% | 89% |
| Confidence and trust | 87% | 93% | 94% |
| Involved in decisions | 88% | 92% | 93% |
| Needs were met | 89% | 90% | 90% |
| Overall | |||
| Overall experience good | 73% | 77% | 63% |
| Living with a long-term condition | |||
| Confident managing conditions | 82% | 79% | 86% |
| Supported by local services | 69% | 70% | 66% |
| Discussed managing condition | 24% | 43% | 34% |
| Agreed a care plan | 42% | 46% | 27% |
Green means at least 2 points better than England, red at least 2 points worse. With about 107 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 22 November 2018. Bank holidays may differ.
- Address
- York House Medical Centre, Heathside Road, Woking, GU22 7XL
- Phone
- 01483 714230
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Woking Wise 3 PCN (a group of local surgeries that share services)
- NHS code
- H81032 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Horsell Branch Surgery
- 54 Brewery Road, Horsell, Woking, GU21 4QH
- Knaphill Surgery
- Redding Way, Knaphill, Woking, GU21 2DN · 01483 473464
Access and facilities
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.8% | 15.2% |
| Diabetes | 6.0% | 7.9% |
| Asthma | 5.5% | 6.6% |
| COPD | 1.0% | 1.9% |
| Coronary heart disease | 2.4% | 3.0% |
| Depression | 14.6% | 14.3% |
| Obesity | 12.9% | 13.9% |
| Smoking | 8.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 60% | 67% |
| Cervical screening, women 50-64 | 72% | 75% |
| Blood pressure controlled (hypertension, under 80) | 71% | 68% |
| Blood pressure checked in last 5 years (45+) | 83% | 87% |
| Diabetes: blood pressure on target | 75% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 63% | 57% |
| Diabetes: annual foot check | 84% | 78% |
| Asthma: annual review | 66% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Heathcot Medical Practicethis surgery | – | 22 | 43% | 73% | Yes |
| Hillview Medical CentreWoking, GU22 7QP | 0.1 mile | 20 | 36% | 66% | Yes |
| Sunny Meed SurgeryWoking, GU22 7EY | 0.2 miles | 11 | 33% | 65% | Yes |
| Southview Medical PracticeWoking, GU22 7RR | 0.2 miles | 24 | 48% | 74% | Yes |
| The Practice College RoadWoking, GU22 8BT | 0.9 miles | 65 | 77% | 82% | Yes |
| Maybury SurgeryWoking, GU22 8HF | 1.0 miles | 63 | 59% | 79% | Yes |
| Goldsworth Park Health CentreWoking, GU21 3LQ | 1.6 miles | 9 | 29% | 57% | Yes |
| Sheerwater Health CentreWoking, GU21 5QJ | 1.7 miles | 36 | 67% | 72% | Yes |
| St John's Family PracticeWoking, GU21 8TD | 1.8 miles | 48 | 45% | 74% | Yes |
| Villages Medical CentreWoking, GU23 7BP | 2.4 miles | 95 | 80% | 96% | Yes |
The Practice College Road is 0.9 miles away, scores 65 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Heathcot Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Heathcot Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01483 714230.
How do patients rate Heathcot Medical Practice?
In the 2026 NHS GP Patient Survey, 73% of patients at Heathcot Medical Practice said their overall experience was good. The England average is 77%. 43% found it easy to get through by phone (England 57%). Its GPScore is 22 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Heathcot Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Heathcot Medical Practice as Good at its last published inspection (report published 27 May 2026).
What are the opening times of Heathcot Medical Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 22 November 2018. Bank holidays may differ.
How do I contact Heathcot Medical Practice?
Call 01483 714230. You can also book and order repeat prescriptions in the NHS App. The address is York House Medical Centre, Heathside Road, Woking, GU22 7XL.
Does Heathcot Medical Practice have a branch surgery?
Yes. Heathcot Medical Practice also runs Horsell Branch Surgery (54 Brewery Road, Horsell, Woking, GU21 4QH) and Knaphill Surgery (Redding Way, Knaphill, Woking, GU21 2DN). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Heathcot Medical Practice?
Around 17,847 patients are registered (January 2025). The surgery is part of Woking Wise 3 PCN, a group of local surgeries that share staff and services, in the Surrey and Sussex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.