GP surgery in Birkenhead
Heatherlands Medical Centre
396 New Hey Road, Wirral, CH49 9DA
Scores 91 out of 100, excellent for a GP surgery in England. 93% of patients say their experience is good and 79% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 81
- Easy to get through on the phone81
- Easy to contact online77
- Good experience of getting in touch89
- Did not wait too long for the appointment57
Quality of care 96
- Patients rate the surgery as good94
- Patients got what they needed78
- Doctors and nurses listen92
- Patients trust the staff65
- Inspection rating (Good)50
- Health checks and screening done100
- Meets NHS clinical targets98
- Children vaccinated on time100
What patients say
122 patients answered the 2026 NHS survey about this surgery.
79%
find the phone easy
well above the England average (57%)
93%
say their experience is good
well above the England average (77%)
+4
change since last year
2025: 89% · 2026: 93%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 79% | 57% | 84% |
| Easy to contact via website | 70% | 58% | 73% |
| Easy to contact via NHS App | 71% | 54% | 69% |
| Reception staff helpful | 95% | 85% | 95% |
| Seeing the same person | |||
| Has a preferred clinician | 35% | 31% | 41% |
| Sees preferred clinician | 73% | 42% | 76% |
| What happened when they got in touch | |||
| Knew what would happen next | 92% | 84% | 89% |
| Next steps within 2 days | 93% | 93% | 96% |
| Good experience of contacting | 89% | 73% | 85% |
| The appointment | |||
| Offered a choice of time or day | 82% | 57% | 79% |
| Waiting time was about right | 74% | 69% | 91% |
| Remote appointment | 15% | 26% | 11% |
| The doctor or nurse | |||
| Good at listening | 96% | 87% | 89% |
| Treated with care and concern | 92% | 86% | 88% |
| Considered mental wellbeing | 86% | 75% | 86% |
| Had all the information needed | 99% | 92% | 93% |
| Confidence and trust | 95% | 93% | 93% |
| Involved in decisions | 99% | 92% | 93% |
| Needs were met | 95% | 90% | 91% |
| Overall | |||
| Overall experience good | 93% | 77% | 89% |
| Living with a long-term condition | |||
| Confident managing conditions | 83% | 79% | 69% |
| Supported by local services | 81% | 70% | 79% |
| Discussed managing condition | 46% | 43% | 56% |
| Agreed a care plan | 57% | 46% | 35% |
Green means at least 2 points better than England, red at least 2 points worse. With about 122 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 18 September 2024. Bank holidays may differ.
- Address
- 396 New Hey Road, Wirral, CH49 9DA
- Phone
- 0151 677 2172
- [email protected]
- Website
- www.heatherlands.net
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Healthier Neighbourhoods PCN (a group of local surgeries that share services)
- NHS code
- N85037 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Wheelchair access
- Baby changing facility
- Parent and baby room
- Baby changing facility
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.7% | 15.2% |
| Diabetes | 9.3% | 7.9% |
| Asthma | 7.9% | 6.6% |
| COPD | 2.4% | 1.9% |
| Coronary heart disease | 3.5% | 3.0% |
| Depression | 4.2% | 14.3% |
| Obesity | 16.5% | 13.9% |
| Smoking | 17.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 100% | 67% |
| Cervical screening, women 50-64 | 100% | 75% |
| Blood pressure controlled (hypertension, under 80) | 100% | 68% |
| Blood pressure checked in last 5 years (45+) | 100% | 87% |
| Diabetes: blood pressure on target | 100% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 100% | 57% |
| Diabetes: annual foot check | 100% | 78% |
| Asthma: annual review | 100% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Heatherlands Medical Centrethis surgery | – | 91 | 79% | 93% | Yes |
| Upton Group PracticeWirral, CH49 0TF | 0.3 miles | 77 | 70% | 81% | Yes |
| Greasby Group PracticeWirral, CH49 3AT | 1.3 miles | 52 | 49% | 75% | Yes |
| Holmlands Medical CentrePrenton, CH43 0TX | 1.3 miles | 81 | 85% | 89% | Yes |
| Prenton & Woodchurch Medical CentreWirral, CH43 0TS | 1.4 miles | 86 | 83% | 89% | Yes |
| Moreton Medical CentreWirral, CH46 0PE | 1.5 miles | 79 | 73% | 89% | Yes |
| West Wirral Group PracticeWirral, CH49 5PL | 1.5 miles | 51 | 49% | 78% | Yes |
| Hoylake RD Met CentreWirral, CH46 6DE | 1.7 miles | 82 | 71% | 92% | Yes |
| Moreton Group PracticeWirral, CH46 8SA | 1.8 miles | 80 | 65% | 87% | Yes |
| Paxton Medical GroupBirkenhead, CH41 0DD | 1.9 miles | 76 | 65% | 85% | Yes |
Common questions
Is Heatherlands Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Heatherlands Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 0151 677 2172.
How do patients rate Heatherlands Medical Centre?
In the 2026 NHS GP Patient Survey, 93% of patients at Heatherlands Medical Centre said their overall experience was good. The England average is 77%. 79% found it easy to get through by phone (England 57%). Its GPScore is 91 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Heatherlands Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Heatherlands Medical Centre as Good at its last published inspection (report published 22 November 2022).
What are the opening times of Heatherlands Medical Centre?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8:30am to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 18 September 2024. Bank holidays may differ.
How do I contact Heatherlands Medical Centre?
Call 0151 677 2172 or visit its website, www.heatherlands.net. You can also book and order repeat prescriptions in the NHS App. The address is 396 New Hey Road, Wirral, CH49 9DA.
How many patients are registered at Heatherlands Medical Centre?
Around 5,619 patients are registered (January 2025). The surgery is part of Healthier Neighbourhoods PCN, a group of local surgeries that share staff and services, in the Cheshire and Merseyside NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.