GP surgery in Birkenhead
Paxton Medical Group
Claughton Medical Centre, 161 Park Road North, Birkenhead, CH41 0DD
Scores 76 out of 100, good for a GP surgery in England. 85% of patients say their experience is good and 65% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 69
- Easy to get through on the phone56
- Easy to contact online46
- Good experience of getting in touch73
- Did not wait too long for the appointment75
Quality of care 81
- Patients rate the surgery as good72
- Patients got what they needed87
- Doctors and nurses listen51
- Patients trust the staff98
- Inspection rating (Good)50
- Health checks and screening done99
- Meets NHS clinical targets22
- Children vaccinated on time35
What patients say
121 patients answered the 2026 NHS survey about this surgery.
65%
find the phone easy
well above the England average (57%)
85%
say their experience is good
well above the England average (77%)
-2
change since last year
2025: 87% · 2026: 85%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 65% | 57% | 52% |
| Easy to contact via website | 56% | 58% | 53% |
| Easy to contact via NHS App | 59% | 54% | 62% |
| Reception staff helpful | 83% | 85% | 78% |
| Seeing the same person | |||
| Has a preferred clinician | 23% | 31% | 31% |
| Sees preferred clinician | 56% | 42% | 20% |
| What happened when they got in touch | |||
| Knew what would happen next | 85% | 84% | 87% |
| Next steps within 2 days | 98% | 93% | 94% |
| Good experience of contacting | 83% | 73% | 71% |
| The appointment | |||
| Offered a choice of time or day | 45% | 57% | 52% |
| Waiting time was about right | 80% | 69% | 66% |
| Remote appointment | 19% | 26% | 12% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 94% |
| Treated with care and concern | 85% | 86% | 91% |
| Considered mental wellbeing | 83% | 75% | 80% |
| Had all the information needed | 100% | 92% | 95% |
| Confidence and trust | 100% | 93% | 98% |
| Involved in decisions | 100% | 92% | 93% |
| Needs were met | 96% | 90% | 84% |
| Overall | |||
| Overall experience good | 85% | 77% | 87% |
| Living with a long-term condition | |||
| Confident managing conditions | 88% | 79% | 79% |
| Supported by local services | 76% | 70% | 81% |
| Discussed managing condition | 50% | 43% | 51% |
| Agreed a care plan | 44% | 46% | 31% |
Green means at least 2 points better than England, red at least 2 points worse. With about 121 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 11 January 2023. Bank holidays may differ.
- Address
- Claughton Medical Centre, 161 Park Road North, Birkenhead, CH41 0DD
- Phone
- 0151 652 1688
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Healthier Neighbourhoods PCN (a group of local surgeries that share services)
- NHS code
- N85044 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Fenderway Health Centre
- Fender Way Health Centre, Fender Way, Noctorum Wirral, Prenton, CH43 9QS
- Townfield Medical Centre
- 3 Townfield Close, Prenton, CH43 9JW
Access and facilities
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 13 December 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.2% | 15.2% |
| Diabetes | 8.6% | 7.9% |
| Asthma | 7.9% | 6.6% |
| COPD | 2.5% | 1.9% |
| Coronary heart disease | 3.7% | 3.0% |
| Depression | 26.3% | 14.3% |
| Obesity | 15.4% | 13.9% |
| Smoking | 13.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 83% | 67% |
| Cervical screening, women 50-64 | 87% | 75% |
| Blood pressure controlled (hypertension, under 80) | 77% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 82% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 72% | 57% |
| Diabetes: annual foot check | 99% | 78% |
| Asthma: annual review | 83% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Paxton Medical Groupthis surgery | – | 76 | 65% | 85% | Yes |
| Cavendish Medical CentreBirkenhead, CH41 8DB | 0.2 miles | 82 | 70% | 91% | Yes |
| Miriam Primary Care GroupBirkenhead, CH41 8DB | 0.2 miles | 57 | 62% | 84% | Yes |
| Vittoria Medical Centre KBirkenhead, CH41 3RH | 0.9 miles | 88 | 90% | 90% | Yes |
| Vittoria Medical Centre GBirkenhead, CH41 3RH | 0.9 miles | 18 | 54% | 70% | Yes |
| Devaney Medical CentrePrenton, CH43 5RE | 1.0 miles | 26 | 42% | 75% | Yes |
| Somerville Medical CentreWallasey, CH44 4AA | 1.0 miles | 60 | 45% | 90% | Yes |
| Whetstone Lane Medical CentreBirkenhead, CH41 2TF | 1.1 miles | 40 | 66% | 80% | Yes |
| Central Park Medical CentreWallasey, CH44 5UF | 1.3 miles | 34 | 53% | 80% | Yes |
| Liscard Group PracticeWallasey, CH44 5UF | 1.3 miles | 76 | 64% | 92% | Yes |
Vittoria Medical Centre K is 0.9 miles away, scores 88 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Paxton Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Paxton Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 0151 652 1688.
How do patients rate Paxton Medical Group?
In the 2026 NHS GP Patient Survey, 85% of patients at Paxton Medical Group said their overall experience was good. The England average is 77%. 65% found it easy to get through by phone (England 57%). Its GPScore is 76 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Paxton Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Paxton Medical Group as Good at its last published inspection (report published 13 December 2016).
What are the opening times of Paxton Medical Group?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8:30am to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 11 January 2023. Bank holidays may differ.
How do I contact Paxton Medical Group?
Call 0151 652 1688. You can also book and order repeat prescriptions in the NHS App. The address is Claughton Medical Centre, 161 Park Road North, Birkenhead, CH41 0DD.
Does Paxton Medical Group have a branch surgery?
Yes. Paxton Medical Group also runs Fenderway Health Centre (Fender Way Health Centre, Fender Way, Noctorum Wirral, Prenton, CH43 9QS) and Townfield Medical Centre (3 Townfield Close, Prenton, CH43 9JW). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Paxton Medical Group?
Around 20,679 patients are registered (January 2025). The surgery is part of Healthier Neighbourhoods PCN, a group of local surgeries that share staff and services, in the Cheshire and Merseyside NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.