GP surgery in Derbyshire Dales
Henmore Health - Ashbourne Surgery
Clifton Road, Ashbourne, DE6 1RR
Scores 37 out of 100, below average for a GP surgery in England. 79% of patients say their experience is good and 46% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 29
- Easy to get through on the phone21
- Easy to contact online72
- Good experience of getting in touch35
- Did not wait too long for the appointment30
Quality of care 50
- Patients rate the surgery as good51
- Patients got what they needed60
- Doctors and nurses listen32
- Patients trust the staff43
- Inspection rating (Requires improvement)2
- Health checks and screening done93
- Meets NHS clinical targets83
- Children vaccinated on time78
What patients say
185 patients answered the 2026 NHS survey about this surgery.
46%
find the phone easy
well below the England average (57%)
79%
say their experience is good
above the England average (77%)
-2
change since last year
2025: 81% · 2026: 79%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 46% | 57% | 32% |
| Easy to contact via website | 67% | 58% | 39% |
| Easy to contact via NHS App | 45% | 54% | 49% |
| Reception staff helpful | 88% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 29% | 31% | 37% |
| Sees preferred clinician | 31% | 42% | 15% |
| What happened when they got in touch | |||
| Knew what would happen next | 85% | 84% | 83% |
| Next steps within 2 days | 95% | 93% | 89% |
| Good experience of contacting | 71% | 73% | 68% |
| The appointment | |||
| Offered a choice of time or day | 58% | 57% | 60% |
| Waiting time was about right | 65% | 69% | 67% |
| Remote appointment | 23% | 26% | 12% |
| The doctor or nurse | |||
| Good at listening | 85% | 87% | 94% |
| Treated with care and concern | 79% | 86% | 89% |
| Considered mental wellbeing | 68% | 75% | 78% |
| Had all the information needed | 92% | 92% | 90% |
| Confidence and trust | 93% | 93% | 91% |
| Involved in decisions | 92% | 92% | 92% |
| Needs were met | 93% | 90% | 89% |
| Overall | |||
| Overall experience good | 79% | 77% | 81% |
| Living with a long-term condition | |||
| Confident managing conditions | 83% | 79% | 86% |
| Supported by local services | 71% | 70% | 82% |
| Discussed managing condition | 39% | 43% | 55% |
| Agreed a care plan | 42% | 46% | 47% |
Green means at least 2 points better than England, red at least 2 points worse. With about 185 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 17 March 2025. Bank holidays may differ.
- Address
- Clifton Road, Ashbourne, DE6 1RR
- Phone
- 01335 300588
- Website
- www.thesurgeryashbourne.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- NHS code
- C81086 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Requires improvement
overall, from the inspection published 28 August 2025
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.5% | 15.2% |
| Diabetes | 6.4% | 7.9% |
| Asthma | 6.3% | 6.6% |
| COPD | 2.1% | 1.9% |
| Coronary heart disease | 3.3% | 3.0% |
| Depression | 16.4% | 14.3% |
| Obesity | 11.2% | 13.9% |
| Smoking | 10.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 78% | 67% |
| Cervical screening, women 50-64 | 82% | 75% |
| Blood pressure controlled (hypertension, under 80) | 78% | 68% |
| Blood pressure checked in last 5 years (45+) | 93% | 87% |
| Diabetes: blood pressure on target | 87% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 63% | 57% |
| Diabetes: annual foot check | 87% | 78% |
| Asthma: annual review | 74% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Henmore Health - Ashbourne Surgerythis surgery | – | 37 | 46% | 79% | Yes |
| Ashbourne Medical PracticeAshbourne, DE6 1DR | under 0.1 miles | 78 | 64% | 92% | Yes |
| Henmore Health - Brailsford SurgeryAshbourne, DE6 3BX | 5.6 miles | 55 | 64% | 74% | Yes |
| Mill View SurgeryUttoxeter, ST14 5JX | 6.0 miles | 74 | 91% | 84% | Yes |
| Waterhouses Medical PracticeStoke-on-Trent, ST10 3HT | 6.7 miles | 91 | 93% | 82% | Yes |
| Alton SurgeryStoke-on-Trent, ST10 4AP | 6.9 miles | 97 | 86% | 93% | Yes |
| Hannage Brook Medical CentreMatlock, DE4 4JG | 8.2 miles | 96 | 84% | 92% | Yes |
| Hartington SurgeryBuxton, SK17 0AQ | 9.4 miles | 100 | 99% | 99% | Yes |
| Northgate SurgeryUttoxeter, ST14 7FN | 9.5 miles | 92 | 80% | 96% | Yes |
| Balance StreetUttoxeter, ST14 8JG | 9.6 miles | 94 | 76% | 93% | Yes |
Ashbourne Medical Practice is under 0.1 miles away, scores 78 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Henmore Health - Ashbourne Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Henmore Health - Ashbourne Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01335 300588.
How do patients rate Henmore Health - Ashbourne Surgery?
In the 2026 NHS GP Patient Survey, 79% of patients at Henmore Health - Ashbourne Surgery said their overall experience was good. The England average is 77%. 46% found it easy to get through by phone (England 57%). Its GPScore is 37 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Henmore Health - Ashbourne Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Henmore Health - Ashbourne Surgery as Requires improvement at its last published inspection (report published 28 August 2025).
What are the opening times of Henmore Health - Ashbourne Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 17 March 2025. Bank holidays may differ.
How do I contact Henmore Health - Ashbourne Surgery?
Call 01335 300588 or visit its website, www.thesurgeryashbourne.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Clifton Road, Ashbourne, DE6 1RR.
How many patients are registered at Henmore Health - Ashbourne Surgery?
Around 8,128 patients are registered (January 2025).
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.