GP surgery in Derbyshire Dales
Henmore Health - Brailsford Surgery
The Green, Brailsford, Ashbourne, DE6 3BX
Scores 55 out of 100, average for a GP surgery in England. 74% of patients say their experience is good and 64% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 58
- Easy to get through on the phone54
- Easy to contact online69
- Good experience of getting in touch58
- Did not wait too long for the appointment54
Quality of care 50
- Patients rate the surgery as good33
- Patients got what they needed75
- Doctors and nurses listen39
- Patients trust the staff16
- Inspection rating (Good)50
- Health checks and screening done82
- Meets NHS clinical targets74
- Children vaccinated on time74
What patients say
168 patients answered the 2026 NHS survey about this surgery.
64%
find the phone easy
above the England average (57%)
74%
say their experience is good
below the England average (77%)
0
change since last year
2025: 74% · 2026: 74%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 64% | 57% | 55% |
| Easy to contact via website | 66% | 58% | 30% |
| Easy to contact via NHS App | 52% | 54% | 31% |
| Reception staff helpful | 89% | 85% | 81% |
| Seeing the same person | |||
| Has a preferred clinician | 21% | 31% | 30% |
| Sees preferred clinician | 33% | 42% | 33% |
| What happened when they got in touch | |||
| Knew what would happen next | 92% | 84% | 85% |
| Next steps within 2 days | 89% | 93% | 98% |
| Good experience of contacting | 78% | 73% | 64% |
| The appointment | |||
| Offered a choice of time or day | 43% | 57% | 55% |
| Waiting time was about right | 73% | 69% | 62% |
| Remote appointment | 16% | 26% | 14% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 94% |
| Treated with care and concern | 86% | 86% | 92% |
| Considered mental wellbeing | 66% | 75% | 67% |
| Had all the information needed | 94% | 92% | 94% |
| Confidence and trust | 88% | 93% | 97% |
| Involved in decisions | 89% | 92% | 96% |
| Needs were met | 95% | 90% | 94% |
| Overall | |||
| Overall experience good | 74% | 77% | 74% |
| Living with a long-term condition | |||
| Confident managing conditions | 82% | 79% | 91% |
| Supported by local services | 85% | 70% | 61% |
| Discussed managing condition | 38% | 43% | 34% |
| Agreed a care plan | 42% | 46% | 54% |
Green means at least 2 points better than England, red at least 2 points worse. With about 168 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 9 October 2014. Bank holidays may differ.
- Address
- The Green, Brailsford, Ashbourne, DE6 3BX
- Phone
- 01335 360328
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- NHS code
- C81075 · NHS profile
Access and facilities
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.6% | 15.2% |
| Diabetes | 6.4% | 7.9% |
| Asthma | 7.6% | 6.6% |
| COPD | 1.2% | 1.9% |
| Coronary heart disease | 4.2% | 3.0% |
| Depression | 9.2% | 14.3% |
| Obesity | 10.0% | 13.9% |
| Smoking | 6.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 82% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 76% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 87% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 86% | 78% |
| Asthma: annual review | 64% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Henmore Health - Brailsford Surgerythis surgery | – | 55 | 64% | 74% | Yes |
| Mickleover Medical CentreDerby, DE3 0HA | 5.4 miles | 48 | 32% | 76% | Yes |
| Ashbourne Medical PracticeAshbourne, DE6 1DR | 5.6 miles | 78 | 64% | 92% | Yes |
| Henmore Health - Ashbourne SurgeryAshbourne, DE6 1RR | 5.6 miles | 37 | 46% | 79% | Yes |
| Mickleover SurgeryDerby, DE3 9BJ | 5.6 miles | 27 | 32% | 67% | Yes |
| Park Farm Medical CentreDerby, DE22 2QN | 5.7 miles | 28 | 43% | 65% | Yes |
| Appletree Medical PracticeBelper, DE56 4GG | 5.8 miles | 60 | 57% | 87% | Yes |
| Brook Medical CentreDerby, DE22 1FT | 6.1 miles | 65 | 79% | 87% | Yes |
| Park Lane SurgeryDerby, DE22 2DS | 6.1 miles | 84 | 74% | 92% | Yes |
| Vernon Street Medical CentreDerby, DE1 1FW | 6.4 miles | 45 | 55% | 80% | Yes |
Ashbourne Medical Practice is 5.6 miles away, scores 78 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Henmore Health - Brailsford Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Henmore Health - Brailsford Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01335 360328.
How do patients rate Henmore Health - Brailsford Surgery?
In the 2026 NHS GP Patient Survey, 74% of patients at Henmore Health - Brailsford Surgery said their overall experience was good. The England average is 77%. 64% found it easy to get through by phone (England 57%). Its GPScore is 55 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Henmore Health - Brailsford Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Henmore Health - Brailsford Surgery as Good at its last published inspection (report published 2 September 2025).
What are the opening times of Henmore Health - Brailsford Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 9 October 2014. Bank holidays may differ.
How do I contact Henmore Health - Brailsford Surgery?
Call 01335 360328. You can also book and order repeat prescriptions in the NHS App. The address is The Green, Brailsford, Ashbourne, DE6 3BX.
How many patients are registered at Henmore Health - Brailsford Surgery?
Around 5,219 patients are registered (January 2025).
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.