GP surgery in Brixton
Hetherington at the Pavilion
9 Brighton Terrace, London, SW9 8DJ
Scores 30 out of 100, below average for a GP surgery in England. 70% of patients say their experience is good and 55% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 38
- Easy to get through on the phone38
- Easy to contact online48
- Good experience of getting in touch25
- Did not wait too long for the appointment54
Quality of care 22
- Patients rate the surgery as good21
- Patients got what they needed35
- Doctors and nurses listen25
- Patients trust the staff67
- Inspection rating (Good)50
- Health checks and screening done39
- Meets NHS clinical targets10
- Children vaccinated on time3
What patients say
83 patients answered the 2026 NHS survey about this surgery.
55%
find the phone easy
about the England average (57%)
70%
say their experience is good
below the England average (77%)
+4
change since last year
2025: 66% · 2026: 70%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 55% | 57% | 49% |
| Easy to contact via website | 58% | 58% | 39% |
| Easy to contact via NHS App | 62% | 54% | 41% |
| Reception staff helpful | 77% | 85% | 77% |
| Seeing the same person | |||
| Has a preferred clinician | 33% | 31% | 34% |
| Sees preferred clinician | 38% | 42% | 55% |
| What happened when they got in touch | |||
| Knew what would happen next | 75% | 84% | 81% |
| Next steps within 2 days | 81% | 93% | 96% |
| Good experience of contacting | 66% | 73% | 64% |
| The appointment | |||
| Offered a choice of time or day | 41% | 57% | 39% |
| Waiting time was about right | 73% | 69% | 80% |
| Remote appointment | 48% | 26% | 48% |
| The doctor or nurse | |||
| Good at listening | 83% | 87% | 81% |
| Treated with care and concern | 80% | 86% | 79% |
| Considered mental wellbeing | 74% | 75% | 73% |
| Had all the information needed | 93% | 92% | 87% |
| Confidence and trust | 95% | 93% | 88% |
| Involved in decisions | 91% | 92% | 88% |
| Needs were met | 89% | 90% | 90% |
| Overall | |||
| Overall experience good | 70% | 77% | 66% |
| Living with a long-term condition | |||
| Confident managing conditions | 73% | 79% | 80% |
| Supported by local services | 61% | 70% | 74% |
| Discussed managing condition | 48% | 43% | 48% |
| Agreed a care plan | 54% | 46% | 70% |
Green means at least 2 points better than England, red at least 2 points worse. With about 83 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 19 November 2024. Bank holidays may differ.
- Address
- 9 Brighton Terrace, London, SW9 8DJ
- Phone
- 020 7274 9252
- [email protected]
- Website
- www.pavilionmedicalcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Brixton and Clapham Park PCN (a group of local surgeries that share services)
- NHS code
- Y03063 · NHS profile
Access and facilities
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 10.0% | 15.2% |
| Diabetes | 6.5% | 7.9% |
| Asthma | 4.8% | 6.6% |
| COPD | 1.2% | 1.9% |
| Coronary heart disease | 1.1% | 3.0% |
| Depression | 14.9% | 14.3% |
| Obesity | 8.8% | 13.9% |
| Smoking | 17.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 52% | 67% |
| Cervical screening, women 50-64 | 70% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 80% | 87% |
| Diabetes: blood pressure on target | 79% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 53% | 57% |
| Diabetes: annual foot check | 84% | 78% |
| Asthma: annual review | 73% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Hetherington at the Pavilionthis surgery | – | 30 | 55% | 70% | Yes |
| Larc Clinic (la)London, SW9 8DJ | under 0.1 miles | – | – | – | No |
| Stockwell Group PracticeLondon, SW9 9TJ | 0.4 miles | 67 | 62% | 94% | Yes |
| Sandmere PracticeLondon, SW4 7QJ | 0.5 miles | 72 | 78% | 84% | Yes |
| Hetherington Group PracticeLondon, SW4 7NU | 0.5 miles | 77 | 71% | 92% | Yes |
| Beckett House PracticeLondon, SW9 9DL | 0.6 miles | 80 | 77% | 87% | Yes |
| Brixton Hill Group PracticeLondon, SW2 1AE | 0.7 miles | 56 | 66% | 83% | Yes |
| The Grantham PracticeLondon, SW9 9BH | 0.7 miles | 88 | 90% | 93% | Yes |
| Herne Hill Road Medical PracticeLondon, SE24 0AU | 0.7 miles | 68 | 68% | 84% | Yes |
| Clapham Family PracticeLondon, SW4 7DB | 0.8 miles | 40 | 52% | 81% | Yes |
Stockwell Group Practice is 0.4 miles away, scores 67 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Hetherington at the Pavilion taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Hetherington at the Pavilion was taking on new patients. You can register online through the NHS website or call the surgery on 020 7274 9252.
How do patients rate Hetherington at the Pavilion?
In the 2026 NHS GP Patient Survey, 70% of patients at Hetherington at the Pavilion said their overall experience was good. The England average is 77%. 55% found it easy to get through by phone (England 57%). Its GPScore is 30 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Hetherington at the Pavilion?
The Care Quality Commission, which inspects GP surgeries in England, rated Hetherington at the Pavilion as Good at its last published inspection (report published 3 January 2024).
What are the opening times of Hetherington at the Pavilion?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 19 November 2024. Bank holidays may differ.
How do I contact Hetherington at the Pavilion?
Call 020 7274 9252 or visit its website, www.pavilionmedicalcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 9 Brighton Terrace, London, SW9 8DJ.
How many patients are registered at Hetherington at the Pavilion?
Around 8,187 patients are registered (January 2025). The surgery is part of Brixton and Clapham Park PCN, a group of local surgeries that share staff and services, in the South East London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.