GP surgery in Brownhills
Holland Park Surgery
Park View Centre, Chester Road North, Brownhills, Walsall, WS8 7JB
Scores 57 out of 100, average for a GP surgery in England. 80% of patients say their experience is good and 66% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 42
- Easy to get through on the phone59
- Easy to contact online51
- Good experience of getting in touch38
- Did not wait too long for the appointment30
Quality of care 75
- Patients rate the surgery as good52
- Patients got what they needed67
- Doctors and nurses listen81
- Patients trust the staff23
- Inspection rating (Outstanding)98
- Health checks and screening done90
- Meets NHS clinical targets61
- Children vaccinated on time51
What patients say
110 patients answered the 2026 NHS survey about this surgery.
66%
find the phone easy
well above the England average (57%)
80%
say their experience is good
above the England average (77%)
+2
change since last year
2025: 78% · 2026: 80%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 66% | 57% | 71% |
| Easy to contact via website | 59% | 58% | 46% |
| Easy to contact via NHS App | 57% | 54% | 46% |
| Reception staff helpful | 85% | 85% | 89% |
| Seeing the same person | |||
| Has a preferred clinician | 26% | 31% | 46% |
| Sees preferred clinician | 27% | 42% | 58% |
| What happened when they got in touch | |||
| Knew what would happen next | 81% | 84% | 69% |
| Next steps within 2 days | 99% | 93% | 90% |
| Good experience of contacting | 72% | 73% | 78% |
| The appointment | |||
| Offered a choice of time or day | 58% | 57% | 60% |
| Waiting time was about right | 64% | 69% | 63% |
| Remote appointment | 9% | 26% | 14% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 86% |
| Treated with care and concern | 91% | 86% | 84% |
| Considered mental wellbeing | 78% | 75% | 77% |
| Had all the information needed | 96% | 92% | 98% |
| Confidence and trust | 90% | 93% | 96% |
| Involved in decisions | 95% | 92% | 92% |
| Needs were met | 93% | 90% | 92% |
| Overall | |||
| Overall experience good | 80% | 77% | 78% |
| Living with a long-term condition | |||
| Confident managing conditions | 86% | 79% | 74% |
| Supported by local services | 72% | 70% | 51% |
| Discussed managing condition | 38% | 43% | 50% |
| Agreed a care plan | 46% | 46% | 47% |
Green means at least 2 points better than England, red at least 2 points worse. With about 110 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 7:30am to 6:30pm |
| Tuesday | 7:30am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 7:30am to 6:30pm |
| Friday | 7:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 10 January 2024. Bank holidays may differ.
- Address
- Park View Centre, Chester Road North, Brownhills, Walsall, WS8 7JB
- Phone
- 01543 378594
- Website
- www.umbrellamedical.co.uk/holland-park-surgery
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Walsall East 1 PCN (a group of local surgeries that share services)
- NHS code
- M91626 · NHS profile
Access and facilities
- Accessible toilets
- Autism training for staff
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Free on-site car parking
- Free public WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Lift
- Pharmacy
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 24 August 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Outstanding |
| Is it caring? | Outstanding |
| Is it responsive? | Outstanding |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.8% | 15.2% |
| Diabetes | 9.4% | 7.9% |
| Asthma | 6.5% | 6.6% |
| COPD | 2.9% | 1.9% |
| Coronary heart disease | 4.1% | 3.0% |
| Depression | 21.4% | 14.3% |
| Obesity | 18.4% | 13.9% |
| Smoking | 15.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 80% | 67% |
| Cervical screening, women 50-64 | 80% | 75% |
| Blood pressure controlled (hypertension, under 80) | 77% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 81% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 61% | 57% |
| Diabetes: annual foot check | 90% | 78% |
| Asthma: annual review | 73% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Holland Park Surgerythis surgery | – | 57 | 66% | 80% | Yes |
| Parkside Medical PracticeWalsall, WS8 7JB | under 0.1 miles | 89 | 83% | 87% | Yes |
| New Road Medical CentreWalsall, WS8 7JG | 0.2 miles | 94 | 91% | 89% | Yes |
| Walsall Wood Health CentreWalsall, WS9 9NP | 1.4 miles | 80 | 92% | 86% | Yes |
| Streets Corner SurgeryWalsall, WS9 9NP | 1.4 miles | 58 | 68% | 81% | Yes |
| St John's Medical CentreWalsall, WS9 9LP | 1.6 miles | 15 | 42% | 50% | Yes |
| High Street SurgeryWalsall, WS3 4LX | 2.0 miles | 9 | 61% | 58% | Yes |
| Chapel Street SurgeryWalsall, WS3 4LN | 2.1 miles | 94 | 92% | 91% | Yes |
| Norton Canes Health CentreCannock, WS11 9SE | 2.2 miles | 93 | 79% | 91% | Yes |
| Norton Canes SurgeryCannock, WS11 9SE | 2.2 miles | 52 | 67% | 80% | Yes |
Parkside Medical Practice is under 0.1 miles away, scores 89 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Holland Park Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Holland Park Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01543 378594.
How do patients rate Holland Park Surgery?
In the 2026 NHS GP Patient Survey, 80% of patients at Holland Park Surgery said their overall experience was good. The England average is 77%. 66% found it easy to get through by phone (England 57%). Its GPScore is 57 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Holland Park Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Holland Park Surgery as Outstanding at its last published inspection (report published 24 August 2016).
What are the opening times of Holland Park Surgery?
Reception is open Monday 7:30am to 6:30pm, Tuesday 7:30am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 7:30am to 6:30pm, Friday 7:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 10 January 2024. Bank holidays may differ.
How do I contact Holland Park Surgery?
Call 01543 378594 or visit its website, www.umbrellamedical.co.uk/holland-park-surgery. You can also book and order repeat prescriptions in the NHS App. The address is Park View Centre, Chester Road North, Brownhills, Walsall, WS8 7JB.
How many patients are registered at Holland Park Surgery?
Around 4,675 patients are registered (January 2025). The surgery is part of Walsall East 1 PCN, a group of local surgeries that share staff and services, in the Black Country NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.