GP surgery in Brownhills
New Road Medical Centre
Park View Centre, Chester Road North, Brownhills, Walsall, WS8 7JG
Scores 94 out of 100, excellent for a GP surgery in England. 89% of patients say their experience is good and 91% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 94
- Easy to get through on the phone96
- Easy to contact online63
- Good experience of getting in touch92
- Did not wait too long for the appointment88
Quality of care 89
- Patients rate the surgery as good83
- Patients got what they needed89
- Doctors and nurses listen85
- Patients trust the staff83
- Inspection rating (Good)50
- Health checks and screening done75
- Meets NHS clinical targets70
- Children vaccinated on time42
What patients say
129 patients answered the 2026 NHS survey about this surgery.
91%
find the phone easy
well above the England average (57%)
89%
say their experience is good
well above the England average (77%)
+10
change since last year
2025: 79% · 2026: 89%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 91% | 57% | 74% |
| Easy to contact via website | 63% | 58% | 36% |
| Easy to contact via NHS App | 72% | 54% | 53% |
| Reception staff helpful | 93% | 85% | 91% |
| Seeing the same person | |||
| Has a preferred clinician | 31% | 31% | 33% |
| Sees preferred clinician | 68% | 42% | 35% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 79% |
| Next steps within 2 days | 95% | 93% | 92% |
| Good experience of contacting | 91% | 73% | 83% |
| The appointment | |||
| Offered a choice of time or day | 82% | 57% | 71% |
| Waiting time was about right | 86% | 69% | 81% |
| Remote appointment | 13% | 26% | 14% |
| The doctor or nurse | |||
| Good at listening | 94% | 87% | 97% |
| Treated with care and concern | 90% | 86% | 94% |
| Considered mental wellbeing | 85% | 75% | 85% |
| Had all the information needed | 97% | 92% | 95% |
| Confidence and trust | 97% | 93% | 94% |
| Involved in decisions | 96% | 92% | 95% |
| Needs were met | 97% | 90% | 93% |
| Overall | |||
| Overall experience good | 89% | 77% | 79% |
| Living with a long-term condition | |||
| Confident managing conditions | 71% | 79% | 86% |
| Supported by local services | 54% | 70% | 75% |
| Discussed managing condition | 28% | 43% | 50% |
| Agreed a care plan | 38% | 46% | 35% |
Green means at least 2 points better than England, red at least 2 points worse. With about 129 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 7:30am to 6:30pm |
| Thursday | 7:30am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 3 October 2019. Bank holidays may differ.
- Address
- Park View Centre, Chester Road North, Brownhills, Walsall, WS8 7JG
- Phone
- 01543 375475
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Walsall East 1 PCN (a group of local surgeries that share services)
- NHS code
- M91609 · NHS profile
Access and facilities
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 27 July 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.9% | 15.2% |
| Diabetes | 10.6% | 7.9% |
| Asthma | 8.1% | 6.6% |
| COPD | 2.9% | 1.9% |
| Coronary heart disease | 3.5% | 3.0% |
| Depression | 18.1% | 14.3% |
| Obesity | 23.1% | 13.9% |
| Smoking | 18.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 75% | 67% |
| Cervical screening, women 50-64 | 82% | 75% |
| Blood pressure controlled (hypertension, under 80) | 66% | 68% |
| Blood pressure checked in last 5 years (45+) | 93% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 65% | 57% |
| Diabetes: annual foot check | 80% | 78% |
| Asthma: annual review | 76% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| New Road Medical Centrethis surgery | – | 94 | 91% | 89% | Yes |
| Holland Park SurgeryWalsall, WS8 7JB | 0.2 miles | 57 | 66% | 80% | Yes |
| Parkside Medical PracticeWalsall, WS8 7JB | 0.2 miles | 89 | 83% | 87% | Yes |
| Walsall Wood Health CentreWalsall, WS9 9NP | 1.4 miles | 80 | 92% | 86% | Yes |
| Streets Corner SurgeryWalsall, WS9 9NP | 1.4 miles | 58 | 68% | 81% | Yes |
| St John's Medical CentreWalsall, WS9 9LP | 1.6 miles | 15 | 42% | 50% | Yes |
| High Street SurgeryWalsall, WS3 4LX | 1.8 miles | 9 | 61% | 58% | Yes |
| Chapel Street SurgeryWalsall, WS3 4LN | 1.9 miles | 94 | 92% | 91% | Yes |
| Norton Canes PracticeCannock, WS11 9SE | 2.2 miles | 50 | 73% | 79% | Yes |
| Norton Canes Health CentreCannock, WS11 9SE | 2.2 miles | 93 | 79% | 91% | Yes |
Common questions
Is New Road Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), New Road Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01543 375475.
How do patients rate New Road Medical Centre?
In the 2026 NHS GP Patient Survey, 89% of patients at New Road Medical Centre said their overall experience was good. The England average is 77%. 91% found it easy to get through by phone (England 57%). Its GPScore is 94 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for New Road Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated New Road Medical Centre as Good at its last published inspection (report published 27 July 2017).
What are the opening times of New Road Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 7:30am to 6:30pm, Thursday 7:30am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 3 October 2019. Bank holidays may differ.
How do I contact New Road Medical Centre?
Call 01543 375475. You can also book and order repeat prescriptions in the NHS App. The address is Park View Centre, Chester Road North, Brownhills, Walsall, WS8 7JG.
How many patients are registered at New Road Medical Centre?
Around 2,215 patients are registered (January 2025). The surgery is part of Walsall East 1 PCN, a group of local surgeries that share staff and services, in the Black Country NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.