GP surgery in Littleover
Hollybrook Medical Centre
Hollybrook Way, Littleover, Derby, DE23 3TX
Scores 1 out of 100, poor for a GP surgery in England. 49% of patients say their experience is good and 21% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 0
- Easy to get through on the phone1
- Easy to contact online6
- Good experience of getting in touch1
- Did not wait too long for the appointment3
Quality of care 4
- Patients rate the surgery as good1
- Patients got what they needed1
- Doctors and nurses listen5
- Patients trust the staff1
- Inspection rating (Good)50
- Health checks and screening done24
- Meets NHS clinical targets96
- Children vaccinated on time36
What patients say
102 patients answered the 2026 NHS survey about this surgery.
21%
find the phone easy
well below the England average (57%)
49%
say their experience is good
well below the England average (77%)
-5
change since last year
2025: 54% · 2026: 49%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 21% | 57% | 21% |
| Easy to contact via website | 32% | 58% | 29% |
| Easy to contact via NHS App | 16% | 54% | 30% |
| Reception staff helpful | 62% | 85% | 73% |
| Seeing the same person | |||
| Has a preferred clinician | 21% | 31% | 13% |
| Sees preferred clinician | 16% | 42% | 21% |
| What happened when they got in touch | |||
| Knew what would happen next | 56% | 84% | 69% |
| Next steps within 2 days | 89% | 93% | 94% |
| Good experience of contacting | 41% | 73% | 40% |
| The appointment | |||
| Offered a choice of time or day | 54% | 57% | 50% |
| Waiting time was about right | 45% | 69% | 43% |
| Remote appointment | 13% | 26% | 16% |
| The doctor or nurse | |||
| Good at listening | 75% | 87% | 76% |
| Treated with care and concern | 73% | 86% | 73% |
| Considered mental wellbeing | 57% | 75% | 64% |
| Had all the information needed | 83% | 92% | 88% |
| Confidence and trust | 78% | 93% | 93% |
| Involved in decisions | 81% | 92% | 90% |
| Needs were met | 76% | 90% | 86% |
| Overall | |||
| Overall experience good | 49% | 77% | 54% |
| Living with a long-term condition | |||
| Confident managing conditions | 61% | 79% | 63% |
| Supported by local services | 50% | 70% | 50% |
| Discussed managing condition | 46% | 43% | 39% |
| Agreed a care plan | 39% | 46% | 21% |
Green means at least 2 points better than England, red at least 2 points worse. With about 102 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 16 June 2023. Bank holidays may differ.
- Address
- Hollybrook Way, Littleover, Derby, DE23 3TX
- Phone
- 01332 523300
- [email protected]
- Website
- www.hollybrookmedicalcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Derby City South PCN (a group of local surgeries that share services)
- NHS code
- C81054 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Haven Medical Centre (Keldhome Lane)
- Keldholme Lane, Alvaston, Derby, DE24 0RY
- Haven Medical Centre (Osmaston Road)
- 690 Osmaston Road, Derby, DE24 8GT
- Sinfin Moor Health Centre
- Arlestone Lane, Sinfin, Derby, DE24 3DS · 01332 770909
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Parent and baby room
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Requires improvement |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.5% | 15.2% |
| Diabetes | 8.6% | 7.9% |
| Asthma | 6.9% | 6.6% |
| COPD | 1.7% | 1.9% |
| Coronary heart disease | 3.1% | 3.0% |
| Depression | 13.8% | 14.3% |
| Obesity | 12.5% | 13.9% |
| Smoking | 14.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 66% | 67% |
| Cervical screening, women 50-64 | 70% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 70% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 54% | 57% |
| Diabetes: annual foot check | 75% | 78% |
| Asthma: annual review | 65% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Hollybrook Medical Centrethis surgery | – | 1 | 21% | 49% | Yes |
| Mickleover SurgeryDerby, DE3 9BJ | 1.1 miles | 27 | 32% | 67% | Yes |
| Mickleover Medical CentreDerby, DE3 0HA | 1.2 miles | 48 | 32% | 76% | Yes |
| Village SurgeryDerby, DE23 8AL | 1.9 miles | 17 | 45% | 70% | Yes |
| Lister House SurgeryDerby, DE23 8RJ | 2.3 miles | 10 | 25% | 74% | Yes |
| Derby Family Medical CentreDerby, DE23 6QQ | 2.3 miles | 18 | 42% | 68% | Yes |
| Peartree Medical CentreDerby, DE23 8NQ | 2.5 miles | 60 | 47% | 86% | Yes |
| Horizon HealthcareDerby, DE1 1TH | 2.8 miles | 14 | 36% | 66% | Yes |
| Vernon Street Medical CentreDerby, DE1 1FW | 2.8 miles | 45 | 55% | 80% | Yes |
| Wilson Street SurgeryDerby, DE1 1PG | 2.9 miles | 30 | 40% | 75% | Yes |
Mickleover Surgery is 1.1 miles away, scores 27 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Hollybrook Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Hollybrook Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01332 523300.
How do patients rate Hollybrook Medical Centre?
In the 2026 NHS GP Patient Survey, 49% of patients at Hollybrook Medical Centre said their overall experience was good. The England average is 77%. 21% found it easy to get through by phone (England 57%). Its GPScore is 1 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Hollybrook Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Hollybrook Medical Centre as Good at its last published inspection (report published 22 June 2022).
What are the opening times of Hollybrook Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 16 June 2023. Bank holidays may differ.
How do I contact Hollybrook Medical Centre?
Call 01332 523300 or visit its website, www.hollybrookmedicalcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Hollybrook Way, Littleover, Derby, DE23 3TX.
Does Hollybrook Medical Centre have a branch surgery?
Yes. Hollybrook Medical Centre also runs Haven Medical Centre (Keldhome Lane) (Keldholme Lane, Alvaston, Derby, DE24 0RY) and Haven Medical Centre (Osmaston Road) (690 Osmaston Road, Derby, DE24 8GT) and Sinfin Moor Health Centre (Arlestone Lane, Sinfin, Derby, DE24 3DS). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Hollybrook Medical Centre?
Around 35,310 patients are registered (January 2025). The surgery is part of Derby City South PCN, a group of local surgeries that share staff and services, in the Derby and Derbyshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.