GP surgery in Bilston
Improving Health (Ih) Medical
Prouds Lane, Bilston, WV14 6PW
Scores 76 out of 100, good for a GP surgery in England. 79% of patients say their experience is good and 79% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 86
- Easy to get through on the phone81
- Easy to contact online84
- Good experience of getting in touch72
- Did not wait too long for the appointment85
Quality of care 58
- Patients rate the surgery as good50
- Patients got what they needed81
- Doctors and nurses listen25
- Patients trust the staff73
- Inspection rating (Good)50
- Health checks and screening done72
- Meets NHS clinical targets32
- Children vaccinated on time27
What patients say
110 patients answered the 2026 NHS survey about this surgery.
79%
find the phone easy
well above the England average (57%)
79%
say their experience is good
above the England average (77%)
+2
change since last year
2025: 77% · 2026: 79%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 79% | 57% | 76% |
| Easy to contact via website | 74% | 58% | 56% |
| Easy to contact via NHS App | 77% | 54% | 64% |
| Reception staff helpful | 82% | 85% | 83% |
| Seeing the same person | |||
| Has a preferred clinician | 41% | 31% | 27% |
| Sees preferred clinician | 45% | 42% | 52% |
| What happened when they got in touch | |||
| Knew what would happen next | 81% | 84% | 82% |
| Next steps within 2 days | 96% | 93% | 91% |
| Good experience of contacting | 83% | 73% | 73% |
| The appointment | |||
| Offered a choice of time or day | 77% | 57% | 59% |
| Waiting time was about right | 84% | 69% | 78% |
| Remote appointment | 38% | 26% | 31% |
| The doctor or nurse | |||
| Good at listening | 83% | 87% | 85% |
| Treated with care and concern | 88% | 86% | 83% |
| Considered mental wellbeing | 84% | 75% | 74% |
| Had all the information needed | 90% | 92% | 93% |
| Confidence and trust | 96% | 93% | 90% |
| Involved in decisions | 94% | 92% | 89% |
| Needs were met | 96% | 90% | 89% |
| Overall | |||
| Overall experience good | 79% | 77% | 77% |
| Living with a long-term condition | |||
| Confident managing conditions | 67% | 79% | 66% |
| Supported by local services | 71% | 70% | 54% |
| Discussed managing condition | 59% | 43% | 50% |
| Agreed a care plan | 65% | 46% | 47% |
Green means at least 2 points better than England, red at least 2 points worse. With about 110 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 5:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 8 July 2020. Bank holidays may differ.
- Address
- Prouds Lane, Bilston, WV14 6PW
- Phone
- 01902 491410
- Website
- www.ihmedical.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Wolverhampton Unity West PCN (a group of local surgeries that share services)
- NHS code
- M92015 · NHS profile
Access and facilities
- Car parking
- Cycle parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.3% | 15.2% |
| Diabetes | 8.9% | 7.9% |
| Asthma | 4.1% | 6.6% |
| COPD | 1.3% | 1.9% |
| Coronary heart disease | 1.9% | 3.0% |
| Depression | 13.1% | 14.3% |
| Obesity | 24.2% | 13.9% |
| Smoking | 16.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 76% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 69% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 48% | 57% |
| Diabetes: annual foot check | 83% | 78% |
| Asthma: annual review | 78% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Improving Health (Ih) Medicalthis surgery | – | 76 | 79% | 79% | Yes |
| Dr MudigondaBilston, WV14 6PW | under 0.1 miles | 48 | 73% | 84% | Yes |
| Bilston Family PracticeBilston, WV14 6PW | under 0.1 miles | 58 | 83% | 81% | Yes |
| Bilston Urban Village Medical CentreBilston, WV14 0EE | 0.4 miles | 16 | 49% | 67% | Yes |
| Mayfield Medical PracticeWolverhampton, WV1 2GZ | 1.2 miles | 41 | 64% | 83% | Yes |
| Moxley Medical CentreWednesbury, WS10 8TF | 1.3 miles | 38 | 69% | 73% | Yes |
| The Keys Family PracticeWillenhall, WV13 2NY | 1.3 miles | 26 | 63% | 67% | Yes |
| Lockfield SurgeryWillenhall, WV13 2DR | 1.4 miles | 37 | 63% | 75% | Yes |
| Lockstown PracticeWillenhall, WV13 2DR | 1.4 miles | 55 | 62% | 87% | Yes |
| Willenhall Medical CentreWillenhall, WV13 2DR | 1.4 miles | 75 | 92% | 91% | Yes |
Common questions
Is Improving Health (Ih) Medical taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Improving Health (Ih) Medical was taking on new patients. You can register online through the NHS website or call the surgery on 01902 491410.
How do patients rate Improving Health (Ih) Medical?
In the 2026 NHS GP Patient Survey, 79% of patients at Improving Health (Ih) Medical said their overall experience was good. The England average is 77%. 79% found it easy to get through by phone (England 57%). Its GPScore is 76 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Improving Health (Ih) Medical?
The Care Quality Commission, which inspects GP surgeries in England, rated Improving Health (Ih) Medical as Good at its last published inspection (report published 31 January 2022).
What are the opening times of Improving Health (Ih) Medical?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8:30am to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 8:30am to 5:30pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 8 July 2020. Bank holidays may differ.
How do I contact Improving Health (Ih) Medical?
Call 01902 491410 or visit its website, www.ihmedical.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Prouds Lane, Bilston, WV14 6PW.
How many patients are registered at Improving Health (Ih) Medical?
Around 4,352 patients are registered (January 2025). The surgery is part of Wolverhampton Unity West PCN, a group of local surgeries that share staff and services, in the Black Country NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.