GP surgery in Willenhall
The Keys Family Practice
Willenhall Medical Centre, Field Street, Willenhall, WV13 2NY
Scores 26 out of 100, below average for a GP surgery in England. 67% of patients say their experience is good and 63% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2020. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 43
- Easy to get through on the phone52
- Easy to contact online79
- Good experience of getting in touch20
- Did not wait too long for the appointment50
Quality of care 10
- Patients rate the surgery as good14
- Patients got what they needed3
- Doctors and nurses listen4
- Patients trust the staff2
- Inspection rating (Good)50
- Health checks and screening done52
- Meets NHS clinical targets51
- Children vaccinated on time66
What patients say
101 patients answered the 2026 NHS survey about this surgery.
63%
find the phone easy
above the England average (57%)
66%
say their experience is good
well below the England average (77%)
-8
change since last year
2025: 74% · 2026: 67%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 63% | 57% | 58% |
| Easy to contact via website | 70% | 58% | 64% |
| Easy to contact via NHS App | 60% | 54% | 59% |
| Reception staff helpful | 79% | 85% | 76% |
| Seeing the same person | |||
| Has a preferred clinician | 24% | 31% | 25% |
| Sees preferred clinician | 61% | 42% | 60% |
| What happened when they got in touch | |||
| Knew what would happen next | 78% | 84% | 77% |
| Next steps within 2 days | 89% | 93% | 91% |
| Good experience of contacting | 64% | 73% | 60% |
| The appointment | |||
| Offered a choice of time or day | 42% | 57% | 47% |
| Waiting time was about right | 72% | 69% | 61% |
| Remote appointment | 37% | 26% | 45% |
| The doctor or nurse | |||
| Good at listening | 74% | 87% | 78% |
| Treated with care and concern | 75% | 86% | 77% |
| Considered mental wellbeing | 66% | 75% | 66% |
| Had all the information needed | 83% | 92% | 87% |
| Confidence and trust | 80% | 93% | 91% |
| Involved in decisions | 81% | 92% | 90% |
| Needs were met | 79% | 90% | 84% |
| Overall | |||
| Overall experience good | 66% | 77% | 74% |
| Living with a long-term condition | |||
| Confident managing conditions | 65% | 79% | 66% |
| Supported by local services | 78% | 70% | 59% |
| Discussed managing condition | 47% | 43% | 45% |
| Agreed a care plan | 69% | 46% | 39% |
Green means at least 2 points better than England, red at least 2 points worse. With about 101 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 15 January 2020. Bank holidays may differ.
- Address
- Willenhall Medical Centre, Field Street, Willenhall, WV13 2NY
- Phone
- 01922 927240
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Walsall West 2 PCN (a group of local surgeries that share services)
- NHS code
- Y02626 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Signing service
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 3 April 2020
This rating is 6 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.3% | 15.2% |
| Diabetes | 10.5% | 7.9% |
| Asthma | 5.6% | 6.6% |
| COPD | 1.8% | 1.9% |
| Coronary heart disease | 3.6% | 3.0% |
| Depression | 20.1% | 14.3% |
| Obesity | 14.8% | 13.9% |
| Smoking | 19.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 67% | 67% |
| Cervical screening, women 50-64 | 71% | 75% |
| Blood pressure controlled (hypertension, under 80) | 72% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 70% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 60% | 57% |
| Diabetes: annual foot check | 86% | 78% |
| Asthma: annual review | 76% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Keys Family Practicethis surgery | – | 26 | 63% | 67% | Yes |
| Willenhall Medical CentreWillenhall, WV13 2DR | 0.1 mile | 75 | 92% | 91% | Yes |
| Lockstown PracticeWillenhall, WV13 2DR | 0.1 mile | 55 | 62% | 87% | Yes |
| Lockfield SurgeryWillenhall, WV13 2DR | 0.1 mile | 37 | 63% | 75% | Yes |
| Rough Hay SurgeryWednesbury, WS10 8NQ | 1.1 miles | 37 | 66% | 78% | Yes |
| Improving Health (Ih) MedicalBilston, WV14 6PW | 1.3 miles | 76 | 79% | 79% | Yes |
| Dr MudigondaBilston, WV14 6PW | 1.3 miles | 48 | 73% | 84% | Yes |
| Bilston Family PracticeBilston, WV14 6PW | 1.3 miles | 58 | 83% | 81% | Yes |
| Mayfield Medical PracticeWolverhampton, WV1 2GZ | 1.4 miles | 41 | 64% | 83% | Yes |
| Stroud PracticeWalsall, WS2 0BA | 1.5 miles | 72 | 79% | 85% | Yes |
Willenhall Medical Centre is 0.1 mile away, scores 75 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Keys Family Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Keys Family Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01922 927240.
How do patients rate The Keys Family Practice?
In the 2026 NHS GP Patient Survey, 67% of patients at The Keys Family Practice said their overall experience was good. The England average is 77%. 63% found it easy to get through by phone (England 57%). Its GPScore is 26 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for The Keys Family Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated The Keys Family Practice as Good at its last published inspection (report published 3 April 2020).
What are the opening times of The Keys Family Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 8pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 15 January 2020. Bank holidays may differ.
How do I contact The Keys Family Practice?
Call 01922 927240. You can also book and order repeat prescriptions in the NHS App. The address is Willenhall Medical Centre, Field Street, Willenhall, WV13 2NY.
How many patients are registered at The Keys Family Practice?
Around 4,676 patients are registered (January 2025). The surgery is part of Walsall West 2 PCN, a group of local surgeries that share staff and services, in the Black Country NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.