GP surgery in Leicester
Inclusion Healthcare
Charles Berry House, 45 East Bond Street, Leicester, LE1 4SX
Scores 78 out of 100, good for a GP surgery in England. 83% of patients say their experience is good and 79% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 80
- Easy to get through on the phone80
- Easy to contact online–
- Good experience of getting in touch55
- Did not wait too long for the appointment88
Quality of care 71
- Patients rate the surgery as good62
- Patients got what they needed78
- Doctors and nurses listen83
- Patients trust the staff61
- Inspection rating (Outstanding)98
- Health checks and screening done0
- Meets NHS clinical targets2
What patients say
30 patients answered the 2026 NHS survey about this surgery.
79%
find the phone easy
well above the England average (57%)
83%
say their experience is good
above the England average (77%)
+1
change since last year
2025: 81% · 2026: 83%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 79% | 57% | 69% |
| Easy to contact via NHS App | 67% | 54% | 65% |
| Reception staff helpful | 98% | 85% | 93% |
| Seeing the same person | |||
| Has a preferred clinician | 53% | 31% | 27% |
| Sees preferred clinician | 77% | 42% | 22% |
| What happened when they got in touch | |||
| Knew what would happen next | 76% | 84% | 81% |
| Next steps within 2 days | 95% | 93% | 90% |
| Good experience of contacting | 77% | 73% | 87% |
| The appointment | |||
| Offered a choice of time or day | 54% | 57% | 76% |
| Waiting time was about right | 86% | 69% | 76% |
| Remote appointment | 46% | 26% | 24% |
| The doctor or nurse | |||
| Good at listening | 94% | 87% | 91% |
| Treated with care and concern | 89% | 86% | 89% |
| Considered mental wellbeing | 81% | 75% | 88% |
| Had all the information needed | 91% | 92% | 88% |
| Confidence and trust | 95% | 93% | 93% |
| Involved in decisions | 91% | 92% | 86% |
| Needs were met | 95% | 90% | 92% |
| Overall | |||
| Overall experience good | 83% | 77% | 81% |
| Living with a long-term condition | |||
| Confident managing conditions | 48% | 79% | 64% |
| Supported by local services | 60% | 70% | 64% |
| Discussed managing condition | 53% | 43% | 70% |
| Agreed a care plan | 58% | 46% | 50% |
Green means at least 2 points better than England, red at least 2 points worse. With about 30 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 7pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 25 November 2024. Bank holidays may differ.
- Address
- Charles Berry House, 45 East Bond Street, Leicester, LE1 4SX
- Phone
- 0116 221 2780
- [email protected]
- Website
- www.inclusionpractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Leicester City South PCN (a group of local surgeries that share services)
- NHS code
- C82670 · NHS profile
Access and facilities
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Cycle parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Outstanding |
| Is it responsive? | Outstanding |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 5.7% | 15.2% |
| Diabetes | 3.4% | 7.9% |
| Asthma | 8.3% | 6.6% |
| COPD | 2.9% | 1.9% |
| Coronary heart disease | 1.8% | 3.0% |
| Depression | 37.2% | 14.3% |
| Obesity | 8.7% | 13.9% |
| Smoking | 67.2% | 14.1% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 52% | 67% |
| Cervical screening, women 50-64 | 43% | 75% |
| Blood pressure controlled (hypertension, under 80) | 73% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 55% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 34% | 57% |
| Diabetes: annual foot check | 65% | 78% |
| Asthma: annual review | 50% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Inclusion Healthcarethis surgery | – | 78 | 79% | 83% | Yes |
| Leicester City Assist PracticeLeicester, LE1 4SX | under 0.1 miles | 88 | 73% | 88% | Yes |
| Bowling Green Street SurgeryLeicester, LE1 6AS | 0.3 miles | 8 | 34% | 67% | Yes |
| South Wigston Asylum ServiceLeicester, LE1 2BG | 0.4 miles | – | – | – | – |
| De Montfort SurgeryLeicester, LE2 7HX | 0.6 miles | 2 | 37% | 57% | Yes |
| Fosse Medical Centre (Dr H Mukadam)Leicester, LE3 5RR | 0.7 miles | 27 | 46% | 82% | Yes |
| Groby Road Medical Centre (Id Patchett)Leicester, LE3 9ED | 0.8 miles | 5 | 44% | 64% | Yes |
| Dr S ShafiLeicester, LE3 0AA | 0.8 miles | 12 | 48% | 70% | Yes |
| Dr R Kapur & PartnersLeicester, LE2 0TA | 0.8 miles | 41 | 64% | 70% | Yes |
| St Peter's Medical Centre (Mansingh & Mehra)Leicester, LE2 0TA | 0.8 miles | 50 | 49% | 75% | Yes |
Leicester City Assist Practice is under 0.1 miles away, scores 88 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Inclusion Healthcare taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Inclusion Healthcare was taking on new patients. You can register online through the NHS website or call the surgery on 0116 221 2780.
How do patients rate Inclusion Healthcare?
In the 2026 NHS GP Patient Survey, 83% of patients at Inclusion Healthcare said their overall experience was good. The England average is 77%. 79% found it easy to get through by phone (England 57%). Its GPScore is 78 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Inclusion Healthcare?
The Care Quality Commission, which inspects GP surgeries in England, rated Inclusion Healthcare as Outstanding at its last published inspection (report published 31 December 2025).
What are the opening times of Inclusion Healthcare?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 7pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 25 November 2024. Bank holidays may differ.
How do I contact Inclusion Healthcare?
Call 0116 221 2780 or visit its website, www.inclusionpractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Charles Berry House, 45 East Bond Street, Leicester, LE1 4SX.
How many patients are registered at Inclusion Healthcare?
Around 911 patients are registered (January 2025). The surgery is part of Leicester City South PCN, a group of local surgeries that share staff and services, in the Leicester, Leicestershire and Rutland NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.