GP surgery in Leicester
Leicester City Assist Practice
Charles Berry House, 45 East Bond Street, Leicester, LE1 4SX
Scores 88 out of 100, excellent for a GP surgery in England. 88% of patients say their experience is good and 73% find it easy to get through on the phone (England: 77% and 57%). It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 81
- Easy to get through on the phone71
- Easy to contact online86
- Good experience of getting in touch83
- Did not wait too long for the appointment68
Quality of care 92
- Patients rate the surgery as good79
- Patients got what they needed87
- Doctors and nurses listen96
- Patients trust the staff74
- Inspection rating (Not rated)–
- Health checks and screening done91
- Meets NHS clinical targets26
- Children vaccinated on time50
What patients say
49 patients answered the 2026 NHS survey about this surgery.
73%
find the phone easy
well above the England average (57%)
87%
say their experience is good
well above the England average (77%)
+3
change since last year
2025: 84% · 2026: 88%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 73% | 57% | 85% |
| Easy to contact via website | 75% | 58% | 75% |
| Easy to contact via NHS App | 73% | 54% | 75% |
| Reception staff helpful | 87% | 85% | 98% |
| Seeing the same person | |||
| Has a preferred clinician | 53% | 31% | 40% |
| Sees preferred clinician | 50% | 42% | 56% |
| What happened when they got in touch | |||
| Knew what would happen next | 81% | 84% | 74% |
| Next steps within 2 days | 88% | 93% | 93% |
| Good experience of contacting | 87% | 73% | 90% |
| The appointment | |||
| Offered a choice of time or day | 88% | 57% | 64% |
| Waiting time was about right | 77% | 69% | 79% |
| Remote appointment | 34% | 26% | 40% |
| The doctor or nurse | |||
| Good at listening | 97% | 87% | 90% |
| Treated with care and concern | 91% | 86% | 89% |
| Considered mental wellbeing | 92% | 75% | 94% |
| Had all the information needed | 94% | 92% | 90% |
| Confidence and trust | 96% | 93% | 93% |
| Involved in decisions | 93% | 92% | 86% |
| Needs were met | 96% | 90% | 86% |
| Overall | |||
| Overall experience good | 87% | 77% | 84% |
| Living with a long-term condition | |||
| Confident managing conditions | 65% | 79% | 74% |
| Supported by local services | 76% | 70% | 68% |
| Discussed managing condition | 76% | 43% | 58% |
| Agreed a care plan | 77% | 46% | 81% |
Green means at least 2 points better than England, red at least 2 points worse. With about 49 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 7pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 25 November 2024. Bank holidays may differ.
- Address
- Charles Berry House, 45 East Bond Street, Leicester, LE1 4SX
- Phone
- 0116 294 6305
- [email protected]
- Website
- www.assistpractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Leicester City South PCN (a group of local surgeries that share services)
- NHS code
- Y00344 · NHS profile
Access and facilities
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Cycle parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 2.4% | 15.2% |
| Diabetes | 2.8% | 7.9% |
| Asthma | 1.0% | 6.6% |
| COPD | 0.1% | 1.9% |
| Coronary heart disease | 0.3% | 3.0% |
| Depression | 9.2% | 14.3% |
| Obesity | 4.5% | 13.9% |
| Smoking | 24.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 65% | 67% |
| Cervical screening, women 50-64 | 81% | 75% |
| Blood pressure controlled (hypertension, under 80) | 73% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 79% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 63% | 57% |
| Diabetes: annual foot check | 84% | 78% |
| Asthma: annual review | 81% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Leicester City Assist Practicethis surgery | – | 88 | 73% | 88% | Yes |
| Inclusion HealthcareLeicester, LE1 4SX | under 0.1 miles | 78 | 79% | 83% | Yes |
| Bowling Green Street SurgeryLeicester, LE1 6AS | 0.3 miles | 8 | 34% | 67% | Yes |
| South Wigston Asylum ServiceLeicester, LE1 2BG | 0.4 miles | – | – | – | – |
| De Montfort SurgeryLeicester, LE2 7HX | 0.6 miles | 2 | 37% | 57% | Yes |
| Fosse Medical Centre (Dr H Mukadam)Leicester, LE3 5RR | 0.7 miles | 27 | 46% | 82% | Yes |
| Groby Road Medical Centre (Id Patchett)Leicester, LE3 9ED | 0.8 miles | 5 | 44% | 64% | Yes |
| Dr S ShafiLeicester, LE3 0AA | 0.8 miles | 12 | 48% | 70% | Yes |
| Dr R Kapur & PartnersLeicester, LE2 0TA | 0.8 miles | 41 | 64% | 70% | Yes |
| St Peter's Medical Centre (Mansingh & Mehra)Leicester, LE2 0TA | 0.8 miles | 50 | 49% | 75% | Yes |
Common questions
Is Leicester City Assist Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Leicester City Assist Practice was taking on new patients. You can register online through the NHS website or call the surgery on 0116 294 6305.
How do patients rate Leicester City Assist Practice?
In the 2026 NHS GP Patient Survey, 88% of patients at Leicester City Assist Practice said their overall experience was good. The England average is 77%. 73% found it easy to get through by phone (England 57%). Its GPScore is 88 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What are the opening times of Leicester City Assist Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 7pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 25 November 2024. Bank holidays may differ.
How do I contact Leicester City Assist Practice?
Call 0116 294 6305 or visit its website, www.assistpractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Charles Berry House, 45 East Bond Street, Leicester, LE1 4SX.
How many patients are registered at Leicester City Assist Practice?
Around 1,730 patients are registered (January 2025). The surgery is part of Leicester City South PCN, a group of local surgeries that share staff and services, in the Leicester, Leicestershire and Rutland NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.