GP surgery in Rossendale
Irwell Medical Practice
Irwell Medical Centre, Irwell Mill, Rochdale Road, Bacup, OL13 9NR
Scores 64 out of 100, good for a GP surgery in England. 80% of patients say their experience is good and 70% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 56
- Easy to get through on the phone66
- Easy to contact online95
- Good experience of getting in touch72
- Did not wait too long for the appointment12
Quality of care 73
- Patients rate the surgery as good52
- Patients got what they needed72
- Doctors and nurses listen41
- Patients trust the staff54
- Inspection rating (Outstanding)98
- Health checks and screening done65
- Meets NHS clinical targets73
- Children vaccinated on time60
What patients say
105 patients answered the 2026 NHS survey about this surgery.
70%
find the phone easy
well above the England average (57%)
80%
say their experience is good
above the England average (77%)
-8
change since last year
2025: 87% · 2026: 80%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 70% | 57% | 53% |
| Easy to contact via website | 83% | 58% | 72% |
| Easy to contact via NHS App | 61% | 54% | 47% |
| Reception staff helpful | 87% | 85% | 94% |
| Seeing the same person | |||
| Has a preferred clinician | 30% | 31% | 36% |
| Sees preferred clinician | 47% | 42% | 40% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 90% |
| Next steps within 2 days | 96% | 93% | 92% |
| Good experience of contacting | 83% | 73% | 80% |
| The appointment | |||
| Offered a choice of time or day | 78% | 57% | 81% |
| Waiting time was about right | 54% | 69% | 65% |
| Remote appointment | 19% | 26% | 19% |
| The doctor or nurse | |||
| Good at listening | 87% | 87% | 92% |
| Treated with care and concern | 87% | 86% | 92% |
| Considered mental wellbeing | 83% | 75% | 84% |
| Had all the information needed | 96% | 92% | 93% |
| Confidence and trust | 94% | 93% | 96% |
| Involved in decisions | 93% | 92% | 95% |
| Needs were met | 94% | 90% | 96% |
| Overall | |||
| Overall experience good | 80% | 77% | 87% |
| Living with a long-term condition | |||
| Confident managing conditions | 75% | 79% | 77% |
| Supported by local services | 60% | 70% | 72% |
| Discussed managing condition | 42% | 43% | 43% |
| Agreed a care plan | 40% | 46% | 38% |
Green means at least 2 points better than England, red at least 2 points worse. With about 105 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 8:15pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 8:15pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 8 July 2024. Bank holidays may differ.
- Address
- Irwell Medical Centre, Irwell Mill, Rochdale Road, Bacup, OL13 9NR
- Phone
- 01706 335340
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Rossendale East PCN (a group of local surgeries that share services)
- NHS code
- P81027 · NHS profile
Access and facilities
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 5 January 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Outstanding |
| Is it responsive? | Good |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.7% | 15.2% |
| Diabetes | 8.3% | 7.9% |
| Asthma | 9.1% | 6.6% |
| COPD | 3.3% | 1.9% |
| Coronary heart disease | 3.6% | 3.0% |
| Depression | 24.8% | 14.3% |
| Obesity | 19.3% | 13.9% |
| Smoking | 18.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 77% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 64% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 79% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 66% | 57% |
| Diabetes: annual foot check | 83% | 78% |
| Asthma: annual review | 65% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Irwell Medical Practicethis surgery | – | 64 | 70% | 80% | Yes |
| Waterfoot Medical PracticeRossendale, BB4 7DN | 2.3 miles | 56 | 69% | 81% | Yes |
| Whitworth Medical CentreRochdale, OL12 8QS | 2.8 miles | 31 | 45% | 79% | Yes |
| Fairmore Medical PracticeRossendale, BB4 7PL | 3.4 miles | 13 | 54% | 74% | Yes |
| Ilex View Medical PracticeRossendale, BB4 7PL | 3.4 miles | 52 | 65% | 82% | Yes |
| St James' Medical CentreRossendale, BB4 8HH | 3.8 miles | 54 | 53% | 82% | Yes |
| Todmorden Group PracticeTodmorden, OL14 5RN | 4.4 miles | 35 | 47% | 70% | Yes |
| Healey SurgeryRochdale, OL12 0SN | 4.8 miles | 23 | 56% | 73% | Yes |
| Rossendale Valley Medical PracticeRossendale, BB4 5SL | 5.2 miles | 73 | 87% | 80% | Yes |
| Haslingden HealthcareRossendale, BB4 5SL | 5.2 miles | 84 | 81% | 88% | Yes |
Haslingden Healthcare is 5.2 miles away, scores 84 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Irwell Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Irwell Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01706 335340.
How do patients rate Irwell Medical Practice?
In the 2026 NHS GP Patient Survey, 80% of patients at Irwell Medical Practice said their overall experience was good. The England average is 77%. 70% found it easy to get through by phone (England 57%). Its GPScore is 64 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Irwell Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Irwell Medical Practice as Outstanding at its last published inspection (report published 5 January 2018).
What are the opening times of Irwell Medical Practice?
Reception is open Monday 8am to 8:15pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 8:15pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 8 July 2024. Bank holidays may differ.
How do I contact Irwell Medical Practice?
Call 01706 335340. You can also book and order repeat prescriptions in the NHS App. The address is Irwell Medical Centre, Irwell Mill, Rochdale Road, Bacup, OL13 9NR.
How many patients are registered at Irwell Medical Practice?
Around 15,239 patients are registered (January 2025). The surgery is part of Rossendale East PCN, a group of local surgeries that share staff and services, in the Lancashire and South Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.