GP surgery in Rossendale
Whitworth Medical Centre
Market Street, Whitworth, Rochdale, OL12 8QS
Scores 31 out of 100, below average for a GP surgery in England. 79% of patients say their experience is good and 45% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 28
- Easy to get through on the phone20
- Easy to contact online4
- Good experience of getting in touch37
- Did not wait too long for the appointment50
Quality of care 38
- Patients rate the surgery as good51
- Patients got what they needed34
- Doctors and nurses listen36
- Patients trust the staff56
- Inspection rating (Good)50
- Health checks and screening done18
- Meets NHS clinical targets28
- Children vaccinated on time54
What patients say
109 patients answered the 2026 NHS survey about this surgery.
45%
find the phone easy
well below the England average (57%)
79%
say their experience is good
above the England average (77%)
+18
change since last year
2025: 62% · 2026: 79%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 45% | 57% | 36% |
| Easy to contact via website | 29% | 58% | 13% |
| Easy to contact via NHS App | 39% | 54% | 30% |
| Reception staff helpful | 94% | 85% | 81% |
| Seeing the same person | |||
| Has a preferred clinician | 19% | 31% | 16% |
| Sees preferred clinician | 19% | 42% | 20% |
| What happened when they got in touch | |||
| Knew what would happen next | 76% | 84% | 79% |
| Next steps within 2 days | 95% | 93% | 87% |
| Good experience of contacting | 71% | 73% | 57% |
| The appointment | |||
| Offered a choice of time or day | 59% | 57% | 51% |
| Waiting time was about right | 71% | 69% | 64% |
| Remote appointment | 11% | 26% | 20% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 72% |
| Treated with care and concern | 88% | 86% | 73% |
| Considered mental wellbeing | 77% | 75% | 69% |
| Had all the information needed | 95% | 92% | 87% |
| Confidence and trust | 94% | 93% | 79% |
| Involved in decisions | 92% | 92% | 86% |
| Needs were met | 89% | 90% | 76% |
| Overall | |||
| Overall experience good | 79% | 77% | 62% |
| Living with a long-term condition | |||
| Confident managing conditions | 88% | 79% | 93% |
| Supported by local services | 74% | 70% | 76% |
| Discussed managing condition | 37% | 43% | 37% |
| Agreed a care plan | 35% | 46% | 26% |
Green means at least 2 points better than England, red at least 2 points worse. With about 109 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 2 February 2023. Bank holidays may differ.
- Address
- Market Street, Whitworth, Rochdale, OL12 8QS
- Phone
- 01706 852238
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Rossendale East PCN (a group of local surgeries that share services)
- NHS code
- P81088 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 3 May 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.3% | 15.2% |
| Diabetes | 8.0% | 7.9% |
| Asthma | 8.7% | 6.6% |
| COPD | 2.8% | 1.9% |
| Coronary heart disease | 3.9% | 3.0% |
| Depression | 20.2% | 14.3% |
| Obesity | 16.7% | 13.9% |
| Smoking | 17.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 69% | 67% |
| Cervical screening, women 50-64 | 71% | 75% |
| Blood pressure controlled (hypertension, under 80) | 58% | 68% |
| Blood pressure checked in last 5 years (45+) | 86% | 87% |
| Diabetes: blood pressure on target | 66% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 79% | 78% |
| Asthma: annual review | 60% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Whitworth Medical Centrethis surgery | – | 31 | 45% | 79% | Yes |
| Healey SurgeryRochdale, OL12 0SN | 2.0 miles | 23 | 56% | 73% | Yes |
| Edenfield Road SurgeryRochdale, OL11 5AQ | 2.8 miles | 40 | 50% | 76% | Yes |
| Mark Street SurgeryRochdale, OL12 9BE | 2.8 miles | 22 | 38% | 76% | Yes |
| Irwell Medical PracticeBacup, OL13 9NR | 2.8 miles | 64 | 70% | 80% | Yes |
| Ashworth Street SurgeryRochdale, OL12 6RT | 2.9 miles | 46 | 53% | 84% | Yes |
| The Dawes Family PracticeRochdale, OL12 6RX | 2.9 miles | 37 | 46% | 76% | Yes |
| Yorkshire St SurgeryRochdale, OL16 2DN | 3.0 miles | 58 | 58% | 81% | Yes |
| Croft Shifa Health CentreRochdale, OL16 2UP | 3.0 miles | 0 | 25% | 45% | Yes |
| Inspire Medical CentreRochdale, OL16 2UY | 3.0 miles | 12 | 41% | 64% | Yes |
Irwell Medical Practice is 2.8 miles away, scores 64 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Whitworth Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Whitworth Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01706 852238.
How do patients rate Whitworth Medical Centre?
In the 2026 NHS GP Patient Survey, 79% of patients at Whitworth Medical Centre said their overall experience was good. The England average is 77%. 45% found it easy to get through by phone (England 57%). Its GPScore is 31 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Whitworth Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Whitworth Medical Centre as Good at its last published inspection (report published 3 May 2019).
What are the opening times of Whitworth Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 2 February 2023. Bank holidays may differ.
How do I contact Whitworth Medical Centre?
Call 01706 852238. You can also book and order repeat prescriptions in the NHS App. The address is Market Street, Whitworth, Rochdale, OL12 8QS.
How many patients are registered at Whitworth Medical Centre?
Around 6,980 patients are registered (January 2025). The surgery is part of Rossendale East PCN, a group of local surgeries that share staff and services, in the Lancashire and South Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.