GP surgery in Purley
Keston Medical Practice
Purley War Memorial Hosp, 856 Brighton Road, Purley, CR8 2YL
Scores 7 out of 100, poor for a GP surgery in England. 67% of patients say their experience is good and 29% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 13
- Easy to get through on the phone4
- Easy to contact online43
- Good experience of getting in touch27
- Did not wait too long for the appointment15
Quality of care 5
- Patients rate the surgery as good16
- Patients got what they needed8
- Doctors and nurses listen7
- Patients trust the staff2
- Inspection rating (Good)50
- Health checks and screening done12
- Meets NHS clinical targets28
- Children vaccinated on time22
What patients say
110 patients answered the 2026 NHS survey about this surgery.
29%
find the phone easy
well below the England average (57%)
67%
say their experience is good
well below the England average (77%)
-1
change since last year
2025: 68% · 2026: 67%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 29% | 57% | 31% |
| Easy to contact via website | 55% | 58% | 45% |
| Easy to contact via NHS App | 38% | 54% | 36% |
| Reception staff helpful | 79% | 85% | 79% |
| Seeing the same person | |||
| Has a preferred clinician | 20% | 31% | 23% |
| Sees preferred clinician | 27% | 42% | 24% |
| What happened when they got in touch | |||
| Knew what would happen next | 93% | 84% | 80% |
| Next steps within 2 days | 93% | 93% | 92% |
| Good experience of contacting | 67% | 73% | 54% |
| The appointment | |||
| Offered a choice of time or day | 45% | 57% | 48% |
| Waiting time was about right | 57% | 69% | 58% |
| Remote appointment | 42% | 26% | 45% |
| The doctor or nurse | |||
| Good at listening | 76% | 87% | 83% |
| Treated with care and concern | 75% | 86% | 78% |
| Considered mental wellbeing | 69% | 75% | 65% |
| Had all the information needed | 90% | 92% | 91% |
| Confidence and trust | 81% | 93% | 90% |
| Involved in decisions | 83% | 92% | 82% |
| Needs were met | 82% | 90% | 89% |
| Overall | |||
| Overall experience good | 67% | 77% | 68% |
| Living with a long-term condition | |||
| Confident managing conditions | 84% | 79% | 78% |
| Supported by local services | 78% | 70% | 54% |
| Discussed managing condition | 32% | 43% | 26% |
| Agreed a care plan | 30% | 46% | 22% |
Green means at least 2 points better than England, red at least 2 points worse. With about 110 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 7am to 6:30pm |
| Tuesday | 7am to 6:30pm |
| Wednesday | 7am to 6:30pm |
| Thursday | 7am to 6:30pm |
| Friday | 7am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 25 October 2022. Bank holidays may differ.
- Address
- Purley War Memorial Hosp, 856 Brighton Road, Purley, CR8 2YL
- Phone
- 020 8660 8292
- Website
- www.kestonmooringsmedical.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Keston Moorings & Parkside PCN (a group of local surgeries that share services)
- NHS code
- H83016 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- The Moorings Medical Practice
- 2a Valley Road, Kenley, CR8 5DG
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Baby-changing facilities
- Bus stop nearby
- Disabled car parking
- Free NHS WiFi
- Free public WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Lift
- Pharmacy
- Sign language interpreter available in-person
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 2 June 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.8% | 15.2% |
| Diabetes | 7.5% | 7.9% |
| Asthma | 5.1% | 6.6% |
| COPD | 1.2% | 1.9% |
| Coronary heart disease | 2.4% | 3.0% |
| Depression | 10.4% | 14.3% |
| Obesity | 10.7% | 13.9% |
| Smoking | 12.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 60% | 67% |
| Cervical screening, women 50-64 | 70% | 75% |
| Blood pressure controlled (hypertension, under 80) | 69% | 68% |
| Blood pressure checked in last 5 years (45+) | 82% | 87% |
| Diabetes: blood pressure on target | 72% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 78% | 78% |
| Asthma: annual review | 59% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Keston Medical Practicethis surgery | – | 7 | 29% | 67% | Yes |
| Woodcote MedicalPurley, CR8 3EE | 0.4 miles | 7 | 36% | 62% | Yes |
| Parkside Group PracticeSouth Croydon, CR2 6EX | 1.0 miles | 52 | 50% | 80% | Yes |
| Haling Park Medical PracticeSouth Croydon, CR2 6AD | 1.4 miles | 52 | 68% | 81% | Yes |
| Violet Lane Medical PracticeCroydon, CR0 4HN | 1.4 miles | 82 | 75% | 91% | Yes |
| Bramley Avenue SurgeryCoulsdon, CR5 2DR | 1.7 miles | 83 | 78% | 86% | Yes |
| Shotfield Medical PracticeWallington, SM6 0HY | 2.0 miles | 23 | 44% | 68% | Yes |
| Wallington Family PracticeWallington, SM6 0HY | 2.0 miles | 44 | 56% | 80% | Yes |
| Birdhurst Medical PracticeSouth Croydon, CR2 7DX | 2.0 miles | 63 | 87% | 81% | Yes |
| Queenhill Medical PracticeSouth Croydon, CR2 8DU | 2.1 miles | 94 | 83% | 96% | Yes |
Parkside Group Practice is 1.0 miles away, scores 52 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Keston Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Keston Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 020 8660 8292.
How do patients rate Keston Medical Practice?
In the 2026 NHS GP Patient Survey, 67% of patients at Keston Medical Practice said their overall experience was good. The England average is 77%. 29% found it easy to get through by phone (England 57%). Its GPScore is 7 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Keston Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Keston Medical Practice as Good at its last published inspection (report published 2 June 2017).
What are the opening times of Keston Medical Practice?
Reception is open Monday 7am to 6:30pm, Tuesday 7am to 6:30pm, Wednesday 7am to 6:30pm, Thursday 7am to 6:30pm, Friday 7am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 25 October 2022. Bank holidays may differ.
How do I contact Keston Medical Practice?
Call 020 8660 8292 or visit its website, www.kestonmooringsmedical.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Purley War Memorial Hosp, 856 Brighton Road, Purley, CR8 2YL.
Does Keston Medical Practice have a branch surgery?
Yes. Keston Medical Practice also runs The Moorings Medical Practice (2a Valley Road, Kenley, CR8 5DG). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Keston Medical Practice?
Around 24,100 patients are registered (January 2025). The surgery is part of Keston Moorings & Parkside PCN, a group of local surgeries that share staff and services, in the South West London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.