GP surgery in Croydon
Violet Lane Medical Practice
231 Violet Lane, Croydon, CR0 4HN
Scores 82 out of 100, excellent for a GP surgery in England. 91% of patients say their experience is good and 75% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 89
- Easy to get through on the phone74
- Easy to contact online87
- Good experience of getting in touch87
- Did not wait too long for the appointment86
Quality of care 68
- Patients rate the surgery as good89
- Patients got what they needed78
- Doctors and nurses listen78
- Patients trust the staff35
- Inspection rating (Good)50
- Health checks and screening done21
- Meets NHS clinical targets5
- Children vaccinated on time15
What patients say
103 patients answered the 2026 NHS survey about this surgery.
75%
find the phone easy
well above the England average (57%)
91%
say their experience is good
well above the England average (77%)
+9
change since last year
2025: 82% · 2026: 91%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 75% | 57% | 62% |
| Easy to contact via website | 76% | 58% | 65% |
| Easy to contact via NHS App | 66% | 54% | 50% |
| Reception staff helpful | 92% | 85% | 77% |
| Seeing the same person | |||
| Has a preferred clinician | 28% | 31% | 37% |
| Sees preferred clinician | 20% | 42% | 27% |
| What happened when they got in touch | |||
| Knew what would happen next | 92% | 84% | 89% |
| Next steps within 2 days | 95% | 93% | 86% |
| Good experience of contacting | 88% | 73% | 77% |
| The appointment | |||
| Offered a choice of time or day | 70% | 57% | 53% |
| Waiting time was about right | 85% | 69% | 73% |
| Remote appointment | 14% | 26% | 32% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 92% |
| Treated with care and concern | 95% | 86% | 93% |
| Considered mental wellbeing | 87% | 75% | 79% |
| Had all the information needed | 94% | 92% | 90% |
| Confidence and trust | 92% | 93% | 93% |
| Involved in decisions | 93% | 92% | 95% |
| Needs were met | 95% | 90% | 89% |
| Overall | |||
| Overall experience good | 91% | 77% | 82% |
| Living with a long-term condition | |||
| Confident managing conditions | 87% | 79% | 79% |
| Supported by local services | 80% | 70% | 87% |
| Discussed managing condition | 37% | 43% | 37% |
| Agreed a care plan | 73% | 46% | 44% |
Green means at least 2 points better than England, red at least 2 points worse. With about 103 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 12 March 2025. Bank holidays may differ.
- Address
- 231 Violet Lane, Croydon, CR0 4HN
- Phone
- 020 8688 0333
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Gpnet5 PCN (a group of local surgeries that share services)
- NHS code
- H83007 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 3 July 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 11.7% | 15.2% |
| Diabetes | 8.9% | 7.9% |
| Asthma | 6.0% | 6.6% |
| COPD | 1.8% | 1.9% |
| Coronary heart disease | 1.7% | 3.0% |
| Depression | 15.0% | 14.3% |
| Obesity | 17.2% | 13.9% |
| Smoking | 14.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 65% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 58% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 47% | 57% |
| Diabetes: annual foot check | 83% | 78% |
| Asthma: annual review | 59% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Violet Lane Medical Practicethis surgery | – | 82 | 75% | 91% | Yes |
| Haling Park Medical PracticeSouth Croydon, CR2 6AD | 0.5 miles | 52 | 68% | 81% | Yes |
| Birdhurst Medical PracticeSouth Croydon, CR2 7DX | 0.7 miles | 63 | 87% | 81% | Yes |
| Parkside Group PracticeSouth Croydon, CR2 6EX | 0.8 miles | 52 | 50% | 80% | Yes |
| Croydon SasCroydon, CR0 1FE | 0.8 miles | – | – | – | No |
| Friends Road Medical PracticeCroydon, CR0 1ED | 0.9 miles | 24 | 65% | 72% | Yes |
| East Croydon Medical CentreCroydon, CR0 6SD | 1.4 miles | 24 | 39% | 75% | Yes |
| Keston Medical PracticePurley, CR8 2YL | 1.4 miles | 7 | 29% | 67% | Yes |
| Greenside Group PracticeCroydon, CR0 2UL | 1.4 miles | 12 | 40% | 68% | Yes |
| Woodcote MedicalPurley, CR8 3EE | 1.5 miles | 7 | 36% | 62% | Yes |
Common questions
Is Violet Lane Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Violet Lane Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 020 8688 0333.
How do patients rate Violet Lane Medical Practice?
In the 2026 NHS GP Patient Survey, 91% of patients at Violet Lane Medical Practice said their overall experience was good. The England average is 77%. 75% found it easy to get through by phone (England 57%). Its GPScore is 82 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Violet Lane Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Violet Lane Medical Practice as Good at its last published inspection (report published 3 July 2019).
What are the opening times of Violet Lane Medical Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 12 March 2025. Bank holidays may differ.
How do I contact Violet Lane Medical Practice?
Call 020 8688 0333. You can also book and order repeat prescriptions in the NHS App. The address is 231 Violet Lane, Croydon, CR0 4HN.
How many patients are registered at Violet Lane Medical Practice?
Around 10,744 patients are registered (January 2025). The surgery is part of Gpnet5 PCN, a group of local surgeries that share staff and services, in the South West London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.