GP surgery in Cross
Keystone GP Partnership
15 Austhorpe Road, Crossgates, Leeds, LS15 8BA
Scores 24 out of 100, below average for a GP surgery in England. 79% of patients say their experience is good and 22% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 16
- Easy to get through on the phone2
- Easy to contact online48
- Good experience of getting in touch20
- Did not wait too long for the appointment35
Quality of care 39
- Patients rate the surgery as good50
- Patients got what they needed18
- Doctors and nurses listen64
- Patients trust the staff35
- Inspection rating (Good)50
- Health checks and screening done47
- Meets NHS clinical targets38
- Children vaccinated on time27
What patients say
111 patients answered the 2026 NHS survey about this surgery.
22%
find the phone easy
well below the England average (57%)
79%
say their experience is good
above the England average (77%)
0
change since last year
2025: 79% · 2026: 79%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 22% | 57% | 31% |
| Easy to contact via website | 57% | 58% | 47% |
| Easy to contact via NHS App | 48% | 54% | 49% |
| Reception staff helpful | 72% | 85% | 75% |
| Seeing the same person | |||
| Has a preferred clinician | 20% | 31% | 19% |
| Sees preferred clinician | 38% | 42% | 26% |
| What happened when they got in touch | |||
| Knew what would happen next | 78% | 84% | 89% |
| Next steps within 2 days | 91% | 93% | 89% |
| Good experience of contacting | 64% | 73% | 68% |
| The appointment | |||
| Offered a choice of time or day | 39% | 57% | 53% |
| Waiting time was about right | 66% | 69% | 77% |
| Remote appointment | 16% | 26% | 18% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 89% |
| Treated with care and concern | 88% | 86% | 92% |
| Considered mental wellbeing | 81% | 75% | 86% |
| Had all the information needed | 92% | 92% | 94% |
| Confidence and trust | 92% | 93% | 93% |
| Involved in decisions | 94% | 92% | 97% |
| Needs were met | 86% | 90% | 95% |
| Overall | |||
| Overall experience good | 79% | 77% | 79% |
| Living with a long-term condition | |||
| Confident managing conditions | 72% | 79% | 82% |
| Supported by local services | 81% | 70% | 82% |
| Discussed managing condition | 46% | 43% | 41% |
| Agreed a care plan | 51% | 46% | 51% |
Green means at least 2 points better than England, red at least 2 points worse. With about 111 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 23 October 2024. Bank holidays may differ.
- Address
- 15 Austhorpe Road, Crossgates, Leeds, LS15 8BA
- Phone
- 0113 295 1828
- Website
- www.amedicalcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Crossgates PCN (a group of local surgeries that share services)
- NHS code
- B86055 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- The Grange Medical Centre
- 999 York Road, Leeds, LS14 6NX · 0113 2951830
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Parent and child parking
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 9 January 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.3% | 15.2% |
| Diabetes | 9.7% | 7.9% |
| Asthma | 6.7% | 6.6% |
| COPD | 3.1% | 1.9% |
| Coronary heart disease | 3.6% | 3.0% |
| Depression | 13.8% | 14.3% |
| Obesity | 19.9% | 13.9% |
| Smoking | 16.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 66% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 73% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 78% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 52% | 57% |
| Diabetes: annual foot check | 83% | 78% |
| Asthma: annual review | 66% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Keystone GP Partnershipthis surgery | – | 24 | 22% | 79% | Yes |
| Manston SurgeryLeeds, LS15 8BZ | 0.2 miles | 0 | 14% | 47% | Yes |
| The Medical CentreLeeds, LS14 6DX | 0.5 miles | 48 | 54% | 77% | Yes |
| Family DoctorsLeeds, LS15 8NN | 0.7 miles | 96 | 84% | 93% | Yes |
| Foundry Lane SurgeryLeeds, LS14 6GG | 0.9 miles | 8 | 39% | 66% | Yes |
| Windmill Health CentreLeeds, LS14 5BD | 1.0 miles | 57 | 63% | 82% | Yes |
| Dr T P Fox & PartnersLeeds, LS15 9JH | 1.3 miles | 35 | 43% | 79% | Yes |
| Park Edge PracticeLeeds, LS14 1HX | 1.8 miles | 33 | 48% | 81% | Yes |
| Oakwood Lane Medical PracticeLeeds, LS8 3BZ | 1.9 miles | 5 | 27% | 63% | Yes |
| The Garden SurgeryLeeds, LS9 9EF | 2.0 miles | 17 | 47% | 70% | Yes |
The Medical Centre is 0.5 miles away, scores 48 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Keystone GP Partnership taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Keystone GP Partnership was taking on new patients. You can register online through the NHS website or call the surgery on 0113 295 1828.
How do patients rate Keystone GP Partnership?
In the 2026 NHS GP Patient Survey, 79% of patients at Keystone GP Partnership said their overall experience was good. The England average is 77%. 22% found it easy to get through by phone (England 57%). Its GPScore is 24 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Keystone GP Partnership?
The Care Quality Commission, which inspects GP surgeries in England, rated Keystone GP Partnership as Good at its last published inspection (report published 9 January 2019).
What are the opening times of Keystone GP Partnership?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 23 October 2024. Bank holidays may differ.
How do I contact Keystone GP Partnership?
Call 0113 295 1828 or visit its website, www.amedicalcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 15 Austhorpe Road, Crossgates, Leeds, LS15 8BA.
Does Keystone GP Partnership have a branch surgery?
Yes. Keystone GP Partnership also runs The Grange Medical Centre (999 York Road, Leeds, LS14 6NX). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Keystone GP Partnership?
Around 6,405 patients are registered (January 2025). The surgery is part of Crossgates PCN, a group of local surgeries that share staff and services, in the West Yorkshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.