GP surgery in Horwich
Kildonan House
Ramsbottom Road, Horwich, Bolton, BL6 5NW
Scores 45 out of 100, average for a GP surgery in England. 71% of patients say their experience is good and 64% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 55
- Easy to get through on the phone54
- Easy to contact online28
- Good experience of getting in touch46
- Did not wait too long for the appointment70
Quality of care 32
- Patients rate the surgery as good24
- Patients got what they needed81
- Doctors and nurses listen23
- Patients trust the staff8
- Inspection rating (Good)50
- Health checks and screening done13
- Meets NHS clinical targets84
- Children vaccinated on time72
What patients say
114 patients answered the 2026 NHS survey about this surgery.
64%
find the phone easy
above the England average (57%)
71%
say their experience is good
below the England average (77%)
-11
change since last year
2025: 81% · 2026: 71%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 64% | 57% | 74% |
| Easy to contact via website | 49% | 58% | 55% |
| Easy to contact via NHS App | 37% | 54% | 66% |
| Reception staff helpful | 70% | 85% | 90% |
| Seeing the same person | |||
| Has a preferred clinician | 24% | 31% | 19% |
| Sees preferred clinician | 20% | 42% | 28% |
| What happened when they got in touch | |||
| Knew what would happen next | 92% | 84% | 86% |
| Next steps within 2 days | 97% | 93% | 96% |
| Good experience of contacting | 74% | 73% | 84% |
| The appointment | |||
| Offered a choice of time or day | 65% | 57% | 76% |
| Waiting time was about right | 78% | 69% | 85% |
| Remote appointment | 9% | 26% | 13% |
| The doctor or nurse | |||
| Good at listening | 83% | 87% | 90% |
| Treated with care and concern | 79% | 86% | 91% |
| Considered mental wellbeing | 66% | 75% | 74% |
| Had all the information needed | 87% | 92% | 93% |
| Confidence and trust | 86% | 93% | 91% |
| Involved in decisions | 89% | 92% | 93% |
| Needs were met | 95% | 90% | 91% |
| Overall | |||
| Overall experience good | 71% | 77% | 81% |
| Living with a long-term condition | |||
| Confident managing conditions | 75% | 79% | 86% |
| Supported by local services | 65% | 70% | 77% |
| Discussed managing condition | 29% | 43% | 26% |
| Agreed a care plan | 44% | 46% | 54% |
Green means at least 2 points better than England, red at least 2 points worse. With about 114 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 8pm |
| Saturday | 9am to 12:30pm |
| Sunday | Closed |
Confirmed by the surgery on 13 June 2024. Bank holidays may differ.
- Address
- Ramsbottom Road, Horwich, Bolton, BL6 5NW
- Phone
- 01204 468161
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Horwich Network PCN (a group of local surgeries that share services)
- NHS code
- P82003 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Baby changing facility
- Baby changing facility
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 15 November 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.6% | 15.2% |
| Diabetes | 7.4% | 7.9% |
| Asthma | 7.3% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 2.7% | 3.0% |
| Depression | 16.1% | 14.3% |
| Obesity | 10.7% | 13.9% |
| Smoking | 12.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 71% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 63% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 70% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 52% | 57% |
| Diabetes: annual foot check | 62% | 78% |
| Asthma: annual review | 48% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Kildonan Housethis surgery | – | 45 | 64% | 71% | Yes |
| Pike View, Dr Malhotra & PartnersBolton, BL6 5PY | 0.3 miles | 85 | 73% | 89% | Yes |
| Aspull SurgeryWigan, WN2 1XH | 2.4 miles | 71 | 74% | 84% | Yes |
| Granville House Medical CentreChorley, PR6 9PY | 2.6 miles | 86 | 58% | 91% | Yes |
| Adlington Medical CentreChorley, PR6 9NW | 2.6 miles | 26 | 52% | 72% | Yes |
| Stable Fold SurgeryBolton, BL5 3SF | 3.1 miles | 40 | 45% | 77% | Yes |
| Heaton Medical CentreBolton, BL1 5PU | 3.2 miles | 52 | 58% | 79% | Yes |
| Spring House SurgeryBolton, BL1 6AF | 3.4 miles | 66 | 64% | 82% | Yes |
| Unsworth Group PracticeBolton, BL5 3UB | 3.4 miles | 22 | 21% | 71% | Yes |
| Cornerstone SurgeryBolton, BL1 6AH | 3.6 miles | 67 | 74% | 86% | Yes |
Pike View, Dr Malhotra & Partners is 0.3 miles away, scores 85 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Kildonan House taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Kildonan House was taking on new patients. You can register online through the NHS website or call the surgery on 01204 468161.
How do patients rate Kildonan House?
In the 2026 NHS GP Patient Survey, 71% of patients at Kildonan House said their overall experience was good. The England average is 77%. 64% found it easy to get through by phone (England 57%). Its GPScore is 45 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Kildonan House?
The Care Quality Commission, which inspects GP surgeries in England, rated Kildonan House as Good at its last published inspection (report published 15 November 2016).
What are the opening times of Kildonan House?
Reception is open Monday 8am to 8pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 8pm, Saturday 9am to 12:30pm, Sunday closed. The surgery last confirmed these times on 13 June 2024. Bank holidays may differ.
How do I contact Kildonan House?
Call 01204 468161. You can also book and order repeat prescriptions in the NHS App. The address is Ramsbottom Road, Horwich, Bolton, BL6 5NW.
How many patients are registered at Kildonan House?
Around 15,148 patients are registered (January 2025). The surgery is part of Horwich Network PCN, a group of local surgeries that share staff and services, in the Greater Manchester NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.