GP surgery in Herefordshire, County of
Kington Medical Practice
Eardisley Road, Kington, HR5 3EA
Scores 27 out of 100, below average for a GP surgery in England. 73% of patients say their experience is good and 55% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 31
- Easy to get through on the phone38
- Easy to contact online39
- Good experience of getting in touch38
- Did not wait too long for the appointment27
Quality of care 25
- Patients rate the surgery as good29
- Patients got what they needed12
- Doctors and nurses listen60
- Patients trust the staff55
- Inspection rating (Good)50
- Health checks and screening done6
- Meets NHS clinical targets13
- Children vaccinated on time71
What patients say
113 patients answered the 2026 NHS survey about this surgery.
55%
find the phone easy
about the England average (57%)
73%
say their experience is good
below the England average (77%)
-12
change since last year
2025: 85% · 2026: 73%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 55% | 57% | 82% |
| Easy to contact via website | 53% | 58% | 44% |
| Easy to contact via NHS App | 57% | 54% | 53% |
| Reception staff helpful | 89% | 85% | 91% |
| Seeing the same person | |||
| Has a preferred clinician | 30% | 31% | 34% |
| Sees preferred clinician | 8% | 42% | 54% |
| What happened when they got in touch | |||
| Knew what would happen next | 87% | 84% | 81% |
| Next steps within 2 days | 87% | 93% | 94% |
| Good experience of contacting | 72% | 73% | 82% |
| The appointment | |||
| Offered a choice of time or day | 66% | 57% | 69% |
| Waiting time was about right | 63% | 69% | 74% |
| Remote appointment | 23% | 26% | 23% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 95% |
| Treated with care and concern | 88% | 86% | 87% |
| Considered mental wellbeing | 74% | 75% | 80% |
| Had all the information needed | 87% | 92% | 92% |
| Confidence and trust | 94% | 93% | 94% |
| Involved in decisions | 97% | 92% | 97% |
| Needs were met | 84% | 90% | 94% |
| Overall | |||
| Overall experience good | 73% | 77% | 85% |
| Living with a long-term condition | |||
| Confident managing conditions | 82% | 79% | 87% |
| Supported by local services | 70% | 70% | 79% |
| Discussed managing condition | 53% | 43% | 46% |
| Agreed a care plan | 37% | 46% | 40% |
Green means at least 2 points better than England, red at least 2 points worse. With about 113 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 2 February 2017. Bank holidays may differ.
- Address
- Eardisley Road, Kington, HR5 3EA
- Phone
- 01544 230302
- Website
- www.kingtonmedicalpractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- North & West Herefordshire PCN (a group of local surgeries that share services)
- NHS code
- M81054 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 21.0% | 15.2% |
| Diabetes | 8.5% | 7.9% |
| Asthma | 6.4% | 6.6% |
| COPD | 2.5% | 1.9% |
| Coronary heart disease | 4.2% | 3.0% |
| Depression | 11.7% | 14.3% |
| Obesity | 14.5% | 13.9% |
| Smoking | 12.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 64% | 67% |
| Cervical screening, women 50-64 | 70% | 75% |
| Blood pressure controlled (hypertension, under 80) | 51% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 66% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 62% | 78% |
| Asthma: annual review | 56% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Kington Medical Practicethis surgery | – | 27 | 55% | 73% | Yes |
| Weobley & Staunton on Wye SurgeriesHereford, HR4 8SN | 6.8 miles | 98 | 98% | 93% | Yes |
| The Mortimer Medical PracLeominster, HR6 9QL | 9.4 miles | 48 | 63% | 80% | Yes |
| Ryeland SurgeryLeominster, HR6 8FU | 11.9 miles | 53 | 70% | 77% | Yes |
| The Surgery KingstoneHereford, HR2 9HN | 14.2 miles | 99 | 94% | 98% | Yes |
| The Meadows Medical PracticeCraven Arms, SY7 8HZ | 15.5 miles | 88 | 94% | 91% | Yes |
| Belmont Medical CentreHereford, HR2 7XT | 16.1 miles | 22 | 65% | 71% | Yes |
| Hereford Medical GroupHereford, HR1 1BB | 16.1 miles | 7 | 27% | 56% | Yes |
| GP Access Centre WicHereford, HR2 7JE | 16.3 miles | – | – | – | – |
| Wargrave House SurgeryHereford, HR1 2JB | 16.3 miles | 10 | 36% | 61% | Yes |
Weobley & Staunton on Wye Surgeries is 6.8 miles away, scores 98 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Kington Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Kington Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01544 230302.
How do patients rate Kington Medical Practice?
In the 2026 NHS GP Patient Survey, 73% of patients at Kington Medical Practice said their overall experience was good. The England average is 77%. 55% found it easy to get through by phone (England 57%). Its GPScore is 27 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Kington Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Kington Medical Practice as Good at its last published inspection (report published 9 December 2022).
What are the opening times of Kington Medical Practice?
Reception is open Monday 8:30am to 6pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 6pm, Thursday 8:30am to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 2 February 2017. Bank holidays may differ.
How do I contact Kington Medical Practice?
Call 01544 230302 or visit its website, www.kingtonmedicalpractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Eardisley Road, Kington, HR5 3EA.
How many patients are registered at Kington Medical Practice?
Around 7,340 patients are registered (January 2025). The surgery is part of North & West Herefordshire PCN, a group of local surgeries that share staff and services, in the Herefordshire and Worcestershire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.