GP surgery in West Berkshire
Kintbury & Woolton Hill Surgery
Kintbury Surgery, Kintbury, Hungerford, RG17 9UX
Scores 92 out of 100, excellent for a GP surgery in England. 97% of patients say their experience is good and 92% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 94
- Easy to get through on the phone96
- Easy to contact online94
- Good experience of getting in touch84
- Did not wait too long for the appointment85
Quality of care 86
- Patients rate the surgery as good99
- Patients got what they needed81
- Doctors and nurses listen65
- Patients trust the staff52
- Inspection rating (Good)50
- Health checks and screening done56
- Meets NHS clinical targets60
- Children vaccinated on time77
What patients say
112 patients answered the 2026 NHS survey about this surgery.
92%
find the phone easy
well above the England average (57%)
97%
say their experience is good
well above the England average (77%)
+4
change since last year
2025: 93% · 2026: 97%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 92% | 57% | 90% |
| Easy to contact via website | 82% | 58% | 71% |
| Easy to contact via NHS App | 82% | 54% | 84% |
| Reception staff helpful | 97% | 85% | 96% |
| Seeing the same person | |||
| Has a preferred clinician | 40% | 31% | 34% |
| Sees preferred clinician | 65% | 42% | 46% |
| What happened when they got in touch | |||
| Knew what would happen next | 93% | 84% | 93% |
| Next steps within 2 days | 94% | 93% | 94% |
| Good experience of contacting | 87% | 73% | 92% |
| The appointment | |||
| Offered a choice of time or day | 68% | 57% | 68% |
| Waiting time was about right | 84% | 69% | 85% |
| Remote appointment | 15% | 26% | 20% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 93% |
| Treated with care and concern | 90% | 86% | 93% |
| Considered mental wellbeing | 82% | 75% | 81% |
| Had all the information needed | 98% | 92% | 98% |
| Confidence and trust | 94% | 93% | 97% |
| Involved in decisions | 98% | 92% | 96% |
| Needs were met | 95% | 90% | 96% |
| Overall | |||
| Overall experience good | 97% | 77% | 93% |
| Living with a long-term condition | |||
| Confident managing conditions | 94% | 79% | 89% |
| Supported by local services | 82% | 70% | 78% |
| Discussed managing condition | 54% | 43% | 60% |
| Agreed a care plan | 48% | 46% | 59% |
Green means at least 2 points better than England, red at least 2 points worse. With about 112 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 1pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 19 November 2025. Bank holidays may differ.
- Address
- Kintbury Surgery, Kintbury, Hungerford, RG17 9UX
- Phone
- 01488 658294
- Website
- www.kintburyandwooltonhillsurgeries.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- West Berkshire Rural PCN (a group of local surgeries that share services)
- NHS code
- J82054 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Dr. N. Yates
- The Surgery, Trade Street, Woolton Hill, Newbury, RG20 9UL · 01635 253324
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free public WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Sign language interpreter available online
- Step-free access at entrances and exits
- Toilets
- Train station nearby
- Translation services
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 9 January 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.8% | 15.2% |
| Diabetes | 5.9% | 7.9% |
| Asthma | 6.8% | 6.6% |
| COPD | 1.2% | 1.9% |
| Coronary heart disease | 3.0% | 3.0% |
| Depression | 13.0% | 14.3% |
| Obesity | 12.4% | 13.9% |
| Smoking | 8.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 64% | 68% |
| Blood pressure checked in last 5 years (45+) | 83% | 87% |
| Diabetes: blood pressure on target | 71% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 64% | 57% |
| Diabetes: annual foot check | 83% | 78% |
| Asthma: annual review | 72% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Kintbury & Woolton Hill Surgerythis surgery | – | 92 | 92% | 97% | Yes |
| Hungerford SurgeryHungerford, RG17 0HY | 3.3 miles | 89 | 91% | 89% | Yes |
| Falkland SurgeryNewbury, RG14 7DF | 4.9 miles | 63 | 67% | 81% | Yes |
| Strawberry Hill Medical CentreNewbury, RG14 1JU | 5.1 miles | 36 | 61% | 76% | Yes |
| Eastfield House SurgeryNewbury, RG14 7LW | 5.3 miles | 36 | 57% | 75% | Yes |
| Old School House SurgeryMarlborough, SN8 3PF | 7.0 miles | 98 | 95% | 98% | Yes |
| Ramsbury SurgeryMarlborough, SN8 2QT | 7.2 miles | 98 | 94% | 95% | Yes |
| The Downland PracticeNewbury, RG20 8UY | 7.3 miles | 78 | 77% | 87% | Yes |
| Thatcham Health CentreThatcham, RG18 3HD | 7.9 miles | 41 | 55% | 80% | Yes |
| Lambourn SurgeryHungerford, RG17 8PS | 8.0 miles | 77 | 87% | 85% | Yes |
Common questions
Is Kintbury & Woolton Hill Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Kintbury & Woolton Hill Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01488 658294.
How do patients rate Kintbury & Woolton Hill Surgery?
In the 2026 NHS GP Patient Survey, 97% of patients at Kintbury & Woolton Hill Surgery said their overall experience was good. The England average is 77%. 92% found it easy to get through by phone (England 57%). Its GPScore is 92 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Kintbury & Woolton Hill Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Kintbury & Woolton Hill Surgery as Good at its last published inspection (report published 9 January 2017).
What are the opening times of Kintbury & Woolton Hill Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 1pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 19 November 2025. Bank holidays may differ.
How do I contact Kintbury & Woolton Hill Surgery?
Call 01488 658294 or visit its website, www.kintburyandwooltonhillsurgeries.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Kintbury Surgery, Kintbury, Hungerford, RG17 9UX.
Does Kintbury & Woolton Hill Surgery have a branch surgery?
Yes. Kintbury & Woolton Hill Surgery also runs Dr. N. Yates (The Surgery, Trade Street, Woolton Hill, Newbury, RG20 9UL). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Kintbury & Woolton Hill Surgery?
Around 9,561 patients are registered (January 2025). The surgery is part of West Berkshire Rural PCN, a group of local surgeries that share staff and services, in the Thames Valley NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.