GP surgery in Laindon
Laindon Medical Group
Laindon Health Centre, High Road, Laindon, Basildon, SS15 5TR
Scores 40 out of 100, below average for a GP surgery in England. 81% of patients say their experience is good and 26% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 24
- Easy to get through on the phone3
- Easy to contact online25
- Good experience of getting in touch44
- Did not wait too long for the appointment42
Quality of care 63
- Patients rate the surgery as good56
- Patients got what they needed81
- Doctors and nurses listen50
- Patients trust the staff69
- Inspection rating (Good)50
- Health checks and screening done42
- Meets NHS clinical targets55
- Children vaccinated on time47
What patients say
110 patients answered the 2026 NHS survey about this surgery.
26%
find the phone easy
well below the England average (57%)
81%
say their experience is good
above the England average (77%)
+6
change since last year
2025: 74% · 2026: 81%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 26% | 57% | 42% |
| Easy to contact via website | 47% | 58% | 43% |
| Easy to contact via NHS App | 22% | 54% | 46% |
| Reception staff helpful | 85% | 85% | 85% |
| Seeing the same person | |||
| Has a preferred clinician | 43% | 31% | 52% |
| Sees preferred clinician | 45% | 42% | 39% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 83% |
| Next steps within 2 days | 92% | 93% | 88% |
| Good experience of contacting | 73% | 73% | 64% |
| The appointment | |||
| Offered a choice of time or day | 57% | 57% | 53% |
| Waiting time was about right | 69% | 69% | 52% |
| Remote appointment | 16% | 26% | 17% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 89% |
| Treated with care and concern | 88% | 86% | 88% |
| Considered mental wellbeing | 78% | 75% | 73% |
| Had all the information needed | 94% | 92% | 93% |
| Confidence and trust | 96% | 93% | 93% |
| Involved in decisions | 92% | 92% | 92% |
| Needs were met | 95% | 90% | 90% |
| Overall | |||
| Overall experience good | 81% | 77% | 74% |
| Living with a long-term condition | |||
| Confident managing conditions | 74% | 79% | 75% |
| Supported by local services | 64% | 70% | 62% |
| Discussed managing condition | 40% | 43% | 55% |
| Agreed a care plan | 39% | 46% | 52% |
Green means at least 2 points better than England, red at least 2 points worse. With about 110 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to noon 1pm to 6:30pm |
| Tuesday | 8am to noon 1pm to 6:30pm |
| Wednesday | 8am to noon 1pm to 6:30pm |
| Thursday | 8am to noon 1pm to 6:30pm |
| Friday | 8am to noon 1pm to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 8 March 2024. Bank holidays may differ.
- Address
- Laindon Health Centre, High Road, Laindon, Basildon, SS15 5TR
- Phone
- 01268 209363
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- West Basildon PCN (a group of local surgeries that share services)
- NHS code
- F81108 · NHS profile
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Lift
- Parent and baby room
- Sign language interpreter available online
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 28 January 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.6% | 15.2% |
| Diabetes | 9.0% | 7.9% |
| Asthma | 6.9% | 6.6% |
| COPD | 2.3% | 1.9% |
| Coronary heart disease | 3.0% | 3.0% |
| Depression | 13.1% | 14.3% |
| Obesity | 14.3% | 13.9% |
| Smoking | 18.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 68% | 67% |
| Cervical screening, women 50-64 | 67% | 75% |
| Blood pressure controlled (hypertension, under 80) | 73% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 81% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 65% | 57% |
| Diabetes: annual foot check | 80% | 78% |
| Asthma: annual review | 58% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Laindon Medical Groupthis surgery | – | 40 | 26% | 81% | Yes |
| Ballards Walk SurgeryBasildon, SS15 5HL | 0.8 miles | 66 | 72% | 79% | Yes |
| Dr Salako and PartnersBasildon, SS16 6SA | 0.8 miles | 43 | 46% | 77% | Yes |
| The Knares Medical PracticeBasildon, SS16 5SB | 1.0 miles | 10 | 24% | 67% | Yes |
| Knights SurgeryBasildon, SS14 3GR | 1.1 miles | 16 | 49% | 70% | Yes |
| Dr Sharma & PartnersBasildon, SS15 4EZ | 1.5 miles | 14 | 48% | 58% | Yes |
| Dr GC Chajed's PracticeBasildon, SS16 5AD | 1.9 miles | 60 | 68% | 84% | Yes |
| Aegis Medical CentreBasildon, SS14 2ER | 1.9 miles | 5 | 41% | 56% | Yes |
| Clayhill Medical PracticeBasildon, SS16 4HD | 2.5 miles | 23 | 73% | 63% | Yes |
| Matching Green SurgeryBasildon, SS14 2PB | 2.6 miles | 30 | 60% | 73% | Yes |
Ballards Walk Surgery is 0.8 miles away, scores 66 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Laindon Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Laindon Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 01268 209363.
How do patients rate Laindon Medical Group?
In the 2026 NHS GP Patient Survey, 81% of patients at Laindon Medical Group said their overall experience was good. The England average is 77%. 26% found it easy to get through by phone (England 57%). Its GPScore is 40 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Laindon Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Laindon Medical Group as Good at its last published inspection (report published 28 January 2016).
What are the opening times of Laindon Medical Group?
Reception is open Monday 8am to noon 1pm to 6:30pm, Tuesday 8am to noon 1pm to 6:30pm, Wednesday 8am to noon 1pm to 6:30pm, Thursday 8am to noon 1pm to 6:30pm, Friday 8am to noon 1pm to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 8 March 2024. Bank holidays may differ.
How do I contact Laindon Medical Group?
Call 01268 209363. You can also book and order repeat prescriptions in the NHS App. The address is Laindon Health Centre, High Road, Laindon, Basildon, SS15 5TR.
How many patients are registered at Laindon Medical Group?
Around 18,564 patients are registered (January 2025). The surgery is part of West Basildon PCN, a group of local surgeries that share staff and services, in the Essex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.