GP surgery in Edgware
Lane End Medical Group
2 Penshurst Gardens, Edgware, HA8 9GJ
Scores 18 out of 100, poor for a GP surgery in England. 69% of patients say their experience is good and 39% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 19
- Easy to get through on the phone13
- Easy to contact online24
- Good experience of getting in touch18
- Did not wait too long for the appointment44
Quality of care 20
- Patients rate the surgery as good20
- Patients got what they needed13
- Doctors and nurses listen29
- Patients trust the staff69
- Inspection rating (Good)50
- Health checks and screening done28
- Meets NHS clinical targets28
- Children vaccinated on time38
What patients say
107 patients answered the 2026 NHS survey about this surgery.
39%
find the phone easy
well below the England average (57%)
69%
say their experience is good
below the England average (77%)
-1
change since last year
2025: 70% · 2026: 69%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 39% | 57% | 40% |
| Easy to contact via website | 46% | 58% | 58% |
| Easy to contact via NHS App | 50% | 54% | 55% |
| Reception staff helpful | 85% | 85% | 79% |
| Seeing the same person | |||
| Has a preferred clinician | 37% | 31% | 32% |
| Sees preferred clinician | 43% | 42% | 23% |
| What happened when they got in touch | |||
| Knew what would happen next | 82% | 84% | 82% |
| Next steps within 2 days | 89% | 93% | 93% |
| Good experience of contacting | 63% | 73% | 59% |
| The appointment | |||
| Offered a choice of time or day | 46% | 57% | 41% |
| Waiting time was about right | 69% | 69% | 60% |
| Remote appointment | 29% | 26% | 40% |
| The doctor or nurse | |||
| Good at listening | 84% | 87% | 80% |
| Treated with care and concern | 80% | 86% | 84% |
| Considered mental wellbeing | 60% | 75% | 64% |
| Had all the information needed | 88% | 92% | 87% |
| Confidence and trust | 96% | 93% | 93% |
| Involved in decisions | 95% | 92% | 91% |
| Needs were met | 84% | 90% | 90% |
| Overall | |||
| Overall experience good | 69% | 77% | 70% |
| Living with a long-term condition | |||
| Confident managing conditions | 58% | 79% | 66% |
| Supported by local services | 53% | 70% | 58% |
| Discussed managing condition | 38% | 43% | 29% |
| Agreed a care plan | 66% | 46% | 52% |
Green means at least 2 points better than England, red at least 2 points worse. With about 107 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 7:30am to 7:30pm |
| Tuesday | 7:30am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 7:30am to 6:30pm |
| Friday | 7am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 5 December 2024. Bank holidays may differ.
- Address
- 2 Penshurst Gardens, Edgware, HA8 9GJ
- Phone
- 020 8958 4233
- Website
- www.laneendmedicalgroup.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Barnet 4 PCN (a group of local surgeries that share services)
- NHS code
- E83053 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Children’s play area
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 11.6% | 15.2% |
| Diabetes | 8.1% | 7.9% |
| Asthma | 5.0% | 6.6% |
| COPD | 0.9% | 1.9% |
| Coronary heart disease | 3.1% | 3.0% |
| Depression | 10.2% | 14.3% |
| Obesity | 12.3% | 13.9% |
| Smoking | 10.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 55% | 67% |
| Cervical screening, women 50-64 | 66% | 75% |
| Blood pressure controlled (hypertension, under 80) | 73% | 68% |
| Blood pressure checked in last 5 years (45+) | 84% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 52% | 57% |
| Diabetes: annual foot check | 51% | 78% |
| Asthma: annual review | 59% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Lane End Medical Groupthis surgery | – | 18 | 39% | 69% | Yes |
| Penshurst Gardens SurgeryEdgware, HA8 9TN | 0.1 mile | 7 | 36% | 66% | Yes |
| Jai Medical CentreEdgware, HA8 8NB | 0.5 miles | 29 | 50% | 68% | Yes |
| Zain Medical CentreEdgware, HA8 0AD | 0.6 miles | 19 | 53% | 69% | Yes |
| Dr SP TalpahewaEdgware, HA8 9NT | 0.6 miles | 67 | 69% | 81% | Yes |
| Mulberry Medical PracticeLondon, NW7 3QB | 0.6 miles | 9 | 43% | 63% | Yes |
| Bacon Lane SurgeryEdgware, HA8 5AT | 0.7 miles | 34 | 73% | 73% | Yes |
| Oak Lodge Medical CentreEdgware, HA8 0AP | 0.8 miles | 37 | 50% | 73% | Yes |
| Parkview SurgeryEdgware, HA8 0RW | 0.9 miles | 26 | 68% | 73% | Yes |
| Watling Medical CentreEdgware, HA8 0NR | 1.0 miles | 43 | 54% | 79% | Yes |
Jai Medical Centre is 0.5 miles away, scores 29 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Lane End Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Lane End Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 020 8958 4233.
How do patients rate Lane End Medical Group?
In the 2026 NHS GP Patient Survey, 69% of patients at Lane End Medical Group said their overall experience was good. The England average is 77%. 39% found it easy to get through by phone (England 57%). Its GPScore is 18 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Lane End Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Lane End Medical Group as Good at its last published inspection (report published 16 July 2026).
What are the opening times of Lane End Medical Group?
Reception is open Monday 7:30am to 7:30pm, Tuesday 7:30am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 7:30am to 6:30pm, Friday 7am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 5 December 2024. Bank holidays may differ.
How do I contact Lane End Medical Group?
Call 020 8958 4233 or visit its website, www.laneendmedicalgroup.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 2 Penshurst Gardens, Edgware, HA8 9GJ.
How many patients are registered at Lane End Medical Group?
Around 14,644 patients are registered (January 2025). The surgery is part of Barnet 4 PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.