GP surgery in Edgware
Mulberry Medical Practice
3 Sefton Avenue, Mill Hill, London, NW7 3QB
Scores 9 out of 100, poor for a GP surgery in England. 63% of patients say their experience is good and 43% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 23
- Easy to get through on the phone17
- Easy to contact online55
- Good experience of getting in touch17
- Did not wait too long for the appointment41
Quality of care 1
- Patients rate the surgery as good9
- Patients got what they needed15
- Doctors and nurses listen8
- Patients trust the staff3
- Inspection rating (Requires improvement)2
- Health checks and screening done39
- Meets NHS clinical targets14
- Children vaccinated on time5
What patients say
122 patients answered the 2026 NHS survey about this surgery.
43%
find the phone easy
well below the England average (57%)
63%
say their experience is good
well below the England average (77%)
+5
change since last year
2025: 58% · 2026: 63%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 43% | 57% | 40% |
| Easy to contact via website | 60% | 58% | 37% |
| Easy to contact via NHS App | 49% | 54% | 32% |
| Reception staff helpful | 68% | 85% | 68% |
| Seeing the same person | |||
| Has a preferred clinician | 30% | 31% | 45% |
| Sees preferred clinician | 29% | 42% | 20% |
| What happened when they got in touch | |||
| Knew what would happen next | 74% | 84% | 67% |
| Next steps within 2 days | 86% | 93% | 92% |
| Good experience of contacting | 62% | 73% | 51% |
| The appointment | |||
| Offered a choice of time or day | 38% | 57% | 30% |
| Waiting time was about right | 68% | 69% | 65% |
| Remote appointment | 44% | 26% | 47% |
| The doctor or nurse | |||
| Good at listening | 77% | 87% | 80% |
| Treated with care and concern | 77% | 86% | 84% |
| Considered mental wellbeing | 70% | 75% | 71% |
| Had all the information needed | 87% | 92% | 84% |
| Confidence and trust | 82% | 93% | 90% |
| Involved in decisions | 89% | 92% | 91% |
| Needs were met | 85% | 90% | 80% |
| Overall | |||
| Overall experience good | 63% | 77% | 58% |
| Living with a long-term condition | |||
| Confident managing conditions | 76% | 79% | 66% |
| Supported by local services | 68% | 70% | 46% |
| Discussed managing condition | 37% | 43% | 37% |
| Agreed a care plan | 46% | 46% | 37% |
Green means at least 2 points better than England, red at least 2 points worse. With about 122 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:15am to 6:30pm |
| Tuesday | 8:15am to 6:30pm |
| Wednesday | 8:15am to 6:30pm |
| Thursday | 8:15am to 6:30pm |
| Friday | 8:15am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 12 March 2026. Bank holidays may differ.
- Address
- 3 Sefton Avenue, Mill Hill, London, NW7 3QB
- Phone
- 020 8959 1868
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Barnet PCN 7 (a group of local surgeries that share services)
- NHS code
- E83046 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Willow Court Surgery
- 2 Willow Court, Edgware, HA8 8AG
- Woodcroft Medical Centre
- Gervase Road, Edgware, HA8 0EN
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Disabled car parking
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Sign language interpreter available online
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Translation services
- Wheelchair access at entrances and exits
- Wheelchair access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.3% | 15.2% |
| Diabetes | 9.1% | 7.9% |
| Asthma | 4.2% | 6.6% |
| COPD | 1.0% | 1.9% |
| Coronary heart disease | 1.9% | 3.0% |
| Depression | 9.6% | 14.3% |
| Obesity | 15.6% | 13.9% |
| Smoking | 14.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 54% | 67% |
| Cervical screening, women 50-64 | 71% | 75% |
| Blood pressure controlled (hypertension, under 80) | 77% | 68% |
| Blood pressure checked in last 5 years (45+) | 82% | 87% |
| Diabetes: blood pressure on target | 85% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 70% | 57% |
| Diabetes: annual foot check | 85% | 78% |
| Asthma: annual review | 54% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Mulberry Medical Practicethis surgery | – | 9 | 43% | 63% | Yes |
| Dr SP TalpahewaEdgware, HA8 9NT | 0.1 mile | 67 | 69% | 81% | Yes |
| Penshurst Gardens SurgeryEdgware, HA8 9TN | 0.6 miles | 7 | 36% | 66% | Yes |
| Parkview SurgeryEdgware, HA8 0RW | 0.6 miles | 26 | 68% | 73% | Yes |
| Lane End Medical GroupEdgware, HA8 9GJ | 0.6 miles | 18 | 39% | 69% | Yes |
| Millway Medical PracticeLondon, NW7 2HX | 0.7 miles | 80 | 55% | 91% | Yes |
| Zain Medical CentreEdgware, HA8 0AD | 0.8 miles | 19 | 53% | 69% | Yes |
| Watling Medical CentreEdgware, HA8 0NR | 0.8 miles | 43 | 54% | 79% | Yes |
| Jai Medical CentreEdgware, HA8 8NB | 0.9 miles | 29 | 50% | 68% | Yes |
| Oak Lodge Medical CentreEdgware, HA8 0AP | 0.9 miles | 37 | 50% | 73% | Yes |
Dr SP Talpahewa is 0.1 mile away, scores 67 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Mulberry Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Mulberry Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 020 8959 1868.
How do patients rate Mulberry Medical Practice?
In the 2026 NHS GP Patient Survey, 63% of patients at Mulberry Medical Practice said their overall experience was good. The England average is 77%. 43% found it easy to get through by phone (England 57%). Its GPScore is 9 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Mulberry Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Mulberry Medical Practice as Requires improvement at its last published inspection (report published 25 June 2026).
What are the opening times of Mulberry Medical Practice?
Reception is open Monday 8:15am to 6:30pm, Tuesday 8:15am to 6:30pm, Wednesday 8:15am to 6:30pm, Thursday 8:15am to 6:30pm, Friday 8:15am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 12 March 2026. Bank holidays may differ.
How do I contact Mulberry Medical Practice?
Call 020 8959 1868. You can also book and order repeat prescriptions in the NHS App. The address is 3 Sefton Avenue, Mill Hill, London, NW7 3QB.
Does Mulberry Medical Practice have a branch surgery?
Yes. Mulberry Medical Practice also runs Willow Court Surgery (2 Willow Court, Edgware, HA8 8AG) and Woodcroft Medical Centre (Gervase Road, Edgware, HA8 0EN). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Mulberry Medical Practice?
Around 8,309 patients are registered (January 2025). The surgery is part of Barnet PCN 7, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.