GP surgery in Chichester
Langley House Surgery
27 West Street, Chichester, PO19 1RW
Scores 77 out of 100, good for a GP surgery in England. 88% of patients say their experience is good and 71% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2020. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 62
- Easy to get through on the phone67
- Easy to contact online81
- Good experience of getting in touch68
- Did not wait too long for the appointment38
Quality of care 90
- Patients rate the surgery as good79
- Patients got what they needed90
- Doctors and nurses listen94
- Patients trust the staff66
- Inspection rating (Good)50
- Health checks and screening done76
- Meets NHS clinical targets78
- Children vaccinated on time72
What patients say
101 patients answered the 2026 NHS survey about this surgery.
71%
find the phone easy
well above the England average (57%)
88%
say their experience is good
well above the England average (77%)
-8
change since last year
2025: 95% · 2026: 88%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 71% | 57% | 86% |
| Easy to contact via website | 72% | 58% | 63% |
| Easy to contact via NHS App | 66% | 54% | 53% |
| Reception staff helpful | 96% | 85% | 93% |
| Seeing the same person | |||
| Has a preferred clinician | 40% | 31% | 34% |
| Sees preferred clinician | 49% | 42% | 49% |
| What happened when they got in touch | |||
| Knew what would happen next | 94% | 84% | 94% |
| Next steps within 2 days | 97% | 93% | 96% |
| Good experience of contacting | 81% | 73% | 87% |
| The appointment | |||
| Offered a choice of time or day | 77% | 57% | 70% |
| Waiting time was about right | 67% | 69% | 73% |
| Remote appointment | 17% | 26% | 27% |
| The doctor or nurse | |||
| Good at listening | 97% | 87% | 97% |
| Treated with care and concern | 93% | 86% | 94% |
| Considered mental wellbeing | 81% | 75% | 81% |
| Had all the information needed | 98% | 92% | 93% |
| Confidence and trust | 95% | 93% | 98% |
| Involved in decisions | 96% | 92% | 95% |
| Needs were met | 97% | 90% | 97% |
| Overall | |||
| Overall experience good | 88% | 77% | 95% |
| Living with a long-term condition | |||
| Confident managing conditions | 93% | 79% | 82% |
| Supported by local services | 89% | 70% | 84% |
| Discussed managing condition | 40% | 43% | 34% |
| Agreed a care plan | 42% | 46% | 46% |
Green means at least 2 points better than England, red at least 2 points worse. With about 101 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 8 February 2020. Bank holidays may differ.
- Address
- 27 West Street, Chichester, PO19 1RW
- Phone
- 01243 782266
- Website
- www.langleyhousesurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Chichester Alliance of Medical Practices PCN (a group of local surgeries that share services)
- NHS code
- H82013 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- The Bosham Surgery
- Unit 4 Broadbridge Business Centre, Delling Lane, Bosham, PO18 8NF
Access and facilities
- Disabled toilet
- Induction loop
- Signing service
- Wheelchair access
- Baby changing facility
- Children’s play area
- Baby changing facility
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 25 March 2020
This rating is 6 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.8% | 15.2% |
| Diabetes | 6.8% | 7.9% |
| Asthma | 6.6% | 6.6% |
| COPD | 1.2% | 1.9% |
| Coronary heart disease | 3.2% | 3.0% |
| Depression | 9.9% | 14.3% |
| Obesity | 13.9% | 13.9% |
| Smoking | 9.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 78% | 67% |
| Cervical screening, women 50-64 | 80% | 75% |
| Blood pressure controlled (hypertension, under 80) | 74% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 60% | 57% |
| Diabetes: annual foot check | 74% | 78% |
| Asthma: annual review | 70% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Langley House Surgerythis surgery | – | 77 | 71% | 88% | Yes |
| Parklands SurgeryChichester, PO19 3DT | 0.2 miles | 42 | 57% | 78% | Yes |
| Cathedral Medical GroupChichester, PO19 1XT | 0.4 miles | 13 | 41% | 74% | Yes |
| Lavant Road SurgeryChichester, PO19 5RH | 1.1 miles | 22 | 44% | 69% | Yes |
| Tangmere Medical CentreChichester, PO20 2HS | 3.0 miles | 80 | 81% | 83% | Yes |
| Grove House SurgeryBognor Regis, PO21 4JB | 4.8 miles | 40 | 59% | 76% | Yes |
| West Meads SurgeryBognor Regis, PO21 5SB | 4.9 miles | 44 | 71% | 80% | Yes |
| Bersted Green SurgeryBognor Regis, PO22 9TD | 5.2 miles | 20 | 46% | 71% | Yes |
| Maywood Health Care CentreBognor Regis, PO21 2UW | 5.2 miles | 75 | 71% | 86% | Yes |
| Southbourne SurgeryEmsworth, PO10 8JH | 5.3 miles | 11 | 22% | 67% | Yes |
Common questions
Is Langley House Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Langley House Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01243 782266.
How do patients rate Langley House Surgery?
In the 2026 NHS GP Patient Survey, 88% of patients at Langley House Surgery said their overall experience was good. The England average is 77%. 71% found it easy to get through by phone (England 57%). Its GPScore is 77 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Langley House Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Langley House Surgery as Good at its last published inspection (report published 25 March 2020).
What are the opening times of Langley House Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 8 February 2020. Bank holidays may differ.
How do I contact Langley House Surgery?
Call 01243 782266 or visit its website, www.langleyhousesurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 27 West Street, Chichester, PO19 1RW.
Does Langley House Surgery have a branch surgery?
Yes. Langley House Surgery also runs The Bosham Surgery (Unit 4 Broadbridge Business Centre, Delling Lane, Bosham, PO18 8NF). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Langley House Surgery?
Around 13,485 patients are registered (January 2025). The surgery is part of Chichester Alliance of Medical Practices PCN, a group of local surgeries that share staff and services, in the Surrey and Sussex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.