GP surgery in Central Bedfordshire
Larksfield and Arlesey Medical Practice
Larksfield & Arlesey Surgery, Arlesey Road, Stotfold, Hitchin, SG5 4HB
Scores 23 out of 100, below average for a GP surgery in England. 67% of patients say their experience is good and 31% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 21
- Easy to get through on the phone6
- Easy to contact online53
- Good experience of getting in touch33
- Did not wait too long for the appointment32
Quality of care 29
- Patients rate the surgery as good15
- Patients got what they needed67
- Doctors and nurses listen68
- Patients trust the staff76
- Inspection rating (Requires improvement)2
- Health checks and screening done47
- Meets NHS clinical targets19
- Children vaccinated on time49
What patients say
99 patients answered the 2026 NHS survey about this surgery.
31%
find the phone easy
well below the England average (57%)
67%
say their experience is good
well below the England average (77%)
+23
change since last year
2025: 44% · 2026: 67%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 31% | 57% | 17% |
| Easy to contact via website | 60% | 58% | 29% |
| Easy to contact via NHS App | 45% | 54% | 31% |
| Reception staff helpful | 81% | 85% | 63% |
| Seeing the same person | |||
| Has a preferred clinician | 13% | 31% | 18% |
| Sees preferred clinician | 19% | 42% | 12% |
| What happened when they got in touch | |||
| Knew what would happen next | 83% | 84% | 69% |
| Next steps within 2 days | 89% | 93% | 87% |
| Good experience of contacting | 70% | 73% | 45% |
| The appointment | |||
| Offered a choice of time or day | 18% | 57% | 13% |
| Waiting time was about right | 65% | 69% | 39% |
| Remote appointment | 17% | 26% | 22% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 76% |
| Treated with care and concern | 87% | 86% | 80% |
| Considered mental wellbeing | 65% | 75% | 61% |
| Had all the information needed | 91% | 92% | 86% |
| Confidence and trust | 97% | 93% | 82% |
| Involved in decisions | 96% | 92% | 81% |
| Needs were met | 93% | 90% | 83% |
| Overall | |||
| Overall experience good | 67% | 77% | 44% |
| Living with a long-term condition | |||
| Confident managing conditions | 90% | 79% | 81% |
| Supported by local services | 85% | 70% | 65% |
| Discussed managing condition | 33% | 43% | 22% |
| Agreed a care plan | 40% | 46% | 42% |
Green means at least 2 points better than England, red at least 2 points worse. With about 99 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 18 July 2023. Bank holidays may differ.
- Address
- Larksfield & Arlesey Surgery, Arlesey Road, Stotfold, Hitchin, SG5 4HB
- Phone
- 01462 732200
- Website
- larksfieldandarlesey.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Ivel Valley South PCN (a group of local surgeries that share services)
- NHS code
- E81022 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Larksfield and Arlesey Medical Practice Branch
- Arlesey Medical Centre, High Street, Arlesey, SG15 6SN
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Requires improvement |
| Is it caring? | Requires improvement |
| Is it responsive? | Good |
| Is it well-led? | Inadequate |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.8% | 15.2% |
| Diabetes | 7.1% | 7.9% |
| Asthma | 7.2% | 6.6% |
| COPD | 1.5% | 1.9% |
| Coronary heart disease | 2.6% | 3.0% |
| Depression | 12.0% | 14.3% |
| Obesity | 10.0% | 13.9% |
| Smoking | 12.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 77% | 67% |
| Cervical screening, women 50-64 | 80% | 75% |
| Blood pressure controlled (hypertension, under 80) | 62% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 68% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 66% | 78% |
| Asthma: annual review | 68% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Larksfield and Arlesey Medical Practicethis surgery | – | 23 | 31% | 67% | Yes |
| The Birchwood and Sollershott SurgeriesLetchworth Garden City, SG6 4UB | 2.4 miles | 2 | 39% | 58% | Yes |
| The Nevells Road SurgeryLetchworth Garden City, SG6 4TS | 2.5 miles | 29 | 35% | 66% | Yes |
| The Garden City SurgeryLetchworth Garden City, SG6 3BJ | 2.6 miles | 2 | 28% | 51% | Yes |
| The Baldock SurgeryBaldock, SG7 6BP | 3.1 miles | 40 | 45% | 73% | Yes |
| Lower Stondon SurgeryHenlow, SG16 6JJ | 3.3 miles | 54 | 42% | 79% | Yes |
| Ashwell SurgeryBaldock, SG7 5PY | 3.8 miles | 13 | 36% | 59% | Yes |
| Shefford Health CentreShefford, SG17 5FS | 3.9 miles | 31 | 49% | 72% | Yes |
| Regal Chambers SurgeryHitchin, SG5 1LL | 4.8 miles | 41 | 44% | 72% | Yes |
| Saffron Health PartnershipBiggleswade, SG18 8DJ | 4.8 miles | 7 | 25% | 60% | Yes |
The Baldock Surgery is 3.1 miles away, scores 40 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Larksfield and Arlesey Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Larksfield and Arlesey Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01462 732200.
How do patients rate Larksfield and Arlesey Medical Practice?
In the 2026 NHS GP Patient Survey, 67% of patients at Larksfield and Arlesey Medical Practice said their overall experience was good. The England average is 77%. 31% found it easy to get through by phone (England 57%). Its GPScore is 23 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Larksfield and Arlesey Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Larksfield and Arlesey Medical Practice as Requires improvement at its last published inspection (report published 31 July 2026).
What are the opening times of Larksfield and Arlesey Medical Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 18 July 2023. Bank holidays may differ.
How do I contact Larksfield and Arlesey Medical Practice?
Call 01462 732200 or visit its website, larksfieldandarlesey.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Larksfield & Arlesey Surgery, Arlesey Road, Stotfold, Hitchin, SG5 4HB.
Does Larksfield and Arlesey Medical Practice have a branch surgery?
Yes. Larksfield and Arlesey Medical Practice also runs Larksfield and Arlesey Medical Practice Branch (Arlesey Medical Centre, High Street, Arlesey, SG15 6SN). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Larksfield and Arlesey Medical Practice?
Around 19,481 patients are registered (January 2025). The surgery is part of Ivel Valley South PCN, a group of local surgeries that share staff and services, in the Central East NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.