GP surgery in Sittingbourne
London Road Medical Centre
32 London Road, Sittingbourne, ME10 1ND
Scores 12 out of 100, poor for a GP surgery in England. 68% of patients say their experience is good and 35% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 21
- Easy to get through on the phone9
- Easy to contact online39
- Good experience of getting in touch9
- Did not wait too long for the appointment58
Quality of care 6
- Patients rate the surgery as good18
- Patients got what they needed15
- Doctors and nurses listen4
- Patients trust the staff20
- Inspection rating (Requires improvement)2
- Health checks and screening done17
- Meets NHS clinical targets83
- Children vaccinated on time60
What patients say
114 patients answered the 2026 NHS survey about this surgery.
35%
find the phone easy
well below the England average (57%)
68%
say their experience is good
well below the England average (77%)
-4
change since last year
2025: 72% · 2026: 68%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 35% | 57% | 40% |
| Easy to contact via website | 53% | 58% | 47% |
| Easy to contact via NHS App | 29% | 54% | 31% |
| Reception staff helpful | 82% | 85% | 78% |
| Seeing the same person | |||
| Has a preferred clinician | 17% | 31% | 17% |
| Sees preferred clinician | 15% | 42% | 15% |
| What happened when they got in touch | |||
| Knew what would happen next | 72% | 84% | 72% |
| Next steps within 2 days | 93% | 93% | 99% |
| Good experience of contacting | 56% | 73% | 60% |
| The appointment | |||
| Offered a choice of time or day | 33% | 57% | 51% |
| Waiting time was about right | 74% | 69% | 71% |
| Remote appointment | 25% | 26% | 29% |
| The doctor or nurse | |||
| Good at listening | 74% | 87% | 75% |
| Treated with care and concern | 74% | 86% | 80% |
| Considered mental wellbeing | 61% | 75% | 56% |
| Had all the information needed | 88% | 92% | 86% |
| Confidence and trust | 89% | 93% | 84% |
| Involved in decisions | 91% | 92% | 90% |
| Needs were met | 85% | 90% | 95% |
| Overall | |||
| Overall experience good | 68% | 77% | 72% |
| Living with a long-term condition | |||
| Confident managing conditions | 91% | 79% | 74% |
| Supported by local services | 77% | 70% | 58% |
| Discussed managing condition | 31% | 43% | 36% |
| Agreed a care plan | 31% | 46% | 17% |
Green means at least 2 points better than England, red at least 2 points worse. With about 114 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 5 March 2026. Bank holidays may differ.
- Address
- 32 London Road, Sittingbourne, ME10 1ND
- Phone
- 01795 472109
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Aspire Medical PCN (a group of local surgeries that share services)
- NHS code
- G82231 · NHS profile
Access and facilities
- Accessible toilets
- Autism training for staff
- Baby-changing facilities
- Bus stop nearby
- Disabled car parking
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Off-site car parking nearby
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Translation services
- Wheelchair access at entrances and exits
- Wheelchair access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Requires improvement
overall, from the inspection published 26 January 2022
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.6% | 15.2% |
| Diabetes | 7.8% | 7.9% |
| Asthma | 6.5% | 6.6% |
| COPD | 1.9% | 1.9% |
| Coronary heart disease | 3.2% | 3.0% |
| Depression | 15.5% | 14.3% |
| Obesity | 9.7% | 13.9% |
| Smoking | 13.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 81% | 75% |
| Blood pressure controlled (hypertension, under 80) | 60% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 62% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 49% | 57% |
| Diabetes: annual foot check | 70% | 78% |
| Asthma: annual review | 63% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| London Road Medical Centrethis surgery | – | 12 | 35% | 68% | Yes |
| The Medic Care SurgerySittingbourne, ME10 4DT | 0.6 miles | 9 | 36% | 59% | Yes |
| Memorial Medical CentreSittingbourne, ME10 4XX | 0.6 miles | 33 | 29% | 76% | Yes |
| The Meads Medical PracticeSittingbourne, ME10 5AA | 0.7 miles | 13 | 32% | 68% | Yes |
| The Chestnuts SurgerySittingbourne, ME10 4RU | 0.8 miles | 4 | 27% | 65% | Yes |
| Green Porch Medical PartnershipSittingbourne, ME10 2HA | 1.1 miles | 1 | 37% | 54% | Yes |
| Grovehurst HealthSittingbourne, ME10 2ST | 1.5 miles | 39 | 43% | 78% | Yes |
| Orchard Family PracticeGillingham, ME8 8AA | 5.3 miles | 80 | 68% | 93% | Yes |
| Thames Ave SurgeryGillingham, ME8 9BW | 5.5 miles | 95 | 85% | 94% | No |
| Maidstone RD Rainham SurgeryGillingham, ME8 0DP | 5.6 miles | 98 | 93% | 95% | No |
Memorial Medical Centre is 0.6 miles away, scores 33 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is London Road Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), London Road Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01795 472109.
How do patients rate London Road Medical Centre?
In the 2026 NHS GP Patient Survey, 68% of patients at London Road Medical Centre said their overall experience was good. The England average is 77%. 35% found it easy to get through by phone (England 57%). Its GPScore is 12 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for London Road Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated London Road Medical Centre as Requires improvement at its last published inspection (report published 26 January 2022).
What are the opening times of London Road Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 5 March 2026. Bank holidays may differ.
How do I contact London Road Medical Centre?
Call 01795 472109. You can also book and order repeat prescriptions in the NHS App. The address is 32 London Road, Sittingbourne, ME10 1ND.
How many patients are registered at London Road Medical Centre?
Around 6,996 patients are registered (January 2025). The surgery is part of Aspire Medical PCN, a group of local surgeries that share staff and services, in the Kent and Medway NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.