GP surgery in Barnet
Longrove Surgery
Vale Drive Primary Care Centre, Barnet, EN5 2ED
Scores 32 out of 100, below average for a GP surgery in England. 75% of patients say their experience is good and 50% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 36
- Easy to get through on the phone29
- Easy to contact online37
- Good experience of getting in touch40
- Did not wait too long for the appointment47
Quality of care 31
- Patients rate the surgery as good37
- Patients got what they needed42
- Doctors and nurses listen34
- Patients trust the staff36
- Inspection rating (Good)50
- Health checks and screening done56
- Meets NHS clinical targets11
- Children vaccinated on time15
What patients say
107 patients answered the 2026 NHS survey about this surgery.
50%
find the phone easy
below the England average (57%)
75%
say their experience is good
about the England average (77%)
+11
change since last year
2025: 64% · 2026: 75%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 50% | 57% | 36% |
| Easy to contact via website | 53% | 58% | 40% |
| Easy to contact via NHS App | 34% | 54% | 41% |
| Reception staff helpful | 82% | 85% | 81% |
| Seeing the same person | |||
| Has a preferred clinician | 23% | 31% | 35% |
| Sees preferred clinician | 44% | 42% | 20% |
| What happened when they got in touch | |||
| Knew what would happen next | 84% | 84% | 86% |
| Next steps within 2 days | 96% | 93% | 93% |
| Good experience of contacting | 72% | 73% | 57% |
| The appointment | |||
| Offered a choice of time or day | 61% | 57% | 55% |
| Waiting time was about right | 71% | 69% | 49% |
| Remote appointment | 33% | 26% | 31% |
| The doctor or nurse | |||
| Good at listening | 85% | 87% | 86% |
| Treated with care and concern | 83% | 86% | 88% |
| Considered mental wellbeing | 74% | 75% | 73% |
| Had all the information needed | 94% | 92% | 93% |
| Confidence and trust | 92% | 93% | 95% |
| Involved in decisions | 91% | 92% | 87% |
| Needs were met | 90% | 90% | 89% |
| Overall | |||
| Overall experience good | 75% | 77% | 64% |
| Living with a long-term condition | |||
| Confident managing conditions | 68% | 79% | 71% |
| Supported by local services | 56% | 70% | 64% |
| Discussed managing condition | 40% | 43% | 42% |
| Agreed a care plan | 34% | 46% | 56% |
Green means at least 2 points better than England, red at least 2 points worse. With about 107 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 26 August 2026. Bank holidays may differ.
- Address
- Vale Drive Primary Care Centre, Barnet, EN5 2ED
- Phone
- 020 8370 6660
- Website
- www.longrovesurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Barnet 3 PCN (a group of local surgeries that share services)
- NHS code
- E83017 · NHS profile
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Autism training for staff
- Baby-changing facilities
- Bus stop nearby
- Disability awareness and equality training for staff
- Documents available in large print
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Lift
- Off-site car parking nearby
- Sign language interpreter available online
- Step-free access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.2% | 15.2% |
| Diabetes | 7.1% | 7.9% |
| Asthma | 5.8% | 6.6% |
| COPD | 1.4% | 1.9% |
| Coronary heart disease | 2.8% | 3.0% |
| Depression | 12.4% | 14.3% |
| Obesity | 12.2% | 13.9% |
| Smoking | 10.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 68% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 68% | 68% |
| Blood pressure checked in last 5 years (45+) | 82% | 87% |
| Diabetes: blood pressure on target | 75% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 68% | 78% |
| Asthma: annual review | 68% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Longrove Surgerythis surgery | – | 32 | 50% | 75% | Yes |
| The Old Court House SurgeryBarnet, EN5 4BB | 0.4 miles | 17 | 47% | 66% | Yes |
| Addington Medical CentreBarnet, EN5 1QH | 0.8 miles | 55 | 56% | 89% | Yes |
| The Village SurgeryBarnet, EN4 8RF | 1.1 miles | 71 | 73% | 86% | Yes |
| East Barnet Health CentreBarnet, EN4 8QZ | 1.2 miles | 6 | 39% | 66% | Yes |
| St Andrews Medical PracticeLondon, N20 9EX | 1.6 miles | 14 | 42% | 63% | Yes |
| Cockfosters Medical CentreBarnet, EN4 9NB | 2.0 miles | 16 | 54% | 69% | Yes |
| Oakleigh Road Health CentreLondon, N20 0DH | 2.2 miles | 18 | 52% | 74% | Yes |
| SouthgateLondon, N14 4PR | 2.3 miles | 20 | 50% | 66% | Yes |
| Brunswick Park Medical PracticeLondon, N11 1EY | 2.3 miles | 24 | 44% | 72% | Yes |
Addington Medical Centre is 0.8 miles away, scores 55 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Longrove Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Longrove Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 020 8370 6660.
How do patients rate Longrove Surgery?
In the 2026 NHS GP Patient Survey, 75% of patients at Longrove Surgery said their overall experience was good. The England average is 77%. 50% found it easy to get through by phone (England 57%). Its GPScore is 32 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Longrove Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Longrove Surgery as Good at its last published inspection (report published 18 May 2022).
What are the opening times of Longrove Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 26 August 2026. Bank holidays may differ.
How do I contact Longrove Surgery?
Call 020 8370 6660 or visit its website, www.longrovesurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Vale Drive Primary Care Centre, Barnet, EN5 2ED.
How many patients are registered at Longrove Surgery?
Around 17,555 patients are registered (January 2025). The surgery is part of Barnet 3 PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.