GP surgery in Hinckley
Maples Family Med.pract
35 Hill Street, Hinckley, LE10 1DS
Scores 87 out of 100, excellent for a GP surgery in England. 86% of patients say their experience is good and 73% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2021. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 83
- Easy to get through on the phone71
- Easy to contact online51
- Good experience of getting in touch88
- Did not wait too long for the appointment82
Quality of care 87
- Patients rate the surgery as good75
- Patients got what they needed92
- Doctors and nurses listen67
- Patients trust the staff84
- Inspection rating (Good)50
- Health checks and screening done56
- Meets NHS clinical targets96
- Children vaccinated on time86
What patients say
94 patients answered the 2026 NHS survey about this surgery.
73%
find the phone easy
well above the England average (57%)
86%
say their experience is good
well above the England average (77%)
+5
change since last year
2025: 81% · 2026: 86%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 73% | 57% | 62% |
| Easy to contact via website | 59% | 58% | 62% |
| Easy to contact via NHS App | 58% | 54% | 61% |
| Reception staff helpful | 92% | 85% | 86% |
| Seeing the same person | |||
| Has a preferred clinician | 47% | 31% | 38% |
| Sees preferred clinician | 23% | 42% | 43% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 90% |
| Next steps within 2 days | 92% | 93% | 98% |
| Good experience of contacting | 89% | 73% | 74% |
| The appointment | |||
| Offered a choice of time or day | 55% | 57% | 47% |
| Waiting time was about right | 83% | 69% | 81% |
| Remote appointment | 24% | 26% | 40% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 87% |
| Treated with care and concern | 92% | 86% | 85% |
| Considered mental wellbeing | 84% | 75% | 80% |
| Had all the information needed | 94% | 92% | 90% |
| Confidence and trust | 98% | 93% | 95% |
| Involved in decisions | 95% | 92% | 92% |
| Needs were met | 98% | 90% | 89% |
| Overall | |||
| Overall experience good | 86% | 77% | 81% |
| Living with a long-term condition | |||
| Confident managing conditions | 80% | 79% | 73% |
| Supported by local services | 77% | 70% | 71% |
| Discussed managing condition | 52% | 43% | 36% |
| Agreed a care plan | 65% | 46% | 42% |
Green means at least 2 points better than England, red at least 2 points worse. With about 94 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 12 December 2013. Bank holidays may differ.
- Address
- 35 Hill Street, Hinckley, LE10 1DS
- Phone
- 01455 234576
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Hinckley Central PCN (a group of local surgeries that share services)
- NHS code
- C82047 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 9 July 2021
This rating is 5 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.9% | 15.2% |
| Diabetes | 7.6% | 7.9% |
| Asthma | 8.0% | 6.6% |
| COPD | 2.1% | 1.9% |
| Coronary heart disease | 3.0% | 3.0% |
| Depression | 16.1% | 14.3% |
| Obesity | 10.3% | 13.9% |
| Smoking | 13.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 73% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 71% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 62% | 57% |
| Diabetes: annual foot check | 85% | 78% |
| Asthma: annual review | 66% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Maples Family Med.practthis surgery | – | 87 | 73% | 86% | Yes |
| The Centre SurgeryHinckley, LE10 1DS | under 0.1 miles | 32 | 64% | 76% | Yes |
| Castle Mead Medical CentreHinckley, LE10 1DS | under 0.1 miles | 64 | 65% | 86% | Yes |
| Station View Health CentreHinckley, LE10 1UA | 0.4 miles | 16 | 31% | 62% | Yes |
| The Burbage SurgeryHinckley, LE10 2SE | 0.8 miles | 44 | 48% | 71% | Yes |
| Barwell & Hollycroft Medical CentresLeicester, LE9 8DS | 1.9 miles | 31 | 51% | 76% | Yes |
| Heath Lane SurgeryLeicester, LE9 7PB | 3.1 miles | 26 | 51% | 77% | Yes |
| The Old School SurgeryLeicester, LE9 4LJ | 3.6 miles | 7 | 31% | 53% | Yes |
| The Grange Medical CentreNuneaton, CV11 6AB | 3.9 miles | 40 | 38% | 77% | Yes |
| Chaucer SurgeryNuneaton, CV11 4UZ | 4.0 miles | 59 | 70% | 82% | Yes |
Common questions
Is Maples Family Med.pract taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Maples Family Med.pract was taking on new patients. You can register online through the NHS website or call the surgery on 01455 234576.
How do patients rate Maples Family Med.pract?
In the 2026 NHS GP Patient Survey, 86% of patients at Maples Family Med.pract said their overall experience was good. The England average is 77%. 73% found it easy to get through by phone (England 57%). Its GPScore is 87 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Maples Family Med.pract?
The Care Quality Commission, which inspects GP surgeries in England, rated Maples Family Med.pract as Good at its last published inspection (report published 9 July 2021).
What are the opening times of Maples Family Med.pract?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8:30am to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 12 December 2013. Bank holidays may differ.
How do I contact Maples Family Med.pract?
Call 01455 234576. You can also book and order repeat prescriptions in the NHS App. The address is 35 Hill Street, Hinckley, LE10 1DS.
How many patients are registered at Maples Family Med.pract?
Around 10,674 patients are registered (January 2025). The surgery is part of Hinckley Central PCN, a group of local surgeries that share staff and services, in the Leicester, Leicestershire and Rutland NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.